Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.01

4.0 Rating 933 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 933 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever, once we redeemed our voucher we were passed to OMG hotels to organise booking, by far one of the worst companies I have ever dealt with, took them a year to organise a booking due to no availability, had to pay extra, then cancelled our booking the night before, was a present for my wife, still owe us money”

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Posted 8 months ago

“Order Ref. 1496557: you have banked my money. You promised delivery on 3.1.25 (my dughter's birthday). This did not take place. Despite me asking 4 times for information, you have never replied. I am contacting you via this review because you won't reply. My daughter still has not got her birthday present and you have my money. Can you rectify the problem or will you force me to take this complaint elsewhere? Robert Bickerton (bob.bickerton@hotmail.com)”

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Posted 8 months ago

“Dont shop with Activity Superstore, They rip people off! They keep your money and don't give you what you have paid for and ignore your emails. This is what they have done on us and other people too i have now found out on the Internet.”

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Posted 8 months ago

“Having issues with the booking. Have activation number but the voucher number appeared quickly then disappeared. Have emailed but got no reply, even though it promises response in 15 minutes.”

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Posted 8 months ago

“I’m still yet to hear from someone about booking my activity?! It’s been over a week.. you need a phone number so we can speak to humans”

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Posted 8 months ago

“Dont shop with Activity Superstore, They rip people off! They keep your money and don't give you anything in return and ignore your emails. This is what they have done on us and lots of other people too i have now found out. They are scammers.”

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Posted 8 months ago

“Buying a gift from this company turned out not to be a good experience. There are 4 options to obtain the voucher for the gift. Email to the buyer, email to the recipient, posted to the buyer or posted to the recipient. Neither postage option are available when you actually come to buy. The 'buy now' button actally prevents you from selecting any option so I ended up with an email, which I didn't want. OK, I can still use it as a gift, but cardinal sin from the company; no reply from the emails I sent asking them to contact me. Let's hope the booking process goes well.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave us your feedback Kevin. Please accept our sincere apologies that you have not had a response to your emails. I have checked our system for any emails from yourself using the email address provided on this platform, and the email address on your order, and cannot see that you have been in touch with us. We do respond to all customer enquiries via email within 48 working hours, and you can always request a call back using the below website link if you require urgent assistance. https://activitysuperstore.youcanbookme.com/ With reference to the troubles you experienced when placing your order, we apologise if this was unclear. You are able to choose any of the four delivery options that you have mentioned, to deliver to the recipient you just have to untick the "Deliver to billing address" option on the basket. We will be sure to relay your feedback on to the relevant team to see if we can make this clearer for future customers. Best wishes, Activity Superstore

Posted 8 months ago

“I booked a two night get away hoping to go away in 18 days time, after activating my voucher I then picked a hotel from the list provided from a site called use my gift. I then received an email to contact a company to book in my dates for the hotel after contacting the company that activity superstore told me to contact they said they can’t help me because they no longer have a contract with activity superstore, I’m now trying to contact customer support but no response as of yet. Hopefully they sort it out but I’m not sure I would use them again as I needed to book the hotel 2 weeks In advance and now there won’t be enough time”

Helpful Report

Posted 9 months ago

Thank you for your feedback Shannon, Please accept our sincere apologies for any disappointment. We understand the first Hotel that you contacted is refusing our vouchers, this was flagged by the customer service representative who responded to your email on 11th December and is currently being looked into. For most hotel stays, we recommend booking with an approximate two-week lead time to minimise the risk of disappointment. However, if you'd like to check availability within a shorter timeframe, please let us know, and we’ll do our best to assist. I can see your most recent enquiry has already been addressed, but if you need further assistance, don’t hesitate to contact us at customersupport@activitysuperstore.com. Best wishes, Activity Superstore

Posted 9 months ago

“Still not received item not very happy about this either resend product or refund me my money as this is a christmas present”

Helpful Report

Posted 9 months ago

I am sorry to read that you have not received your E-vchr, as this was originally sent on 1st December. I have just resent it so please do check your junk /spam folders as well as your inbox, just in case. If it doesn't arrive we can either send it to a different email for you, or pop it in the post.

Posted 9 months ago

“Claiming the gift can be a deliberately difficult and slow process. For me and my family we had to email the company with the gift-givers *credit card statement* to 'prove' their purchase; and the replies were so slow that the activity type we had committed to claim (just a *burger meal!) was unavailable by the time we had the required details. A request to extend the claim period by just a week was refused, and we were told that we would have to pay extra, just to make up for the delay in their admin! It's likely that their business model relies on making a profit from all the people that don't claim because of the inconvenient/unimpressive options and the hassle invoved in claiming. AVOID THIS COMPANY. Just take your friend out for a meal instead.”

Helpful Report

Posted 9 months ago

Thank you for your feedback Thomas. Please don't worry, we do not intentionally make anything difficult for our customers. I can see that your voucher was purchased from Primark. All of our Primark boxes state that they are not valid without a till receipt, unfortunately, you did not have this so we allowed you to still activate the voucher by displaying a bank statement showing the transaction. Unfortunately your voucher was due to expire on 1st December 2024, as printed on the voucher itself. Our terms and conditions state that you are welcome to adhere an extension to your voucher at cost of £20 for a further six-months validity. If you require any additional support with your voucher please contact us at customersupport@activitysuperstore.com. Best wishes, Activity Superstore

Posted 9 months ago

“I specifically selected physical gift box the website has issues on my browser refreshed several times and checked out with digital version. I reached out and did not recieve a responce so have opened paypal dispute.”

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Posted 9 months ago

“Activity which has been ordered for yesterday has still not arrived”

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Posted 9 months ago

Thank you for your feedback. I can see that we have been in touch and amended your email address in order to resend the Evchr. I do hope this was then received promptly.

Posted 9 months ago

“Experience options reduced to 1 on the other side of the country. Originally included a weekend option, now only available with a surplus. Asked customer support to assist in finding equivalent replacement as per T&C's but just awful. Every email responded to by a different person, no continuity, no desire to actually support. Basically a waste of money. Please use BuyaGift or alternative.”

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Posted 10 months ago

Thank you for your review, We are sorry to hear of the experience you encountered using your voucher. If you still require assistance with this please let us know and we will be happy to advise. Best wishes, Activity Superstore

Posted 10 months ago

“Disgusting service”

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Posted 11 months ago

Thank you for your feedback Sue, We are saddened to hear your experience with us was not satisfactory, please may you kindly get in contact with us if you require our assistance at reviews@activitysuperstore.com Kind regards, Activity Superstore

Posted 10 months ago

“Worst company ever. My poor relative (no I haven't told them as I don't want to upset them) has bought our family a number of these gift experiences and all end up in the bin. £100s wasted!!! Every single time I attempt to validate I end up with an F code error!! Which then follows having to communicate by email and never ends up being resolved before the voucher expires - if ever!! Do not buy! Next time I get one it will be returned straight to the retailer. Which so far only Debenhams was good enough to refund as they'd had a lot of customers complaining of similar issues.”

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Posted 11 months ago

“Very disappointed with customer service re my request for a mistake made on the card. The gift message started with Dear Dearest Anette" instead of "Dearest Anette and the rest of the short message was not inclyded! I requested for a new card to be sent with the correct wording and message to be included but I did not get any response and the birthday is soon! Alk I keep receiving are more promotions and reminders but not an apology for the mistake made and get it rectified!I It is also frustrating that there is no telephone contact number for customer service for assistance.”

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Posted 11 months ago

Thank you for leaving this review Molly, which I have also responded to on another review website. I can see that we responded to your email and at the same time requested a shorter personalised message from you, which you supplied. We then resent your voucher and informed you of this by return of email. Hopefully you received the new voucher in a timely fashion. Kind regards.

Posted 10 months ago

“We booked a weekend away via these crooks, but couldn't go. The day before we were due to travel, my wife had a serous injury while training in the gym, which meant we couldn't make it. The medial advice we received, was clear, my wife needs to rest and cant travel. We informed these crooks with 20 minutes of speaking to the Doctor. We have written prove of my wife's injury from our Doctor. These crooks are unwilling to rearrange or refund, they prefer to rob our £170. Currently taking them to court. They are blaming the hotel, my contract is with these crooks not the hotel. DONT USE THESE PEOPLE.”

Helpful Report

Posted 11 months ago

“Customer services refused to help with an expired voucher. Only a few months out of date, but absolutely no flexibility from this company. They give a short 18 months validity, when UK Government recommends minimum 2 years and other countries such as Ireland require 5 years. I hope anyone reading these reviews will note that all positive reviews are related to the voucher purchases (they are very happy to take your money), but all negative reviews are related to using the vouchers. Don't waste your money or place the recipient of your gift in a difficult position. The chances are that your money will just build the profits of this company and not be used by your friend or relative.”

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Posted 11 months ago

“I purchased a voucher for my son to experience one of the adrenaline activities. When booking there was hardly anything available - only paintballing. On arrival the children changed into the outfits ready to play. I gave in the form and was utterly shocked to discover that to play you had to purchase the paintballs at a cost if £181 - wow really how is that an inclusive activity. I was so embarrassed because I didn't have that sort of money, the children were ready to play and their parents had left. I contacted head office by phone and was greeted by a rude and unhelpful advisor, he put the phone down on me when I asked to speak to a manager. By this time the children had missed the first game. I then pleaded with the manager at the centre to reduce the cost. He eventually took it down to £81, still a rip off but I had no choice to pay. Please be warned you will pay extras and the experience is not inclusive. I had previously enquired about other costs via email and was sent a cut and paste response with no details of the actual costs I would incur. You wouldn't go bungee jumping and get to the edge only to be told it would cost an extra £100 for the rope! Obviously I contacted the company about the extortionate hidden costs and was greeted with yet again cut and paste response I am still in shock that I paid for the experience but had to cough up additional monies for the children to access it. Absolute con - my advice go directly to the activity and pay there, this would save you lots of money Date of experience: 08 June 2024”

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Posted 1 year ago

Thank you for leaving this review, I’m sorry you were disappointed with your son’s paintballing experience. When you choose Paintballing for Eight from your Adrenaline Choice Pack, it indicates, “Paintballs are not included, but you are welcome to purchase as many as you like on the day.” I apologise if this detail was missed. I understand that you contacted us before your booking with concerns about the location and questions regarding what was included. We provided you with the experience provider's direct phone number so that they could address your concerns and make any necessary changes. We are sorry to hear that you found their team rude and unhelpful, we will pass this feedback on to them, as it is certainly not the standard we expect from our experience providers. We are sorry that you feel our responses felt ‘cut and paste’, I can see that our customer service team did investigate your issue by speaking with Delta Force Paintballing regarding the costs, we came back to you with their response and copied in the overview of the experience which does state that the activity does not include paintballs. We have relayed your review to our Customer Service Manager who will be in touch shortly to provide an amicable resolution.

Posted 1 year ago

“Do not buy night stay and dinner for 2, barely any places to use it and if you find a place it's not available during summer months or weekends. Need to book weeks in advance as so slow to get back to you. Would not recommend”

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Posted 1 year ago

Activity Superstore Ltd is rated 4.0 based on 933 reviews