Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,941 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“My new salt and pepper grinders arrived very promptly. The design is both stylish but also the actual grinding mechanism works very well. I am incredibly pleased with my purchase.”

Helpful Report

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

“Beautiful quality and finish. My sister has asked for this as a gift. I'm sure she'll be delighted.”

Helpful Report

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

“Excellent products and speedy delivery.”

Helpful Report

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

“Fabulous fast service and my tray is just gorgeous! Have recommended to many”

Helpful Report

“I had never heard of this company before. But my search for a double blue frame led me here. The frame is beautiful and the details remarkable. The quality really shows Looking forward to my next occasion that calls for a beautiful high end keepsake.”

Helpful Report

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

“Excellent photo quality & lovely frame thank you.”

Helpful Report

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

“Very happy with the beautiful frame, complete with printed photo.”

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“Beautiful frames arriving well before the date I was told. I am very satisfied and have already recommended Addison Ross to friends.”

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“I saw some of your frames in a shop in Hampshire. I bought three. I liked them so much I have just ordered some more. They are very good quality for a good price and you have a really nice selection of styles and colours. They were delivered when promised, so I have no complaints thank you.”

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“Easy to use website, lovely quality products.”

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“Tray very well packed and good quality but expensive for what it is.”

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“I am absolutely delighted with my 9 photo frame. Delivery 4 days from ordering. Great quality and presentation box for friends wedding memories.”

Helpful Report

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

“I bought a silent alarm clock and photo frame as a gift for my mums birthday in February . Unbeknownst to me the clock started to lose time and stop altogether every few days . My mum didn’t tell me at the time as it was a gift and she felt bad about it . Eventually when the clock stopped altogether she finally told me . I contacted Addison Ross on Friday last week by email to advise the problem. I received an email the same evening saying they would replace the item and I received a new clock on Tuesday . In my book that’s fantastic customer service ! My mum is so happy she can use her birthday gift again . I will definitely buy from Addison Ross again . It’s not often nowadays you get such great service . Well done 👏”

Helpful Report

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

“Have not received the item. DPD have not delivered it. They have messaged 5 days running saying it has been delayed. For how much longer?”

Helpful Report

Dear James, We sincerely apologise for the delay in your order. Your shipping time has fallen outside of your delivery time window of 2-5 business days by an estimated 1 day. Your tracking number indicates that your order should be delivered tomorrow (8/12/22). Unfortunately, we received notification from our domestic courier (DPD), that they had received an uplift in volume that was compounded by the Royal Mail strikes, which resulted in e-commerce platforms switching to them at an unprecedented rate. This has caused unexpected delays in certain regions. We are working closely with our couriers to make sure all of our customers receive their orders, and we apologies that the shipping time on your order does not reflect this. Should you have any other concerns please reach out to us at sales@addison-ross.com. Kind Regards, Harry

“Brilliant product, brilliant service”

Helpful Report

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

“I was looking for a beautiful frame as a Christmas gift, it had to be solid, pretty, something that would last but also give a ‘wow factor’. The fact that I could add a photo so it’s ready to go, was a perfect touch. The frame is exactly what I was looking for, I have definitely found my ‘go to’ frame shop! Thank you”

Helpful Report

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

“Just received my salt and pepper mills and they are divine. They arrived timely and so beautifully packaged. Gorgeous colours and great quality, and the extra S & P tops are a brilliant addition.”

Helpful Report

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

“Very good workmanship, reasonable prices for the size and quality. Huge selection. When we need photo frames, Addison Ross is our go-to. Delivery to Singapore was super-quick. Ordered on Thursday, received on Monday. I was kept posted on the delivery logistics throughout the process. Highly recommended.”

Helpful Report

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

“Orange Croc Box With Silver is excellent quality, and excellent service would highly recommend.”

Helpful Report

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

“I am still waiting delivery of my order”

Helpful Report

Dear Janet, we are so sorry that you have experienced a delay in receiving your order. I can see that delivery was attempted on the 01/12/22, but nobody received it. Please note, Your Addison Ross order will be delivered today by Westley, your DPD driver, between 17:21 and 18:21. Your one hour timeslot can't be changed

Addison Ross is rated 4.8 based on 2,941 reviews