AA Labels Reviews

Name: AA Labels
Address: AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU, Peterborough
Rating: 4.71

4.7 Rating 1,739 Reviews

92 %

of reviewers recommend AA Labels

4.7

Based on 1,739 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About AA Labels:

AA Labels is a family owned business that specialises in designing, producing and printing labels, so for us the business is all about labels. We have become a market leader in labelling solutions and our labels are an integral part of products and systems used in every major market and industry sector.

Visit Website

Phone:

01733 808062

Email:

customercare@aalabels.com

Location:

AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU
Peterborough
PE2 7BU

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AA Labels 5 star review on 27th November 2025

David A

Rod J

AA Labels 5 star review on 11th April 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good paper, but late delivery”

Helpful Report

Posted 3 years ago

Thank you for bringing this matter to our attention. I would like to inform you that your order was delayed due to the high volume of next-day orders. Please accept our apologies for any inconvenience and we hope your next experience with AA labels will be better.

Posted 3 years ago

“AA are efficient and professional”

Helpful Report

Posted 3 years ago

Good Morning. Thank you for placing an order on sheets with Matt White Polyethylene Permanent Adhesive labels on A4 Dry Edge Sheets and for also taking the time to post this review of your customer experience. You have given us a 3-star rating, We would be grateful if you could advise us where you feel we could have done better as the review rating is negative.

Posted 3 years ago

“Experience wasn't great. I was looking for some metallic finish labels with a matching wax ribbon. I found the labels easily enough, although the search facility on the site isn't as good or consistent as it could be. I couldn't find the wax ribbon anywere. Posted a question on the chat which promised a fast response. No response after an hour. I found the wax ribbon elsewhere, so ordered that from the other supplier and the labels rolls from AA Labels, all for next day delivery. The order was placed with more than 2 hours to go before the order cutoff time, and I paid £6.50 for Next Day delivery. Wax rolls arrived next day from the other supplier, but no labels from AA. Checked the site, found a reply had been posted to my question that morning (about 18 hours after my original request). When I tried to look at the reply, the web page refeshed and the reply was discarded because the chat was too old. The labels actually _shipped_ later that day, and arrived the following day. No refund given for shipping, although they knew they shipped a day late. The labels themselves are great, but the ordering process and web site could be significantly improved. I'll use them again, but only if I can't find the labels elsewhere, and won't bother paying for faster delivery.”

Helpful Report

Posted 3 years ago

Thank you for this frank, but fair review of your customer experience Roger, for which we apologise. We do not provide thermal-printer consumables, other than label rolls and we are at a loss to understand how members of our customer care missed the live-chat, particularly as we can find no record of it in the system logs. We have investigated and understand why your labels were not shipped the same-day, as they should have been and we have no intention of retaining the delivey charge for next-day delivery when we did not provide this service. Please speak with a member of our customer care tea when convenient for you. We fulfill hundreds of orders a day and generally our review rating ar higher than the industry average and hope to demonstrate this when you next need to torder labels. We are also constantly reviewing the website and customer journey to improve teh experience and will certainely take your comments into consideration. Thank you for this first order and we look forward to the opportunity of changing your opnion of us with the delivery of the next one.

Posted 3 years ago

“First class products”

Helpful Report

Posted 3 years ago

Thank you for the latest order of printed labels Ilyas and for also taking the time to post this review of your customer experience. We look forward to continuing to be of service, whenever you require labels.

Posted 3 years ago

“Good morning, value for money I think nothing comes close to you ! the second time I work with you for a big order for the second time the same communication problem occurs , terrible communication problem which means wasting time and of course at some point the "tones rise" .Turns out the tech department was right about the problems with the mockups they gave you to work on...... I received the labels correctly and without any problems...... I hope next time we go even faster”

Helpful Report

Posted 3 years ago

Merci pour vos commandes d'étiquettes imprimées Stephanos et pour avoir également publié cet avis sur votre expérience client. Nous nous excusons pour les difficultés de communication et espérons les résoudre rapidement. En attendant, nous sommes impatients de continuer à être au service de SASU L'huile D'olive Tagaris, chaque fois que vous avez besoin d'étiquettes. Thank you for your printed label orders Stephanos and for also publishing this review of your customer experience. We apologise for the communication difficulties and hope to resolve these soon. In the meantime, we look forward to continuing to be of service to SASU L'huile D'olive Tagaris, whenever you require labels.

Posted 3 years ago

“I’m glad someone from Aa labels phoned me: I couldn’t find the labels I had ordered previously on the website and they, of course, managed to complete my order. It would have been better had I been able to do this by myself but I have had similar issues before. Fingers crossed next time… I have returned to this company because the labels are great.”

Helpful Report

Posted 3 years ago

Dear Sue. I am sorry to hear that you were having some difficulties re-ordering your labels through the website. I have now checked your account and you should have no problems clicking on the re-order button next time, however, the Customer Care Team shall be more than happy to help if required. Thank you for your order. Laura

Posted 3 years ago

“Repeat orders shouldn't have to jump through as many hoops as the initial ordering process creates. Once the order is in place, it should be easy to repeat. Also the colour isn't consistent - even with all the checks that are put in place.”

Helpful Report

Posted 3 years ago

Dear Susannah, Thank you for your repeat custom over the last several years. We do have the re-order function on our website once you have logged into your account. This allows you to add a repeat order to the basket with a couple of clicks of a button. The soft-proof approval is an automated process and is in place to make sure that the correct artwork will be printed at the final stage for you. Please note that we are unable to guarantee colour matching on standard sheet printing as several variables affect the shade in colours. There are options for you to consider to be able to achieve better consistency in colour such as superior print or moving your labels onto rolls. Please do not hesitate to contact the team if you would like to discuss and explore these options further. Thank you for sharing your review. Laura.

Posted 3 years ago

“Your products are quite good and delivery is quick but they are too expensive compared to some clients selling the same stuff.”

Helpful Report

Posted 3 years ago

Hello Theodore. Firstly, thank you for your first recent order placements with AA Labels. We do pride ourselves on the quality of the products we offer and over 90% of our A4 label sheets benefit from having a dry edge. Please do consider this beneficial feature when comparing the product and prices to our competitors. Thank you. Laura.

Posted 3 years ago

“Customer Service Not As Good As It Has Been”

Helpful Report

Posted 3 years ago

Dear Kevin, I am disappointed to learn that you have not received the high level of customer service that you have previously. We shall be in contact with you soon so we can discuss your comments with you in more detail. Thank you. Laura.

Posted 3 years ago

“On an average one only”

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Posted 3 years ago

Good Afternoon. Thank you for taking the time to leave a review. I am unable to find an order reference number or any correspondence we have had with you. If you would like to contact our Customer Care Team to share your feedback in further detail we would appreciate this. This would help us improve our ability to provide the best service possible. Thank you. Laura.

Posted 3 years ago

“After my order was placed, the stock material I requested was not available, I was then asked to choose a new material or wait indefinatly. In addition to this it was not communicated there would be additional costs, I was sent an additional invoice 3 days later.”

Helpful Report

Posted 3 years ago

Hello James. I do apologise for any inconvenience caused. I have looked at your records and can confirm that our Customer Care Team contacted you by email on 09.03 to advise that your chosen material was not currently available. At the same time, we had stated that there will be a slight difference in the cost. Later in the same day, at 4.43 pm you replied agreeing to a material change. The pro-forma invoice was sent to you the following day at 10.28 am. On receipt of payment, the order was proceeded at 1.12 pm. I am sorry for any misunderstanding. A member of the team shall be in touch to discuss. Thank you. Laura.

Posted 3 years ago

“Customer service was good but actual labels were a bit small and the writing was also small”

Helpful Report

Posted 4 years ago

Hello Cherine. Thank you for your recent order. I am sorry to hear that your printed labels with the information you had provided were not completely what you had hoped for. I can see that our team had shared the label template with you beforehand and had advised on the text size before sending you a soft proof. It is a good idea to cut out a paper template and try on your product to make sure that you are happy with the size. We shall be more than happy to help advise on a larger label size if you wish to place an order in the future. Thank you. Laura.

Posted 4 years ago

“While the labels are quite satisfactory, customer service failed to give a satisfactory answer to the question of printing labels. I was directed to the website, then templates. It is easy enough to download the appropriate template but impossible to type on it”

Helpful Report

Posted 4 years ago

Thank you for the first order of plain, matt-white, paper labels, on A4 Dry Edge sheets, with a peelable adhesive John and we are sorry to learn of the difficulty you experienced working with the template. The Adobe PDF usually requires the correct software to be fully functional and the MS Word templates, have limitations, which is why we also offer the freedom to use our Label Design software on the website. With which you can create your labels, use our online image assets and also upload your files. When completed save it to your account and download it for home printing. If you need guidance on the use of this tool, please do not hesitate to contact the customer care team who will be happy to discuss your label design.

Posted 4 years ago

“Product is excellent quality, but customwr service is a lot to be desired. Not very helpful when their system is at fault. No root to escalation either. Make sure you check your basket wording and quantities before paying.”

Helpful Report

Posted 4 years ago

Thank you for the latest order of printed labels on rolls Inderjit and we apologise that it was not clear that the quantity of labels per roll is determined by the manufacturing process with the free, cost-effective option selected and there is a small charge if you want to change this and specify different quantities of label per roll. We are pleased that you are happy with the labels produced and look forward to continuing to be of service to MARS Wrigley Confectionery UK Ltd, whenever you require labels.

Posted 4 years ago

“I haven't received the samples”

Helpful Report

Posted 4 years ago

Thank you for letting us know William and we confirm that the website sample order placed on Sunday 19.12.21 was despatched via Royal Mail the following day, Monday 20.12.21 at 10:56:09 If you still have not received the label material samples ordered, then please contact our customer care team who will be able to resend to you.

Posted 4 years ago

“Good customer service. Terrible website. Lack filter options, better menu where I can find my way to the product. Now I select one type of product and its endless scrolling to find it. Easy re-order not clear and obvious. Too much information I have no need for. Pages seem cluttered with information. And lacking payment options by credit card without using the phone. All in all, happy with the service, and quality. Dissatisfied with the website (almost to the point where I do not want to use it, and thus choose to go through customer service creating extra work and effort)”

Helpful Report

Posted 4 years ago

Thank you for the latest repeat order of printed labels and we are sorry to learn of the difficulties that you experience with our website. We are always actively working to improve teh customer experience and would welcome any specific feedback that you might be able to provide. In the interim we will continue to provide whatever assistance is required from the customer care team to place and process your orders and we look forward to continuing to be of service to the CBD Consultantcy Group BV, whenever you require labels.

Posted 4 years ago

“The product quality is outstanding. But the shipping experience could be improved. As you only ship to the EU via the Netherlands, we have to pay Dutch import sales tax. We cannot claim this back because we are not VAT registered in the Netherlands. So for larger volumes it would be great if you could ship directly to the customer's country.”

Helpful Report

Posted 4 years ago

Vielen Dank für die letzte Nachbestellung gedruckter Etiketten, Ivonne, und dass Sie sich auch die Zeit genommen haben, diese Bewertung Ihrer Kundenerfahrung zu veröffentlichen. Wir sind uns dieses Problems bei einem der von uns eingesetzten Kurierunternehmen bewusst und werden darüber informiert, dass DPD Anfang 2022 ein Programm zur Eröffnung von Hubs in den EU-Ländern starten wird, in denen es derzeit nicht vertreten ist, das dieses Problem lösen wird, aber Wir verstehen, dass dies keine sofortige Lösung ist. Das andere Kurierunternehmen Parcel Force erledigt jedoch Sendungen in Deutschland und über diese können Sie auch die auf die Bestellung gezahlte Verbrauchsteuer zurückfordern. Wir freuen uns, der Feral GmbH weiterhin zu Diensten zu sein, wenn Sie Etiketten benötigen. Thank you for the latest repeat order of printed labels Ivonne and for also taking the time to post this review of your customer experience. We are aware of this issue with one of the courier companies that we use and are informed that early in 2022 DPD will commence a program of hub openings in those EU countries, in which they are not currently present, which will solve this problem, but we understand that this in not an immediate solution. However the other courier company Parcel Force does clear shipments in Germany and via this you can also reclaim the consumer tax paid on the order, We look forward to continuing to be of service to Feral GmbH, whenever you require labels.

Posted 4 years ago

“No account managers or order forms, there was lots of miscommunication when tracking or placing orders. When placing a large order, difficult to track its progress. When receiving order confirmations difficult to track which product I’m ordering as there is no name corresponding to order. When ordering circular labels, at least one on the roll was off centred and not evenly spaced, with no time to reorder or rectify issue. When placing orders, you should have ‘high volume of orders, your order will be at the end of a queue’ when you have high volumes rather than asking customers to pay express fees to jump the queue when you specify 3-5 day delivery after order is processed which can take a few days.”

Helpful Report

Posted 4 years ago

We are sorry to learn of your seemingly, less than satisfactory experience, but cannot currently investigate and respond as this review has been paosted anonymously. Please contact us in order that we can look into this matter for you. We look forward to hearing further from you.

Posted 4 years ago

“The Labels are of good quality, but there does not seem to have any tutorials on how to print on them, mine are not within the circle”

Helpful Report

Posted 4 years ago

Thank you for the repeat order of plain, gloss-clear, circular, Polyester labels, on A4 Dry Edge sheets Mario and for also posting this review of your customer experience. There is quite a lot of information on our website regarding label printing and the two template options (Adobe PDF & MS Word) are standard software products for which the manufacturers provide information, although the best way is to contact our customer care team who will be happy to provide an online tutorial and help correct the misalignment problem that you refer to.

Posted 4 years ago

“usually service is amazing but this time i was disappointed. I called up and sorted labels on the phone with a very helpful person.. i paid via paypal whilst on the phone and gave the person the ref for that.. i then didnt hear back so thought it was all going thru. i emailed asking why i hadnt had the proof and they said they hadnt had payment.. anyway the order then was moved thru and wasnt posted till 5 working days after the proof was approved so i am still waiting to recieve it which has delayed my work”

Helpful Report

Posted 4 years ago

Thank you for the continued custom for your printed labels Julliete and please accept our apology that on this occassion something went wrong with our payment tracking from PayPal. We trust that you have not had problems since and look forward to continuing to be of service to Jullietes Kitchen, whenever you require product labels.

Posted 4 years ago

AA Labels is rated 4.7 based on 1,739 reviews