Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,131 Reviews

77 %

of reviewers recommend Abbott Lyon

4.2

Based on 8,131 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 28th April 2024

2098

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The necklace was a birthday present for my daughter who was very pleased with it”

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“Fantastic jewellery at a reasonable price and good quality I would recommend”

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“My signature necklace has been exchanged from rose gold which I I was disappointed with, to gold . Abbot Lyon did not after to exchange, but after a few email,s. Very kindly swapped it for me.. I have just recived my new gold one and love it. A BiG THANKYOU A GAIN kind regards Mrs Heather hambleto”

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“I have just received my bracelet, it is beautiful and extremely good quality, I ordered it two days ago, the price was very reasonable, the box it came in is lovely and the delivery box was sturdy. I will certainly be using Abbott Lyon again.”

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“I ordered some bracelets just before Christmas and was aware they wouldn’t turn up before Christmas. They arrived 2 days before and meant I could surprise my other half on Christmas Day! Great service and turn around!”

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“I really love it 😍”

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“Have just got a bracelet as a present for my neice's 30th birthday,can't wait to give it to her as i love everything about it,quality,packaging its all beautiful im so happy thankyou x”

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“I ordered two bracelets & 4days later I received an email from Evri to say they had delivery of my parcel, then next day they sent my tracking details saying it would arrive at 2.30pm (Monday) but an hour later they messaged again to say there was a delay which would take 48hrs!!! After hearing no more I emailed Abbot Lyon to explain but they were already aware of the problem telling me that the packaging had been damaged but it would still be delivered within 48hrs but again after hearing no more I phoned Evris recorded line & was told to contact Abbot Lyon for either a replacement or a refund. I then contacted Abbot Lyon on their chat service who were very apologetic & said they would sent out a replacement to me which I was delighted with until anther message came through on the live chat saying this would be done in 48hrs once their investigation with Evri was finalised!!! I asked how many 48hrs did they require & in fairness it must be standard practice as the girl told me it would be sent out first class as soon as they could do so & I received an email last nite to say it had been picked out & was ready for despatch, then this morning I got another email at 09.02am saying that my order has been despatched so this has been a very good service from Abbot Lyon after no info whatsoever to help from Evri who make it almost impossible to contact them for info or help which makes it very frustrating as this entire situation has been caused by themselves & Abbot Lyon deserve very good feedback for the speed that they sent out a replacement order before they got the damaged one back from Evri…..although it is my guess that Evri delivered it to a wrong address instead of it being damaged in transit but as I said, Abbot Lyon definitely deserve credit for dealing with this problem so quickly, thank you.”

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“Couldn’t believe the super delivery time. All was professionally wrapped and I can’t wait to give this as a gift! Thank you”

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“Hello I ordered a charmed necklace for my Daughters 40th birthdaywith her children’s birth stones and initials on it. Extremely pleased and happy with everything including the way it was packaged too! ❤️”

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“My necklace was just perfect.”

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“I bought some beautiful pieces from Abbott Lyon, they are lovely quality and came in a week. I will definitely buy again ☺️”

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“It looks perfect!!”

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“Jewellery absolutely stunning. Exact same as shown in picture. Would definitely recommend!”

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“Excellent customer Service had a problem with my bangle, emailed pictures, they sent replacement immediately. Amazing Company and I will be ordering again as well as recommending my Family and Friends. Thank you”

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“Thank you for a speedy delivery!! Love the necklace for my daughter. I am sure she will love it too!”

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“The twisted stud earrings (gold) are beautiful and just what I was looking for. Classic style with the versatility for everyday wear but also smart casual. Lovely eco-friendly presentation box. Thank you.”

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“So in Love with the necklace with my name engraved, very fast delivery and very satisfied with the packaging , so beautiful very classy, 5 stars ⭐️ ⭐️⭐️⭐️⭐️”

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“Ordered 2 doodle heart rings, within a few weeks both tarnished, contacted C/S and they sent 2 more out straight away, within a few weeks the same thing happened again and now they have issued a refund on my request. Cannot fault their C/Service 10/10”

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“Amazing service,fast delivery and love packaging.”

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Abbott Lyon is rated 4.2 based on 8,131 reviews