The collection is very nice however, customer service is lacking and needs to actually take every situation at its own merit.
I am a new customer and recently bought 4 items of clothing…(XS as this is normally the size I wear), however, the sizes are very odd as they were all too tight in the wrong places.
Thinking I could exchange these for the next size up, I returned the items.
I paid delivery postage, return postage and was informed that they do not exchange anymore and I would need to reorder the sizes I needed and of course would have to pay postage yet again (under £100.00).
As I am a new customer I thought they might have made an exception as I have no idea of sizing….. but nothing. Very disappointed with customer service as never come across this before. A genuine mistake with sizes should have been very easy to rectify…..I would definitely not be buying from Aab after this experience.
I called Customer service, not the fastest at picking up as well as emailed.
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