Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.83

4.8 Rating 2,613 Reviews

96 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Frames are lovely but the print included was cropped and lost half the face of the person so had to order another two prints elsewhere”

Helpful Report

Dear Simon, We are very sorry to hear about this and that you weren't able to let us know immediately as we would have corrected the issue and sent out a new one immediately. Clearly something went wrong along the way for which we apologize sincerely. Yours sincerely Sarah Ross

“Lovely frames but the quality of the photos were really bad and had to buy alternative photos. Customer services seemed nice but couldn't solve the problem. So very expensive in the end and I wouldn't recommend”

Helpful Report

“The silver frame I ordered was received okay but it didn't contain the photo I supplied which should have been mounted in it. Questioned with sales and waiting for a reply. Dissapointed customer.”

Helpful Report

Thank you very much for taking the time to review, customer care is of the utmost importance to us, we will be in touch shortly to try to answer your concerns. Yours sincerely Addison Ross

Thank you so much for your review, unfortunately you forgot to actually click confirm when you uploaded your image so it never came through on the order, if you email us your photo we're more than happy to send it out to you. Kind regards Sarah Ross

“Ok, so first up let me say the frame I ordered was as described and of decent quality. However, the box it came in was huge (you could have fitted 8-10 of the frames in it) and all the empty space was filled with polystyrene balls which will go straight to landfill. So I have marked the rating down as I find this kind of massively wasteful packaging unacceptable.”

Helpful Report

“After putting the frame in my basket I saw a promotion to have a picture put in the frame for free. It being a present, after uploading a photo I decided to send the package straight to the person it was for thinking that the picture would be framed (saving extra handling in it being sent to me then putting the photo in and sending it away). Instead they received an empty picture frame, completely ruining their Birthday present.”

Helpful Report

“I ordered a white clock, the delivery note said ‘white’ but the clock is blue. It’s a decorative clock but I feel the alarm hand is too prominent and makes it difficult to read the correct time unless it is very close.”

Helpful Report

“Article purchased very good. Parcel did not arrive next day, finally arrived the following afternoon. You shouldn't make statements like next day delivery if you can't achieve it.”

Helpful Report

Dear Janette, Thank you for your review and we're pleased you were happy with your purchase, we're so sorry you were disappointed with your delivery, we see that you placed your ordered at 10.30pm on Monday and delivered on Wednesday. As clearly stated on each product page we offer Free Next Day Delivery if delivered by 12pm Midday. We will endeavor to make this more clear in the future. Regards Sarah

Addison Ross is rated 4.8 based on 2,613 reviews