Aab Reviews

Name: Aab
Address: ., ,, ., ,, United Kingdom
Rating: 4.24

4.2 Rating 954 Reviews

80 %

of reviewers recommend Aab

4.2

Based on 954 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed in the packaging this time as it looked like it was someone else's returned item. Also the sides were massive and looked like extra large instead.”

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Posted 2 years ago

“All clothes look very good on the models but when you order and receive they look very cheap and very creased for £70 plus material and the sizes are not true to size. I’m always having to chase up returns as it goes over 14 days and yet no refund.”

Helpful Report

Posted 2 years ago

Asalaamu Alaykum Sister Thank you for your review. We are very sorry that you have had this experience. Please note that we take customer feedback seriously and have forwarded this to our production team for their attention to help improve our services. We have also looked into your concern regarding a refund and can confirm that this has been processed. If you have any further queries or concerns, please do not hesitate to contact us on admin@aabcollection.com or 0203 823 7768. Love Aab x

Posted 2 years ago

“My last order was a hijaab but the colour of what was shown on the model was nothing like what I received. I have returned that now. Unfortunately waste of postage charges.”

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Posted 2 years ago

“I have experienced bad service with Aab lately with express delivery not being delivered on time this has happened to me twice as I'm a regular customer I didn't like my experience.”

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Posted 2 years ago

“Very expensive”

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Posted 2 years ago

“The material and quality was beautiful, however although I bought one size up to my normal size unfortunately did not fit around hips.”

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Posted 3 years ago

“Abaya material is way too light for uk weather. Doesn't come with scarf. Product of UAE.”

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Posted 3 years ago

“The prices are quite expensive for the flimsy materials used for some of the garments. I.e the trousers they sell go for over £50 when they are in no way shape or form worth that price mark. I mean primark or h&m do much better quality for 50% of that price or even less. Honestly the prices for these clothes don't do it any justice. Need to sort this out as you will only lose customers. Honestly sort your prices out ASAP because your materials are more on the market value side rather than as a retailer.”

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Posted 3 years ago

“I purchased an expensive abaya for 79£ and still delivery was not free, I didnt like it when It came the color was different from the website, which I can understand but the material was quite cheap, i would have expected something better for the price I paid. I decided to return it and realised I also have to pay for the return which I think is outraging because this endes up costing me around 10£, lots lf hassle and waste of time. Would not order from aab again.”

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Posted 3 years ago

“The material is very cheap, not worth the money. The dress does not look like in the picture. U guys have done a good job with marketing and photography”

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Posted 3 years ago

Asalaamu Alaykum Sister. Thank you for leaving us a review. We are sorry that you have experienced some fabric issues. We have sent you an email directly as we would like to look into this further for you. We hope to speak with you soon. Many thanks Love Aab x

Posted 3 years ago

“I have been a loyal customer to Aab for many years and I always purchase my Eid outfits along with my everyday fashion from here but I feel quite disappointed in the quality of their products this year and I had to return my last order, I just couldn’t justify spending £200 on 2 items that were of poor quality and liked nothing like the colours from the website. The website images are quite deceptive as the colours of the fabrics in real life are completely different and much less vibrant and the stitching of the clothing feels rushed and something I would wait for sales to buy. I’ll be popping to the store next time... Aab I love your style but I will be trying somewhere new I’m afraid!”

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Posted 3 years ago

“I'm sorry but looks nothing like it was in the picture”

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Posted 3 years ago

Asalaamu Alaykum Sister Thank you for your review. We are sorry that you were not satisfied with your purchase. We have sent you a direct email to try and get this resolved for you. Many thanks Love Aab x

Posted 3 years ago

“The hijabs I ordered were of really bad quality and the colour wasn’t black either.”

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Posted 3 years ago

Asalaamu Alaykum Dear Sister Thank you for your feedback. We are very sorry that you were not completely satisfied with the quality of these items. Your feedback has been forwarded to our production team for their attention. We value all customer feedback as we would always like to improve our services wherever possible. If you have any further queries or concerns, please do not hesitate to contact us on +44 (0) 0203 823 7768 or at admin@aabcollection.com. Love Aab x

Posted 3 years ago

“I purchased two textured joggers.Quality was not too good.Pockets torn after wearing once. Gave two stars for this reason”

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Posted 3 years ago

Asalaamu Alaykum sister. We are very sorry to hear this and would like to look into this and resolve is possible. Please could you email us directly at admin@aabcollection.com with your order number and images of the mentioned feedback and a member of our customer care team will get back to you. Thanks Love Aab x

Posted 3 years ago

“really disappointed after recieving hijab with holes already in them before even opening fully to wear, sadly havent been able to wear either”

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Posted 3 years ago

Asalaamu Alaykum sister. We are very sorry to hear this and would like to look into this and resolve if possible. Please could you email us directly at admin@aabcollection.com with your order number and images of the mentioned feedback and a member of our customer care team will get back to you. Thanks Love Aab x

Posted 3 years ago

“Quality was poor for the price and the overall size was not good very disappointed as I have several excellent items from aab”

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Posted 3 years ago

Asalaamu Alaykum Sister Thank you for your feedback. We are so sorry that you did not find this garment suitable. Your feedback is important to us and we will ensure that it is forwarded to our production team. We do offer returns or exchanges on orders within 30 of receipt and will be releasing more collections soon. We hope that you will find something more suitable next time inshaaAllah. If you would like to discuss this further, please contact our team on admin@aabcollection.com or call +44 (0) 0203 823 7768 and we will be happy to help.

Posted 3 years ago

“Lovely clothes but actually very basic for the delay price. As an Islamic or modest range, I find it very disappointing that you don't do free delivery or even returns. You'd think with your extortionate prices for a basic top, free exchange or returns would be complimentary.”

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Posted 3 years ago

Asalaamu Alaykum Thank you for your feedback. We do apologise that you are not completely happy with our service. Unfortunately our returns are not free at the moment however we do offer free shipping for orders over £100 and can also offer free shipping on all exchanges. You may also find our loyalty scheme of benefit as it gives us the opportunity to give back to our customers by offering discounts off their purchases. We are working on our pricing to try to provide a broader price range for all of our customers. In the meantime, we also offer sales and other promotions throughout the year. You can keep updated with these by signing up to our newsletter. We also offer a loyalty scheme so that we can give back to our customers. If you have any other queries or concerns, please do reach out to our customer care team at +44 (0) 0203 823 7768 or admin@aabcollection.com.

Posted 3 years ago

“A bit over-priced and fitting is a little off compared to retail shops”

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Posted 3 years ago

Asalaamu Alaykum Thank you for your feedback. We are so sorry that you did not find this garment suitable. Your feedback is important to us and we will ensure that it is forwarded to our production team. We will be happy for you to return it for a refund or exchange. If you would like an exchange and need more information or advice on sizing, please feel free to contact our customer care team who will be happy to assist you. Love Aab x

Posted 3 years ago

“The long zip longline jumper I bought recently isn’t the best material. Look cheap and material had started to fray after only 3 days of wearing it. Not impressed with Acrylic. Will not be purchasing jumper dresses again, unless Aab start using good quality material.”

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Posted 3 years ago

Asalaamu Alaykum Thank you for your feedback. We are so sorry that you did not find this garment suitable. Your feedback is important to us and we will ensure that it is forwarded to our production team. Please could you send us images of the defects mentioned to admin@aabcollection.com and we will take a look and try to resolve this for you. Love Aab x

Posted 3 years ago

“Colours and designs are definitely attractive.”

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Posted 3 years ago

Aab is rated 4.2 based on 954 reviews