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AA Labels Reviews

4.7 Rating 1,443 Reviews

92 %

of reviewers recommend AA Labels

Company Reviews

Product Reviews

4.7

Based on 1,443 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About AA Labels:

AA Labels is a family owned business that specialises in designing, producing and printing labels, so for us the business is all about labels. We have become a market leader in labelling solutions and our labels are an integral part of products and systems used in every major market and industry sector.

Visit Website

Phone:

01733 808062

Email:

customercare@aalabels.com

Location:

AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU
Peterborough
PE2 7BU

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AA Labels 5 star review on 4th March 2024

AA Labels 5 star review on 4th March 2024

AA Labels 5 star review on 2nd November 2023

AA Labels 5 star review on 2nd November 2023

AA Labels 5 star review on 18th September 2023

AA Labels 5 star review on 11th August 2023

AA Labels 5 star review on 4th August 2023

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After my order was placed, the stock material I requested was not available, I was then asked to choose a new material or wait indefinatly. In addition to this it was not communicated there would be additional costs, I was sent an additional invoice 3 days later.”

Hello James. I do apologise for any inconvenience caused. I have looked at your records and can confirm that our Customer Care Team contacted you by email on 09.03 to advise that your chosen material was not currently available. At the same time, we had stated that there will be a slight difference in the cost. Later in the same day, at 4.43 pm you replied agreeing to a material change. The pro-forma invoice was sent to you the following day at 10.28 am. On receipt of payment, the order was proceeded at 1.12 pm. I am sorry for any misunderstanding. A member of the team shall be in touch to discuss. Thank you. Laura.

“Customer service was good but actual labels were a bit small and the writing was also small”

Hello Cherine. Thank you for your recent order. I am sorry to hear that your printed labels with the information you had provided were not completely what you had hoped for. I can see that our team had shared the label template with you beforehand and had advised on the text size before sending you a soft proof. It is a good idea to cut out a paper template and try on your product to make sure that you are happy with the size. We shall be more than happy to help advise on a larger label size if you wish to place an order in the future. Thank you. Laura.

“While the labels are quite satisfactory, customer service failed to give a satisfactory answer to the question of printing labels. I was directed to the website, then templates. It is easy enough to download the appropriate template but impossible to type on it”

Thank you for the first order of plain, matt-white, paper labels, on A4 Dry Edge sheets, with a peelable adhesive John and we are sorry to learn of the difficulty you experienced working with the template. The Adobe PDF usually requires the correct software to be fully functional and the MS Word templates, have limitations, which is why we also offer the freedom to use our Label Design software on the website. With which you can create your labels, use our online image assets and also upload your files. When completed save it to your account and download it for home printing. If you need guidance on the use of this tool, please do not hesitate to contact the customer care team who will be happy to discuss your label design.

“Product is excellent quality, but customwr service is a lot to be desired. Not very helpful when their system is at fault. No root to escalation either. Make sure you check your basket wording and quantities before paying.”

Thank you for the latest order of printed labels on rolls Inderjit and we apologise that it was not clear that the quantity of labels per roll is determined by the manufacturing process with the free, cost-effective option selected and there is a small charge if you want to change this and specify different quantities of label per roll. We are pleased that you are happy with the labels produced and look forward to continuing to be of service to MARS Wrigley Confectionery UK Ltd, whenever you require labels.

“I haven't received the samples”

Thank you for letting us know William and we confirm that the website sample order placed on Sunday 19.12.21 was despatched via Royal Mail the following day, Monday 20.12.21 at 10:56:09 If you still have not received the label material samples ordered, then please contact our customer care team who will be able to resend to you.

“Good customer service. Terrible website. Lack filter options, better menu where I can find my way to the product. Now I select one type of product and its endless scrolling to find it. Easy re-order not clear and obvious. Too much information I have no need for. Pages seem cluttered with information. And lacking payment options by credit card without using the phone. All in all, happy with the service, and quality. Dissatisfied with the website (almost to the point where I do not want to use it, and thus choose to go through customer service creating extra work and effort)”

Thank you for the latest repeat order of printed labels and we are sorry to learn of the difficulties that you experience with our website. We are always actively working to improve teh customer experience and would welcome any specific feedback that you might be able to provide. In the interim we will continue to provide whatever assistance is required from the customer care team to place and process your orders and we look forward to continuing to be of service to the CBD Consultantcy Group BV, whenever you require labels.

“The product quality is outstanding. But the shipping experience could be improved. As you only ship to the EU via the Netherlands, we have to pay Dutch import sales tax. We cannot claim this back because we are not VAT registered in the Netherlands. So for larger volumes it would be great if you could ship directly to the customer's country.”

Vielen Dank für die letzte Nachbestellung gedruckter Etiketten, Ivonne, und dass Sie sich auch die Zeit genommen haben, diese Bewertung Ihrer Kundenerfahrung zu veröffentlichen. Wir sind uns dieses Problems bei einem der von uns eingesetzten Kurierunternehmen bewusst und werden darüber informiert, dass DPD Anfang 2022 ein Programm zur Eröffnung von Hubs in den EU-Ländern starten wird, in denen es derzeit nicht vertreten ist, das dieses Problem lösen wird, aber Wir verstehen, dass dies keine sofortige Lösung ist. Das andere Kurierunternehmen Parcel Force erledigt jedoch Sendungen in Deutschland und über diese können Sie auch die auf die Bestellung gezahlte Verbrauchsteuer zurückfordern. Wir freuen uns, der Feral GmbH weiterhin zu Diensten zu sein, wenn Sie Etiketten benötigen. Thank you for the latest repeat order of printed labels Ivonne and for also taking the time to post this review of your customer experience. We are aware of this issue with one of the courier companies that we use and are informed that early in 2022 DPD will commence a program of hub openings in those EU countries, in which they are not currently present, which will solve this problem, but we understand that this in not an immediate solution. However the other courier company Parcel Force does clear shipments in Germany and via this you can also reclaim the consumer tax paid on the order, We look forward to continuing to be of service to Feral GmbH, whenever you require labels.

“No account managers or order forms, there was lots of miscommunication when tracking or placing orders. When placing a large order, difficult to track its progress. When receiving order confirmations difficult to track which product I’m ordering as there is no name corresponding to order. When ordering circular labels, at least one on the roll was off centred and not evenly spaced, with no time to reorder or rectify issue. When placing orders, you should have ‘high volume of orders, your order will be at the end of a queue’ when you have high volumes rather than asking customers to pay express fees to jump the queue when you specify 3-5 day delivery after order is processed which can take a few days.”

We are sorry to learn of your seemingly, less than satisfactory experience, but cannot currently investigate and respond as this review has been paosted anonymously. Please contact us in order that we can look into this matter for you. We look forward to hearing further from you.

“The Labels are of good quality, but there does not seem to have any tutorials on how to print on them, mine are not within the circle”

Thank you for the repeat order of plain, gloss-clear, circular, Polyester labels, on A4 Dry Edge sheets Mario and for also posting this review of your customer experience. There is quite a lot of information on our website regarding label printing and the two template options (Adobe PDF & MS Word) are standard software products for which the manufacturers provide information, although the best way is to contact our customer care team who will be happy to provide an online tutorial and help correct the misalignment problem that you refer to.

“usually service is amazing but this time i was disappointed. I called up and sorted labels on the phone with a very helpful person.. i paid via paypal whilst on the phone and gave the person the ref for that.. i then didnt hear back so thought it was all going thru. i emailed asking why i hadnt had the proof and they said they hadnt had payment.. anyway the order then was moved thru and wasnt posted till 5 working days after the proof was approved so i am still waiting to recieve it which has delayed my work”

Thank you for the continued custom for your printed labels Julliete and please accept our apology that on this occassion something went wrong with our payment tracking from PayPal. We trust that you have not had problems since and look forward to continuing to be of service to Jullietes Kitchen, whenever you require product labels.

“I was delighted with them last time...but this order has not arrived yet...prob tomorrow.”

Thank you for the repeat order of plain, matt-white, paper labels on A4 Dry Edge sheets Tricia and for also taking the time to post this review of your customer experience. We look forward to continuing to be of service to East Brighton Bygones, whenever you require labels.

“Good product, although prices are up and down ridiculously; but dreadfully let down by their IT department. Flash Player is integral to using their excellent Label Designer, and even though everyone has known for months or years that it was on the way out, they still haven't replaced it. It means I will need to find a new supplier of labels.”

Thank you for the latest order of printed product labels Stephen and for posting this review of your customer experience. We apologise for the time taken to reinstate the self-design tools on our website, but we can confirm that the work continues, with many improvements included in the new version. We understand that this does not help when you need labels now and our customer care team will be happy to discuss ways in which we can support you in the interim.

“Bonjour, Satisfait du service et des produits. Cependant les taxes de douane ne sont pas possible à l'avenir. Nous allons réfléchir à changer de prestataire si les frais de douanes sont appliqués et qu'il n'y a pas de solution. Je vous laisse revenir vers moi pour échanger sur ce sujet, Cordialement MG”

Merci pour la dernière commande renouvelée d'étiquettes imprimées en polyester Maxence et d'avoir pris le temps de fournir ce compte rendu de votre expérience client. Nous partageons certainement votre déception concernant les droits prélevés par les douanes françaises et un membre de notre service client vous contactera pour en discuter. Thank you for the latest repeat order of Polyester printed labels Maxence and for taking the time to provide this account of your customer experience. We certainely share your dissapointment regarding the duty levied by the French customs and one of our customer care team will contact you to discuss this.

“Only three as not sure who's the error was. However, previous order perfect.”

Thank you for the latest repeat order Frank and for also providing this review of your customer experience and we apologise if we have not met your expectations on this occassion. However we hope to continue to be of service to the Pure Aromatherapy Shop Ltd, whenever you next require labels.

“Sample labels requested on Wednesday so as to test print as final stage of confirming order on behalf customer. Despatch confirmed Thursday. Not received Tuesday so phoned to check. Told not despatched til Friday evening & to call back next day. No offer to initiate resend. Called back Thursday to request resend. AALabels understands the significance of fast delivery on its website. It might benefit the Company to extend the ethos to samples for similar reasons. It will have been a couple of weeks by the time I get mine!”

Thank you for bringing this to our attention Martin and we can see that you placed your request via the website at 13:56 on Thursday 19.11.20 and the sample label materials were despatched to you via First-Class mail the next day Friday 20.11.20 and we are sorry that you still have not received them and will of course resend if the package does not arrive today. We do not send samples by the courier services that we use and rely on Royal Mail to deliver within their service guidelines, which in this case do not appear to have been met and we apologise. Please let us know if there is anything else that we can do and look forward to being of service to Stephen Walters & Sons Ltd.

“Although the printing was fine and I was happy with that. I was somewhat disappointed that a mistake was made on the costings especially as this was a repeat order and I gave a reference to the previous one.”

Please accept our apology regarding the pricing Alan, our website development had been uploading new modules and one had caused unforeseen disruption with a pricing file, which was rectified immediately, but unfortunately it manifested on your re-order. Thank you for the latest order and for posting this review regarding product quality and your customer experience. We look forward to continuing to be of service whenever you require labels.

“Standard service great. But charging the full prices for bespoke labels for tooling and then offering the tool you have purchased online to others is near as dammit theft, and unheard of in the label industry. I have since used flexi lables wor 8 new dyes as they keep them just for myself to order.”

Thank you for the latest order of plain, matt-white labels on A4 Dry Edge sheets Hani and for posting this review of your customer experience. Our set-up charge for new label shapes and sizes, covers costs only and if you wanted the new label format to remain for your use only, then this is something that can be accomodated. Our customer care team will contact you to discuss this with you and in the meantime we look forward to continuing to be of service, by supplying standard products, whenever you require labels.

“I’m sure they’re great when I get them to print but the website has no fine adjustments for print yourself as Avery does on their website. Having huge problems printing them on the labels in the right place.”

Thank you for the first order of plain, semi-gloss white labels on A4 Dry Edge sheets Michael and we are dissappointed to learn of the problems that you are encountering with your print template. If you have still not resolved this, then please contact our customer care team who will be able to assist in the set-up. We look forward to continuing to be of service whenever you require labels.

“Very happy with the labels, speed of delivery etc but please review your courier costs to Northern Ireland! £20 to get a box of paper here seems a little exorbitant compared with others... thanks.”

Thank you for the first order of Integrated Label forms Allen and for posting this review of your customer experience. We also thank you for bring the courier delivery charge to our attention, which we are investigating as it is certainely not our intention to ask our customers to pay a premium by comparison to other courier companies charges. We look forward to continuing to be of service to Flowerbox whenever you require labels.

“Order placed over phone. No invoice received!”

Thank you for the recent order of matt-white paper labels on A4 Dry Ede sheets Colin and for providing this feedback, but as you now know the invoice was emailed to your email address provided on the same day that the order was placed and labels despatched at 14:31:52. However following the call from our customer care team today we have provided you with a copy. We are sorry that this misunderstanding has caused obvious annoyance and we hope that the issue is now resolved and look forward to continuing to be of service again, whenever you require labels.

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AA Labels is rated 4.7 based on 1,443 reviews