Addis Housewares Ltd Reviews

Name: Addis Housewares Ltd
Address: Zone 3 Waterton Point, Brocastle Avenue, Waterton Industrial Estate, CF31 3US
Rating: 4.50

4.5 Rating 894 Reviews

87 %

of reviewers recommend Addis Housewares Ltd

Company Reviews

Product Reviews

Metrics

4.5

Based on 894 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Addis Housewares Ltd 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a spray bottle replacement in February I was told oos okay so waited for a month then April came I said to cancel the order then it suddenly turned up the very next day, first time customer so I’m very unhappy.”

Helpful Report

Posted 2 years ago

“Addis were always a name to trust, sadly the same is not true nowdays. I purchased this mop after having many in the past. After only the first use the squeezing mechanism gave way. The whole thing hinges upon flimsy plastic fittings. My initial thought was to return it but knowing a replacement would still have the inherent weakness my partner replaced the plastic parts with good old metal nut and bolt fittings. Perhaps Addis should adopt this to prevent further issues, because I cannot be the only one with this issue.”

Helpful Report

Posted 2 years ago

“washing up bowl had rough sharp edges on the bottom scratched the sink. Not at all happy”

Helpful Report

Posted 2 years ago

“Disappointed by shoddy goods. Addis used to be wonderful quality.”

Helpful Report

Posted 2 years ago

“Returned the item over a week ago but no Acknowledgement.”

Helpful Report

Posted 2 years ago

“Customer service asked me to resend photos of the broken outdoor siren even though those and the receipt were attached already. I had only used the airier 3 times but I had saved its original box too. After 3 more emails they eventually saw them, it was their error. They then sent me a link to try find the airier. I couldn't either so they said they would send me another airer instead which I accepted. Then another staffer emailed to say they had looked again and it was a product that was only available at B&M and that I needed to approach them instead. Terrible customer care, shirking out of their warranty, wasting my time and not helping at all.”

Helpful Report

Posted 2 years ago

“I have not received my order.”

Helpful Report

Posted 2 years ago

“Thought was 3x washing up brushes, online ad was misleading, turned out it was only one. With 3.95 delivery charge. Would not use Addis again.”

Helpful Report

Posted 2 years ago

“Far too expensive for a sponge and they rot very quickly or dry out hard and break… very disappointing”

Helpful Report

Posted 2 years ago

“Only had the mop a couple of weeks but because I didn’t keep the receipt you refused to provide me with a new bottle that was faulty, so thanks for nothing !”

Helpful Report

Posted 2 years ago

“We have still not received our order after 3 odd weeks”

Helpful Report

Posted 3 years ago

“Paid£23.93for2mop pads same item in dunelm for £4.00”

Helpful Report

Posted 3 years ago

Hi Charles, All of our products on the website need to be sold at the RRP not to undercut any of our trade customers therefore, we are unable to sell at the same price as some of the larger retailers. The price paid includes our standard delivery charge. The cost of the product would be the RRP that some of our independent retailers charge, as they are unable to compete with the larger retailers. Thank you.

Posted 3 years ago

“Can't believe how long I had to wait for a replacement ironing board cover”

Helpful Report

Posted 3 years ago

Hi Karen, We have tracked your order that was placed on Saturday 22nd October at 03:51. This was dispatched on Tuesday 25th October and delivered on Thursday 27th October, which is within our 5 working day delivery promise. Thank you for your review.

Posted 3 years ago

“Unfortunately the bottle doesn’t fit it just leaks out all the time.The mop is only a few months old and was a mishap that made me order a new bottle.Sorry but it’s been a waste of money”

Helpful Report

Posted 3 years ago

Hi! Please send a short video of the issue you have to info@addis.co.uk, and our complaints team will look into how they can assist you to resolve the issue.

Posted 3 years ago

“My new appliance arrived and didn't work, E 1 code, very disappointing. After contacting your company, I re-boxed it,(with great difficulty), and it was collected by DPD as agreed, ...I have since heard nothing. Disgraceful ! I should at least have been notified as to despatch of replacement. Please reply and update me. 3.5 Ltd Thermo-pot.”

Helpful Report

Posted 3 years ago

Hi Andrew, We are sorry to learn your item arrived with an error. We have not been made aware of this previously thus are quality department will be investigating immediately. I can confirm that a replacement was arranged at the end of last week and is currently waiting to be collected by DPD. You can expect to receive this by Wednesday.

Posted 3 years ago

“Ordered a spray bottle on the 5th October and still waiting on it being delivered .evri is the courier . 3 weeks bit of a joke”

Helpful Report

Posted 3 years ago

Hi Ross, Please accept our sincerest apologies for the delays you are experiencing. I have tracked your parcel via Hermes and it has been delayed for quite some time. We were not made aware of this by the courier thus we are sorry we have not been in contact with you. I have requested for a replacement parcel to be dispatched via DPD for delivery by Wednesday.

Posted 3 years ago

“I didn’t receive my order had to chase to be told lost with Hermes ! Another on the way apparently”

Helpful Report

Posted 3 years ago

“We are still waiting for our item to be delivered!!!!!! We have waited since the 27th of September”

Helpful Report

Posted 3 years ago

“I placed the order for an Addis bowl and plate rack on 27th September and finally received the goods today (19th October) - over 3 weeks for delivery! The original delivery company Evri (Hermes) received the goods on the 6th October and have still not delivered the package. The goods that I did receive (as a result of 3 phone calls to Addis) were delivered by DPD, one day after they were shipped by Addis. May I suggest that Addis never use Evri/Hermes as your preferred shipping company - this just shows how useless they are. Such a frustrating episode.”

Helpful Report

Posted 3 years ago

“Ok, postage expensive considering I had to buy replacement part due to product failing after 2 months.”

Helpful Report

Posted 3 years ago

Addis Housewares Ltd is rated 4.5 based on 894 reviews