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A.Owen Motor Group Reviews

3.8 Rating 128 Reviews

85 %

of reviewers recommend A.Owen Motor Group

Company Reviews

3.8

Based on 128 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About A.Owen Motor Group:

A.Owen Motor Group are a specialist used car dealer based in Berkshire. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At A.Owen Motor Group, we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought Peugeot partner Tepee end of may nearly 3 months since l bought car every week l have issues with car takes to garage and l have contacted owenmotor they say you got warranty and contact warranty they declined l payed nearly 2000 pound and called Owen motor many times e mail us l did they not care .. l not recommend Owen motor ....”

Posted 1 year ago

“Would not recommend. Test drive car on Sunday, rang back about putting deposit down. Sent email and got no reply, followed up with another email. Had a reply. Emailed back at 09:23 asking about payment options, no reply, rang garage several times throughout the day and no answer. Finally spoke to the garage later that day and told that vehicle sold first this morning. Then spoke to someone else and said vehicle sold 30 Mins ago. Would strongly avoid this garage and not hand any money over! Complete waste of time!!”

Posted 1 year ago

Good Afternoon, It is extremely disappointing to read that the failures you faced. The issues you have mentioned could have been avoided had you received clear communications and I would like to offer my sincerest apologies that you did not receive this. I will ensure your comments are fed back to our management as we continue to develop the choice, value and service we offer at A.Owen Motor. Kind Regards Nikki

Posted 1 year ago

“Joke of a place- DO NOT BUY A CAR HERE.”

Posted 2 years ago

Hello, thank you for your comments. I'm so sorry to hear that you had such a poor experience.A.Owen Motor strive to ensure we provide our customers the best possible service. Should you require any further assistance, please feel free to contact our customer care team on 01635 726540. Thanks again, Rachael

Posted 1 year ago

“I bought a car from here e months ago and the car is now making nosies and looks like I’ll be having to pay for a big job.”

Posted 2 years ago

Thank you for taking the time to leave a review, I am very sorry to hear about the problems you have faced with your new vehicle from us. I would like to apologise for this and any inconvenience this may have caused you at all. I am delighted to learn that your vehicle has been fixed by us and you are pleased with the vehicle, should you need any assistance in rectifying any outstanding problems in the future please feel free to contact us on 01635 726540. Many thanks, Nikki

Posted 1 year ago

“Please, please never buy a car from these people. Got an X3 that was supposed to have a fresh service and MOT. We bought a complete lemon. I think their MOT stations must be taking a back-hander as it shouldn't have passed. Had it checked over by a mechanic who was unimpressed. The car had problems the minute we left. Now, a month later I am still fighting to get my money back. They offered a full refund or a swap but when it came to taking them up on their offer they revoked it saying they shouldn't have offered that !. They are very clever in dragging issues out to over the 30 day, easier to return period. They never answer their phones or emails and become very evasive. Alex is the guy at their customer service end who is blatantly used to dealing with complaints as you always get an automated robot response. My advice is stay clear. They seem to have stock that has lots of damage and on investigating, some cars still had outstanding finance so be very cautious if you do decide to buy from them. I am taking legal action irrespective of cost and have filed a section 75 with my credit card in the hope to get my money back that way. They musy have paid people to write anything other than a 1 star review. I never lose my cool but with these guys its hard not too. When the safety of my family is in jeapardy driving what can only be described as an unfit vehicle i cant help but take it personally. My suggestion is pay for a background check of the car and an independent assessment prior to purchase. I know we are sometimes forced to buy a car newer car with higher mileage but with this garage, there's just something that doesn't feel right. If you have that gut feeling when you are there, follow your instincts and walk away. Tell me how many cars you see that are clean and unmarked or without 1 million miles on the clock. They target these types of car and the type of buyer that can't afford anything else. Don't fall into the same trap as I have. Take your time and walk away if something doesn't feel right. Your instincts are there for a reason so don't ignore them.”

Posted 2 years ago

Good Morning, I would like to offer my sincerest apologies that your experience with A.Owen Motor has been been a negative experience. Based on the information provided in your review I have been unable to locate any order details, we would therefore be grateful if you could contact our customer care team on 01635 726540 who would be able to investigate any issues you have faced and provide a resolution where necessary. Kind Regards Hollie

Posted 1 year ago

“I bought a car from this company a Ford kuga For my 8 month pregnant partner the car broke down on the motorway 2 days later with 11 faults no fuel filter attached fumes pouring into the car and they have done nothing about it”

Posted 2 years ago

“A Owen Motor Group are a shocking outfit. Refuse full refund for faulty car Lied about car spec on autotrader Appalling customer service Not trustworthy Can only contact the manager via email, salesman won't help with issues Taking them to court”

Posted 2 years ago

“Came to test drive 2 Minis - we'd have bought one of them... Was told only allowed to test 1. We left. What an idiotic rule.”

Posted 2 years ago

“One month ago I bought a car from this company. Noticed a chip in windscreen & thought I'd get that sorted quickly enough. One of the chaps at work noticed one tyre abit low so put air in it & thought nothing of it. Less than a month later couldn't open my boot, the button to open boot was missing. Called A Owen who told me to call warranty company, its not covered. £200 to replace. Tried to sort chip in windscreen being told I need a new windscreen. The car was supposed to be serviced & MOT but I really don't think it was. Definately get things checked before taking delivery of car”

Posted 2 years ago

“Do not buy from here. Bought a car with a fault that we noticed as soon as we got the car. Tried to let them know and no one returned calls or emails. Eventually got told we had to deal with the warranty company who are not helpful at all. I personally feel we should have been refunded immediately but they are not interested.”

Posted 2 years ago

“sorry i ever heard of A .Owen Motor Group, I was sold a pig in a poke. Paid 600Pounds to have it delivered, instead some foreign guy drove the car and put 400 miles on the clock. The person who does their mots must use a white stick because he didnt see the loose bushes on the front suspension. Sorry i bought the car from them,try phoning them, best of luck if you get through. Really sorry i ever heard of this company. Also no recent service history so had to pay 230 pounds for a service, .not a happy bunny. stay well clear of these guys.”

Posted 2 years ago

“Very rude, not willing to help at all.”

Posted 2 years ago

“poor service , plz do not buy with this company”

Posted 3 years ago

“Absolutely useless at answering the phone, short emails, seems like nobody here is interested in contacting a potential lead and dealing with an enquiry in a professional manner.”

Posted 3 years ago

“You had me drive 3hours to look at a car that wasnt even there even though I phoned before leaving to confirm the car was still there and available”

Posted 3 years ago

“Terrible customer service and they lie to get you to pay the deposit. We test drove a car, but there seemed to be a few problems which weren't found by them....we had to tell them. We were told the problems would be fixed, so we paid a deposit and we were told that the deposit would be refunded if we weren't happy and that it would be ready in a few days We waited for a phone call, and we waited and waited, tried to call several times, and we waited. In the meantime we found out that the car was not as the garage described, some spec was missing. We tried to call the garage again to check on these but still couldn't get through. It was 3 weeks later and still no car. So we looked and bought a better one from elsewhere as we needed a car quickly. Eventually the garage rang back, no apology and we told him that as it wasn't as advertised we didn't want it, it had taken so long and we weren't happy . He said he would look into a refund.....we're still waiting and have tried to call but never any answer. Do not buy from A Owen M G, they are THE8 reason second hand car sales have a bad name.”

Posted 3 years ago

“**Worst customer service I have ever received. ** I never write reviews but felt that this was necessary. 1.) Agreed to buy a car from them on the basis it had an MOT & service as I didn't want any problems with the car. They completed the MOT and gave no advisories, despite finding out afterwards that the front two tyres were bald. The car also stunk of fumes when I drove and there was a noticeable oil leak. 2.) They never contacted me back and were hard to reach when I tried to call them multiple times, sometimes I had to use a different number for someone to pick up! They had no sympathy either. 3.) They took over a week and a half to order new tyres even though they replaced them with scuffed up used tyres. They also claimed that they had fixed the oil leak to which I drove home and found out it was still there! My car had already been with them for nearly 2 weeks at this point. 4.) They said they needed to order a couple of parts which would take 2-3 days to arrive and then fix the problem. Over 2 weeks later I had no update again, and unsurprisingly nothing had been done to the car. After voicing my concerns multiple times they called me back to tell me they had fixed the leak. Once again I drove the car back and it was still leaking!!!! 5.) Clearly they didn't care about fixing the car as I had already paid for it in their eyes. I ended up paying myself to get it checked over and fixed at a garage which cost me £250. The garage had told me that whoever had been looking at it last had just squirted sealant everywhere to try and stop the leak rather than changing the parts that were required (a total mess was the words used to describe it!). Overall my car had been back at A. Owen Motor group for 4/5 weeks and the whole issue had been going on for over 2months yet the garage fixed the car in a couple of days. I have a lot of patience but there were only so many chances I could give them so I hope nobody has the same experience as me!”

Posted 3 years ago

“Very very unhappy still waiting for my V5C form was told it was sent to my home on the 21/8/2020 it’s now been 6days no one calls to up date me iv sent over 40emails 30texts messages and called them so many times to be told it’s been sent bear in mind I bought my Q7 on the 28/7/2020!!!!!!!!!!!!!!? Very poor customer service.”

Posted 3 years ago

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A.Owen Motor Group is rated 3.8 based on 128 reviews