Activity Toys Direct Reviews

Name: Activity Toys Direct
Rating: 4.62

4.6 Rating 2,948 Reviews

90 %

of reviewers recommend Activity Toys Direct

4.6

Based on 2,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Activity Toys Direct:

At Activity Toys Direct we constantly aim to innovate, delivering new standards to the distribution of large play equipment to our customers. Since 1998 Activity Toys Direct have grown year on year and relocated their distribution several times. The latest distribution centre utilizes 40,000 sq feet of warehousing allowing Activity Toys Direct to stock thousands of product. Unlike many online retailers, Activity Toys Direct are not reliant on third parties to fulfill orders and this means that we can roll out our popular 'Next Day' service on thousands of products.

At Activity Toys Direct we are proud of the products we sell. We chose our ranges carefully which is why you will only see good quality products on our site. We also believe that our customers should be able to buy great quality products at great value prices which is why we monitor the web constantly to make sure our prices are the best.

Activity Toys Direct are constantly sourcing new product and increasing the range offered to the UK. Join thousands of our customers and sign up to our newsletter for the our editorial recommendations and exclusive offers

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Activity Toys Direct 5 star review on 16th June 2024

360

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Step2 up and down Thomas the tank engine was a great hit with my 2 granddaughters aged 18 months and 3 years. Very easy to assemble and either goes indoors (if you have the room) or outdoors, and best of all it doesn't take batteries.”

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Posted 7 years ago

“Great price, quick delivery & fantastic product. Would definetly recommend”

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Posted 7 years ago

“Quick delivery and fab product Thanks”

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Posted 7 years ago

“Don’t deliver when stated, also don’t supply the essential needed to fix the toy together. One screw maybe but 30! They don’t even state the size either to but your own!!”

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Posted 7 years ago

“Fixings missing from box. Toy table and track useless without them. No response from activitytoysdirect to my email. When phoned in, waited for 30 min apr. and got cut off. Bought as a present for my son for Christmas and can’t use it!!!”

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Posted 7 years ago

Good afternoon. We're very sorry that your product was missing parts. The office has been closed over the Christmas period from the 22nd of December until today, as was specified on our contact page, and so we haven't been taking calls or emails. However, this issue has now been resolved via email earlier today and we have sent out your missing parts. Our contact page strongly advised checking products before Christmas, to ensure that there is enough time for us to resolve any problems such as this. Step2 products come pre-packaged from the US and as such we aren't aware of any parts that may be missing until they reach the customer. We are very sorry for the disappointment and inconvenience has caused you over Christmas,

Posted 7 years ago

“FIRST CLASS DELIVERY SERVICE”

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Posted 7 years ago

“Looks amazing but the rain shower water and sand table I bought is a summer thing so can't comment too much. That's why 4 stars. Got when I was advised in 2 days which was great as getting near to Christmas! Great service.”

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Posted 7 years ago

“Super product, super price & super quick delivery......”

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Posted 7 years ago

“missing items in the package!! no screwsenclosed !! packaging was celotaped up as if been opened and used by someone else!”

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Posted 7 years ago

We're terribly sorry that your product was delivered missing parts. Our Step2 products come pre-packaged straight from the US and as such we are generally only aware of missing parts when they reach the customer. We are sorry that this has affected your product, and we have since emailed you and sent out these replacement screws. All the products we send out are brand new, and the tape around the box is simply reinforcement to protect the product and packaging in transit. We are very sorry for any disappointment that may have been caused over Christmas.

Posted 7 years ago

“Beautiful little house my grandson loves it, promt delivery, would buy from this company again, thank you”

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Posted 7 years ago

“Excellent service and next day delivery made my grandsons Christmas!!”

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Posted 7 years ago

“Quick free delivery, great communication throughout the process and was the best price.”

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Posted 7 years ago

“Didnt make me happy”

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Posted 7 years ago

“Good price and quick delivery”

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Posted 7 years ago

“Fabulous”

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Posted 7 years ago

“Brilliant purchase!”

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Posted 7 years ago

“WOW!! Superb service with quick delivery ☺️ I had one very happy with Santa bringing him his hot wheels table 10/10 👍🏻”

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Posted 7 years ago

“Super fast delivery, great products and seeing my childrens faces christmas morning opening their presents priceless :)”

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Posted 7 years ago

“super fast delivery, great price and my childrens faces christmas day priceless.”

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Posted 7 years ago

“I ordered a swing on 15 December, you accepted and I paid. You promised delivery on Tuesday 19 December. On the Tuesday 19 Dec you cancelled the order and refunded my money. You stated in the email you had oversold your stock but your website stated it was in stock when I ordered it. Unfortunately this left me insufficient time to order, have delivered and assemble a replacement swing. I failed to fulfil my promised present to my grandaughter. She will be upset. I am upset. You failed me.”

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Posted 7 years ago

We are very sorry that you were unhappy with the service on our website. Our stock status generally reflects the status of our warehouse, however during busy periods such as Christmas there are occasionally discrepancies which may cause us to oversell. Unfortunately your order was one such affected by this. Furthermore, our records show that your order was placed on the 17th of December, which was a Sunday, and was then cancelled and refunded less than 24 hours later on Monday the 18th. We are very sorry for any disappointment that may have been caused over the Christmas period.

Posted 7 years ago

Activity Toys Direct is rated 4.6 based on 2,948 reviews