Activity Toys Direct Reviews

Name: Activity Toys Direct
Rating: 4.62

4.6 Rating 2,962 Reviews

90 %

of reviewers recommend Activity Toys Direct

4.6

Based on 2,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Activity Toys Direct:

At Activity Toys Direct we constantly aim to innovate, delivering new standards to the distribution of large play equipment to our customers. Since 1998 Activity Toys Direct have grown year on year and relocated their distribution several times. The latest distribution centre utilizes 40,000 sq feet of warehousing allowing Activity Toys Direct to stock thousands of product. Unlike many online retailers, Activity Toys Direct are not reliant on third parties to fulfill orders and this means that we can roll out our popular 'Next Day' service on thousands of products.

At Activity Toys Direct we are proud of the products we sell. We chose our ranges carefully which is why you will only see good quality products on our site. We also believe that our customers should be able to buy great quality products at great value prices which is why we monitor the web constantly to make sure our prices are the best.

Activity Toys Direct are constantly sourcing new product and increasing the range offered to the UK. Join thousands of our customers and sign up to our newsletter for the our editorial recommendations and exclusive offers

Visit Website

Write Your review

Tell us how Activity Toys Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Activity Toys Direct 5 star review on 16th June 2024

360

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A shame there was not a star for 'delighted'. I spent hours sourcing this Mud Kitchen to be told by Plum (after I had thrown away details of other mud kitchens), the next day that they were sorry, but they had none in stock, and wouldn't have any more until the end of August. Then I found Activity Toys had them in stock and my kitchen arrived within 48 hours. Not assembled yet!”

Helpful Report

Posted 8 years ago

“Variety of choice and good value for money. Easy ordering process. Brilliant delivery service.”

Helpful Report

Posted 8 years ago

“Fantastic toy my 3 year old daughter loved this for her birthday Great quick delivery”

Activity Toys Direct 5 star review on 4th July 2017

Helpful Report

Posted 8 years ago

“Great customer service, quick delivery.”

Helpful Report

Posted 8 years ago

“Brilliant pyramid climbing frame, very study great quality my 5 year old grandson loves it .. 5 hours to put up with two people , straight forward and easy to assemble.”

Helpful Report

Posted 8 years ago

“I ordered a trampoline on Monday which arrived on Wednesday so was very happy with the delivery unfortunately when we went to assemble it we noticed that the trampoline had a tear/rip in it and so we had to pack it all away and report the fault - I'm waiting to hear back when a replacement will be sent. Very disappointing as it was our daughters birthday present!”

Helpful Report

Posted 8 years ago

Hi Emma. We're sorry to hear about this. Our customer service team has since been in touch and sent you out a replacement mat. We hope that this resolves your issue and we apologise for any inconvenience caused.

Posted 8 years ago

“Excellent web-site, user friendly. Delivered on time. Toy ordered very easy to assemble, and web-descriptors exactly as was what was supplied. I would highly recommend Toys Direct and the toys supplied. This has been particularly helpful to me, as I live in the Channel Islands, and am reliant of services such as this to deliver to my family and friends. Thank you”

Helpful Report

Posted 8 years ago

“Our order arrived very promptly despite the item being out of stock when the order was placed. The climbing frame has been assembled in 2 hours and there were no problems at all. 5 very happy children have been playing happily since then! Very pleased with our purchase.”

Activity Toys Direct 5 star review on 2nd July 2017

Helpful Report

Posted 8 years ago

“Offered next day delivery or a day to suit. Also the price was excellent, beating the RRP by £200 on the manufacturer's own website. The product itself is brilliant, the Plum Play Climbing Pyramid - it took my husband about 5 hours to assemble it single handedly with a tiny bit of assistance from me, I was absent for most of the process. He didn't think much of the instructions. I think well worth the money and if you are considering it I would recommend looking at reviews on You Tube which gives great visual on scale, it is much bigger than you might think and I am sure it will last a good few years. 10/10 from our 5yr old grand daughter.”

Helpful Report

Posted 8 years ago

“Great product, kids love it and it looks fab in the garden. Great value compared to some sites.”

Helpful Report

Posted 8 years ago

“Efficient”

Helpful Report

Posted 8 years ago

“Quick delivery and item as advertised.”

Helpful Report

Posted 8 years ago

“Delivery has not turned up.”

Helpful Report

Posted 8 years ago

Hi Justin. We're very sorry to hear about this. Please call us on 0800 028 1168 and we'll look into this for you.

Posted 8 years ago

“Roller coaster toy arrived next day as advertised. Excellent quality and loved by recipient.”

Helpful Report

Posted 8 years ago

“Fabulous company, next day stress free delivery. Step two roller coaster arrived in perfect condition. Easy to set up and really sturdy. The best thing is it kept my 3 yr old and 16 month old occupied and happy for ages. The biggest problem was taking turns. Definitely recommend this toy it's the best thing I've bought.”

Helpful Report

Posted 8 years ago

“I placed an order with you only for it to be cancelled because you deliver only to mainland UK addresses.live on the Isle of Man where your carriers,TNT,have a depot.Why not give your potential customers the option of paying towards carriage costs,I would not expect free carriage but your mainland customers enjoy free carriage which is obviously subsidised by your good selves surely some middle ground could be found,we are not on the back of the Moon and it is the 21st century!”

Helpful Report

Posted 8 years ago

“It was so easy to assemble and nothing missing nice one”

Helpful Report

Posted 8 years ago

“Fantastic service, product is fab”

Helpful Report

Posted 8 years ago

“It was easy to place an order and the products that I ordered were delivered the very next day even though it was a number of large items. The delivery driver who delivered the products was very helpful and all of the items were there. I was able to build the item the next day ready for my son to use.”

Activity Toys Direct 5 star review on 23rd June 2017

Helpful Report

Posted 8 years ago

“Good service on time very strong product”

Helpful Report

Posted 8 years ago

Activity Toys Direct is rated 4.6 based on 2,962 reviews