Mop OK. Customer Service non-existent. I would have said dreadful, but it really was non-existent. I ordered 2 mops. There were no instructions on how to put them together. First mop would not squirt water. Phoned Customer Service number in late afternoon. Closed. Left message on answer phone. Never received a reply. . Unless you're physic, you could have problems putting the mop together. Also web site and You-tube tutorials useless. Would give NO stars for Customer Service but doesn't give the option. Would give NEVER to describe how quick the company replied to my query but not given the option. Even their surveys are useless. Will NOT Addis use again