Aab Reviews

Name: Aab
Address: ., ,, ., ,, United Kingdom
Rating: 4.34

4.3 Rating 1,547 Reviews

83 %

of reviewers recommend Aab

4.3

Based on 1,547 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizing is a bit all over the place. Previously when returned orders not been given a refund. Had to chase this up on two occasions and was told they are very busy. The order each time was over £200. Not quite good enough. Then told to send proof of return to add to the insult. So basically if you cannot prove you have returned it - I'm not sure you would get your money back.”

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Posted 4 years ago

“I do not understand why the abayas are so pricey yet the products themselves are very basic both in design and quality. As a first time customer, I was very disappointed!”

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Posted 4 years ago

“I ordered a few hijabs in basic colours and unfortunately the colours were not anything close to the shade. I returned them nearly 2 weeks ago and have heard nothing back. No confirmation that they have received the items and the refunds tend to take ages too!”

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Posted 4 years ago

“Some of the collection is really good. I ended up returning this it was not worth the price, looked a bit like something you would buy from a market stall. I think Aab need to rethink their pricing strategy.”

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Posted 4 years ago

Asalamu Alaykum sister, We are sorry you you are not happy with your experience at Aab. Please note we take all reviews seriously and are always actively trying to improve Aab as a brand. We are aware you are a loyal customer and we appreciate you shopping with Aab regularly. We do apologise for any disappointment this may have caused. Love Aab x

Posted 4 years ago

“I purchased the slip, unfortunately it didn't fit well. 8 tried to 0h9ne a few times, but it seems the calls, as I seem am experiencing with many organisations is that, there is a delay in voice, maybe due to system running at homes. I am not sure, however after a few attempts I was called back to try and return. I was also told 8 can't return it to any aab shop.. which makes it even more difficult. As one has to get to the post office on the times available. So I haven't returned it yet. I have been given something to download and then probably print.. Which all adds to the not smooth process of purchasing and returning. I also had a negative experience prior, when I made payment and found out later the item wasn't in stock. I was reimbursed. However it wasn't a great experience. Although I haven't purchased too many things.. but it hasn't overall been a pleasant one.”

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Posted 4 years ago

“The collection is very nice however, customer service is lacking and needs to actually take every situation at its own merit. I am a new customer and recently bought 4 items of clothing…(XS as this is normally the size I wear), however, the sizes are very odd as they were all too tight in the wrong places. Thinking I could exchange these for the next size up, I returned the items. I paid delivery postage, return postage and was informed that they do not exchange anymore and I would need to reorder the sizes I needed and of course would have to pay postage yet again (under £100.00). As I am a new customer I thought they might have made an exception as I have no idea of sizing….. but nothing. Very disappointed with customer service as never come across this before. A genuine mistake with sizes should have been very easy to rectify…..I would definitely not be buying from Aab after this experience. I called Customer service, not the fastest at picking up as well as emailed.”

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Posted 4 years ago

“Was disappointed with this collection and the fit.”

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Posted 4 years ago

“I sent back those 4 dresses below with order number UK26185 ON the 4th of August to change sizes for 3 dresses and for refund for 1 and today is the 17th August i have not heard a word from you guys so am disappointed as i need those dresses for occasion soon and i dont know what to do. Please let me know what's happening ASAP”

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Posted 4 years ago

“All though the whole collection is beautiful, I find it hard to understand that why there is sizing difference with xxl normal abayas to the maxi dresses. Totally confusing for plus size ladies. I was a very regular customer, but what has put me off recently is one the sizing issues on maxis, and also how u return an item and they will receive it next day, but they will not refund until they have had the item for 14 working days, now this tactic is done to put customer off for returning items! But TBH it is making me not want to buy anymore. We have big major retailers who will receive items and then refund few days later, but Asian companies always hate paying back to customer for returns.”

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Posted 4 years ago

“I have been a long customer with yourselves. I still enjoy your modest cothing range but as feed back is important, I should point out to you that increasingly your fashion line is losing its modesty appeal. You will notice this if you yourself compare hour collection from 5 to 6 years ago to present day. Women wearing hijab posing in a provocative manner, wearing heels and leggings, branded as modesty seems like careful engineering to slowly remove the Islamic instruction in relation to women's dress code.”

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Posted 4 years ago

“The maxi dress was nice but wasn’t what I ordered. Received the dress instead of the kimono. Apparently the staff at the shop probably selected the wrong item ☹️ Thereafter I couldn’t order the kimono they had run out.”

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Posted 4 years ago

“Aab products are well designed but the fabrics used are not great they create very quickly.”

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Posted 4 years ago

“I ordered two abayahs from Aab for Eid . Both the medium size Length 54. One came short in length and wasn’t flowing as in the picture. Then requested for an exchange, paid £7 for return and still waiting for the dress! Got an email saying they shipped it but DPD tracking service says they received a booking for a delivery but not the parcel!🤔 very disappointed with the service.”

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Posted 4 years ago

Asalaamu Alaykum Sister Thank you for your review. We are very sorry that you have had this experience. Our customer care team have looked into this and have emailed you directly to try to resolve this for you. Please accept our apologies and we will await your response. Many thanks Love Aab

Posted 4 years ago

“Size is not right, as advised got the bigger size but still tight, did not want to return as I need to pay the postage. Disappointed ☹️”

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Posted 4 years ago

“Usually when I buy from Aab I’m very happy with my purchase however this time I am very disappointed, the colours are so different to what they look like online.”

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Posted 4 years ago

“Disappointed in the packaging this time as it looked like it was someone else's returned item. Also the sides were massive and looked like extra large instead.”

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Posted 4 years ago

“All clothes look very good on the models but when you order and receive they look very cheap and very creased for £70 plus material and the sizes are not true to size. I’m always having to chase up returns as it goes over 14 days and yet no refund.”

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Posted 4 years ago

Asalaamu Alaykum Sister Thank you for your review. We are very sorry that you have had this experience. Please note that we take customer feedback seriously and have forwarded this to our production team for their attention to help improve our services. We have also looked into your concern regarding a refund and can confirm that this has been processed. If you have any further queries or concerns, please do not hesitate to contact us on admin@aabcollection.com or 0203 823 7768. Love Aab x

Posted 4 years ago

“My last order was a hijaab but the colour of what was shown on the model was nothing like what I received. I have returned that now. Unfortunately waste of postage charges.”

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Posted 4 years ago

“I have experienced bad service with Aab lately with express delivery not being delivered on time this has happened to me twice as I'm a regular customer I didn't like my experience.”

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Posted 4 years ago

“Very expensive”

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Posted 4 years ago

Aab is rated 4.3 based on 1,547 reviews