No account managers or order forms, there was lots of miscommunication when tracking or placing orders. When placing a large order, difficult to track its progress. When receiving order confirmations difficult to track which product I’m ordering as there is no name corresponding to order. When ordering circular labels, at least one on the roll was off centred and not evenly spaced, with no time to reorder or rectify issue. When placing orders, you should have ‘high volume of orders, your order will be at the end of a queue’ when you have high volumes rather than asking customers to pay express fees to jump the queue when you specify 3-5 day delivery after order is processed which can take a few days.