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A.Owen Motor Group Reviews

3.8 Rating 122 Reviews

84 %

of reviewers recommend A.Owen Motor Group

Company Reviews

3.8

Based on 122 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About A.Owen Motor Group:

A.Owen Motor Group are a specialist used car dealer based in Berkshire. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At A.Owen Motor Group, we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful Dealer. AVOID. Purchased a Vauxhall Antara 4x4 at the end of Sept23. Test drove the vehicle, all good except from a whining noise from below. The dealer said its probably a wheel bearing, they'll sort and get back to me, which they did. I drove the vehicle and it sounded fine so deal done. Took the vehicle for its MOT in Jan24, it passed but with the stand out advisory, the propshaft has been removed! Shocked to say the least as I thought I was purchasing a 4x4. I got straight onto AOwen as advised by the MOT examiner and they said I had to contact their "Customer Care" team. They denied all knowledge, implying I was lying. They finally accepted there was an issue when told Trading Standards will be contacted. The car was checked by an AOwen mechanic, (who unplugged my dash cam for some reason). They said they would get the parts needed and get back to me. They didn't. I emailed their "Customer Care" team again and was told to contact the mechanic, no other details given. Great "Customer Care". The Antara will be sold. All details of this transaction, emails from AOwen, original vehicle description upon sale, original vehicle spec from Vauxhall have been given to Trading Standards. Its in their hands now. Avoid AOwen if you need a used car at all costs.”

Posted 3 months ago

We are deeply disappointed to hear about your experience with us. However, it's important to address the inaccuracies in your review. Firstly, upon purchasing the Vauxhall Antara 4x4, you were made aware of the potential issue with the whining noise, which we promptly addressed to your satisfaction. Regarding the propshaft advisory during the MOT, we were surprised by this information as the vehicle was sold to you as a 4x4, with no indication of any alterations made to its specifications. Nevertheless, we take such matters seriously and initiated a thorough investigation upon your report. Our "Customer Care" team always strives to assist customers promptly and professionally. Any miscommunication or inconvenience experienced during your interaction with them was unintended. We apologize if you felt otherwise. As for the mechanic's actions with your dash cam, we assure you that it was not done with any ill intentions. Our team is trained to prioritize the safety and integrity of vehicles during inspections, and any necessary actions are taken accordingly. We understand your frustration, and we regret any inconvenience caused. Rest assured, we have cooperated fully with Trading Standards and provided all relevant information to facilitate their investigation. We take pride in our commitment to customer satisfaction and transparency. While we cannot change the past, we remain dedicated to rectifying any issues within our control. We hope you reconsider your stance and give us the opportunity to restore your faith in our services in the future.

Posted 1 month ago

“Zero if I could. DO NOT BUY their cars. 45 minsures and 6 grand later I had broken down. Took it to a garage I trusted to be told: they had jump started the battery to get it going and the battery is too weak to run properly and is no longer taking charge from engine needed a whole new one but at least they unlike A. Owen wired it up properly. Tyre has puncture there is an oil leak. The front sensor isn't working which set of the automatic braking system as I was driving down the A34. The MOT they performed "missed" 3 other advisories and they did the bare minimum they could on the service to allow it to run for the test drive. Rang to ask them to take car back and was told they held no responsnilitt for the car. Informed them I would be going to trading standards and was told "do what you want I don't give a shit". If you buy from here do not get there warranty it means bugger all to them and take it straigh to a garage you trust so they can do the actual work needed to allow your new car to run safely.”

Posted 3 months ago

We are sorry to hear about your experience, but we would like to address the points you raised in your review. Firstly, regarding the breakdown, it's unfortunate that you encountered issues shortly after purchasing the car. However, we must clarify that our vehicles undergo thorough inspections before being sold, and any pre-existing issues are typically addressed. The battery issue you mentioned seems to have arisen from improper maintenance or usage after the purchase, as our records show the battery was functioning properly at the time of sale. Additionally, if there was a punctured tire and an oil leak, these issues could have occurred after the vehicle left our premises, as they were not reported during the sale. As for the front sensor and automatic braking system, our vehicles are inspected to ensure all safety features are operational before being sold. Any malfunction that occurred post-purchase may have been caused by external factors or improper handling. Regarding the MOT advisories, we adhere to strict regulations and conduct thorough MOT tests to identify any issues with the vehicle. However, it's possible that some advisories may have been overlooked due to their nature or their recent development. Regarding your warranty concerns, our warranty policies are designed to provide coverage for certain issues within a specified timeframe. However, it's important to note that warranties do not cover every possible scenario, especially if the issues are a result of external factors or lack of proper maintenance. Regarding your interaction with our staff, we take customer service seriously, and we apologize if you felt your concerns were not adequately addressed. We will review our staff training procedures to ensure all interactions are handled professionally and courteously.

Posted 1 month ago

“Worst ever... if it wasn't for the Finance company they would have never fixed my car, which broke after 4 months. Warranty provided by A Owen was 6 months, yet when I went to them with the problem they asked me a detailed Warranty doc, which never was provided. After I brought this into their attention they stopped communicating with me.... I had called Finance company and said I wasn't going to pay a penny because the car is broken.. they had taken ovet from here...”

Posted 4 months ago

We are sorry to hear about your experience, but it seems there may have been some misunderstanding. Firstly, we'd like to clarify that our warranty policy is clearly outlined in the contract provided upon purchase, and it's the customer's responsibility to retain and refer to it as needed. If you were unable to produce the detailed warranty document, unfortunately, we cannot be held accountable for that. Regarding communication, we pride ourselves on excellent customer service, and it's certainly not our practice to cease communication abruptly. However, if there was a breakdown in communication, we apologize for any inconvenience caused. As for the repair process facilitated by the finance company, while we're glad they were able to assist you, it's important to note that we rely on third-party providers for such services. We trust their expertise in handling warranty claims and repairs effectively. Ultimately, we strive to provide quality products and services to all our customers. We regret that your experience fell short of your expectations, and we appreciate your feedback as it helps us improve our processes moving forward.

Posted 1 month ago

“They say open till 7pm on Web site, made appointment got there, closed at 6pm, went next day, saw vehicle, left holding deposit as said would be ready in 7days after all works and mot was done, 12 day's later, car was in worse condition than before and said I would have to pay extra on top of purchase price for any other work required, Then refused to return holding deposit. Millions of Garages, Don,t you this RIPOFF one.”

Posted 4 months ago

We are sorry to hear about your experience, however, we would like to address some inaccuracies in your review. Firstly, our website clearly states our operating hours, and any discrepancy in timing must have been due to a misunderstanding on your part. Regarding the condition of the vehicle, we ensure that all necessary works and MOTs are completed before delivery. Any additional issues that arose after the purchase could have been due to factors beyond our control, such as how the vehicle was driven or maintained after leaving our premises. Furthermore, any extra work required would naturally come with an additional cost, as outlined in our policies. As for your deposit, it is non-refundable according to the terms agreed upon when it was placed. We regret any inconvenience this may have caused you, but we stand by our procedures and policies. We take pride in providing quality service to our customers and strive to rectify any issues that may arise. However, it is important for customers to thoroughly understand our terms and conditions before making any commitments. We appreciate your feedback and will use it to improve our communication and customer service processes in the future.

Posted 1 month ago

“Drove an hour to see a car they had for sale only to take it out for a test drive to break down in the middle of the road. The guy was very rude and unapologetic. Avoid at all cost.”

Posted 4 months ago

We apologize for any inconvenience you experienced during your visit. However, we must clarify a few points. Firstly, our vehicles undergo rigorous inspections before being listed for sale, and any issues encountered during test drives are uncommon. Secondly, our staff is trained to handle such situations professionally, and any perceived rudeness was likely a result of the frustration caused by the unexpected breakdown. We encourage customers to inspect vehicles thoroughly before purchase to avoid any potential issues. We regret that your experience did not meet your expectations, but we assure you that customer satisfaction is our top priority.

Posted 1 month ago

“bought my sons first car here . took back next day as probs with engine told to go away 3 times !! finally got a refund after returning on numbers of occasions and being told to get my own mechanic to check it over then not believing what i got and got their own to do ! held car for a week after me keeping on finally got my money back . delivered at start with no fuel and bald tyre which i replaced and didn’t get money back plus took back with full tank of fuel again didn’t get money back . now it’s back being sold a week later at higher price . avoid at all costs !!!”

Posted 5 months ago

We appreciate your feedback, but we disagree with several points you've raised. Firstly, we allowed you to return the car multiple times as a courtesy, despite our policy clearly stating no refunds. The engine issue you mentioned was thoroughly inspected by our mechanic, and it was found to be in good condition. As for the fuel and tire, our records indicate that the car was delivered with a full tank and roadworthy tires. Any changes made after the purchase are the responsibility of the buyer. We value transparency and customer satisfaction, and we're sorry to hear about your experience. However, we stand by the quality of our vehicles and the fairness of our practices.

Posted 1 month ago

“Iv spent 4k cash on a car which should last and gearbox blew up after 1-2 month and now left to defend myself after they have had car sent back to them by me +100 quid for recovery and more they have had car 3 weeks and no updates so have to keep phoning as really poor service unfortunately!!!!!!! Be vigilant wish I read reviews before 🤦‍♂️”

Posted 5 months ago

“Brought my first car from here and in the same day decided I wanted to return it! The garage were absolutely useless! Can not stress enough how awful this garage is! The car had a faulty gear box and wasn’t fit for purpose and the garage is refusing to send back the £5000 I paid for the car! Honestly just avoid it’s not worth it in my opinion this place needs shitting down!”

Posted 6 months ago

“They delivered a vehicle to me not fit for purpose , would not reply to my calls or emails , eventually agreed to pay for 1/3 of the problem even though they gave me a three month warranty ! Never paid there 1/3 after about 10 emails I gave up . STEER CLEAR OF THESE RATBAGS !!!!!”

Posted 9 months ago

“Got a car from here and within a week or so faults were showing. The engine management light came on and when checking there were no error codes so I was able to remove the light but within days it came back on. The car started to sound rough and at times when going to pull away the clutch does not fully engage and the car shakes and makes a horrendous noise! There is also an oil pressure fault which shouldn’t be occurring as the car should’ve been filled up with oil when serviced! This error comes when braking, turning corners/bends and going around roundabouts. I have contacted the company via email as it’s always best to have a trail of communication as phone calls can be dismissed.. I was given a separate sales email and have emailed both email addresses twice now and no response!!!!!”

Posted 9 months ago

“Be very careful if you are considering buying a car from this group. Take the time to read the reviews posted by others, they are genuine and may save you a lot of trouble down the line. I bought a car from this garage. Just a short while after taking possession a major fault came up. Trying to return the car and gain a refund has been a complete nightmare, and when as a buyer, what you think are your rights, seem to be disregarded, where do you go other than into a complicated, lengthy and expensive dispute. Buying your son's first car should be a happy experience because its a big milestone, but when you have to go to great lengths to get a refund within 3 days of collecting a faulty, unsafe vehicle, this is madness. When you then receive an offer for the car to be bought back by the garage for £1000 less than you paid for it, less than a week earlier, what does that say about the credibility, authenticity and customer service of the A Owen Motor Group. If i could leave a no star review, I would!”

Posted 11 months ago

“If I could give a 0 Star review I would. Where do I start...My partner bought a car from these guys, was described as excellent condition with 2 keys. Was sold with 1 key and the conditon fair from excellent. Left the garage on collection, within 5 mins the one tyre was flat. Warning lights flashing the lot. Had the car later checked over to find out, it's basically unsafe to drive and everything is falling apart. Also went and had this HPI checked, to find it is a CAT S insurance write off!! Which none of this was mention at the point of sale or on any adverts. The garage, have been THE WORST, rude on the phone and no reply to emails. No refund was offered for the missing key and NO REFUND FOR THE CAR. We are in the process of taking them to court and have been speaking to Trading standards. PLEASE STAY CLEAR AWAY FROM THIS GARAGE!”

Posted 1 year ago

“Car full of faults”

Posted 1 year ago

“I purchased a Mazda 2 from this dealer which turned out to have major defects. The car was for my 18 year old son, when I took it to the Mazda dealer to put it through its annual MOT they explained that the car was unsafe to drive. Of course when I went back to A.Owens they were not interested. I would steer clear of this dealership, they are a disgrace!”

Posted 1 year ago

“AVOID this and imperial motors in Newbury, owned by the same cowboy. They sold us a car which we found out has major faults, no way it made it through an MOT. They have had it for 4 weeks we have been lied to, avoided, given the run around and don't trust as far as we can throw them. We found out the owner is very dodgy and has been involved with the law. The motoring ombudsman kicked them off the scheme. They need to be shut down.”

Posted 1 year ago

“A few days after buying our car the engine light came on. Local garage had to replace glow plus and ERG filter unit, total cost £1,000. A Owen would only pay £250 towards it. They obviously had not done a diagnostic test before selling or if they had they had ignored the issue. Definitely steer clear.”

Posted 1 year ago

“If I could give these rogues a minus score I would. They advertised a Fiat 500 Pop in Autotrader as being in excellent condition however when it went for an MOT 9 months later it failed on multiple serious points, some dangerous. I contacted A Owen by email without success; they only responded when I rang and directed me to MotorComplaint.com, an 'independent' resolutions company. Of course, they refused to pay for any repairs. Next stop - Motoring Ombudsman. If you are thinking of buying a car from A Owen dont - have a look at https://www.consumeractiongroup.co.uk where the man in the below article is linked to A Owen: https://www.dailymail.co.uk/news/article-8778829/Downfall-car-dealer-sold-death-traps-Chancer-forged-court-papers-refused-pay-refunds.html”

Posted 1 year ago

“We bought our car this year. Stay far away from this place. In short what is broken: A/C-Not repairable. we spent a lot of money at various mechanics, we refilled the gas several times - the gas is still running out, it is not known why. The car was hit hard from the rear. When is raining - The spare wheel in the trunk is submerged in water. The tires are punctured.At the time of sale, they were inflated above the norm so that the sensors would not activate. The heating vents only worked on the left side. Cool outside air was blowing to the right. Of course, we did everything we mentioned on our own, because the warranty basically covers only the engine and gearbox. When I called garages from the list of warranty they told me that they would not repair my car because they specialize in other brands.I found only one from this list but they only fill up gas in my A/C ,but after 2 days gas was disappeared. We paid for this service because A/C is not covered by warranty. I do not recommend this place if you want to buy a used car.”

Posted 1 year ago

“Bought a car from them August 2021 as I was pregnant and needed a bigger car, they delivered the car and took my old car (part exchange) took it straight out for a drive and within minutes the engine warning light came on, over the next 4 months I had nothing but trouble, they said they would pay for repairs, took it to the garage and they car cut out on a busy round about as a lorry was coming towards me, when I spoke to them they guy laughed on the phone, anyway the repairs didn’t work and the lights came back on, cleaning the filter wasn’t enough it needed a new DPF filter, also turbos had gone, they said they would pay, then they wouldn’t, had to use my finance company to help get it sorted, eventually my finance company paid for the repairs and said they would take legal action over A Owen group, the customer service was awful, if your lucky enough for them to answer the phone they are very rude, came up with a pretend email address, they sell dangerous cars, Please please avoid, I lost out on wages as I needed a car to work, as well as been pregnant, they stress of it all was unbelievable, oh and they said it came with 12 MOT (it did not) also didn’t have service history like they said, I have read similar reviews, they turn the lights of themselves and put innocent life’s at risk, AVOID”

Posted 1 year ago

“Car advertised Excellent condition with new MOT. My daughter was told she could collect the car. Travelled from Fareham to Newbury to find the car had a cracked windscreen, broken wing mirror, plastic panel above windscreen shattered amongst other things. Was told car would have to be taken to body shop and not guaranteed to pass MOT. Waste of time and fuel.”

Posted 1 year ago

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A.Owen Motor Group is rated 3.8 based on 122 reviews