A.Owen Motor Group Reviews

Name: A.Owen Motor Group
Address: FARADAY ROADNEWBURYBERKSHIRERG14 2AD, BERKSHIRE
Rating: 2.95

3.0 Rating 82 Reviews

100 %

of reviewers recommend A.Owen Motor Group

Company Reviews

Metrics

Info

3.0

Based on 82 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About A.Owen Motor Group:

A.Owen Motor Group are a specialist used car dealer based in Berkshire. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At A.Owen Motor Group, we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.

Anonymous

Anonymous // 01/01/2019

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“This is hands down the best used car dealership I've ever visited. No pressure, fair prices, and a team that genuinely cares about their customers. Five stars!”

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Posted 2 days ago

“Fantastic customer service! They patiently answered all my questions and even provided a detailed history of the car I purchased. It's been a month, and I'm thrilled with my decision.”

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Posted 2 days ago

“I had an amazing experience here. The staff was incredibly helpful and transparent about the vehicles. I drove off with a car that exceeded my expectations and fit my budget perfectly. Highly recommend!”

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Posted 2 days ago

“Fantastic experience! I’ve been to a few used car lots, but this one stands out. They’re professional, patient, and genuinely care about their customers. I found a reliable sedan within my budget, and they made the entire process seamless. I’ll definitely be back for my next car.”

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Posted 4 days ago

“This dealership exceeded my expectations. I was nervous about buying a used car, but their honesty and the quality of their inventory put me at ease. The process was smooth, and they even helped me get a great financing deal. I love my new-to-me car!”

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Posted 4 days ago

“I recently purchased a used SUV here, and the experience was amazing! The sales team was incredibly friendly and transparent, answering all my questions without any pressure. The car was in excellent condition and priced fairly. Highly recommend this dealership to anyone looking for a stress-free buying experience!”

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Posted 4 days ago

“Bought a car a few weeks ago from a Owen. Had a few problems with car, the problems was initially sorted. But the customer service on the other hand are shocking. They don’t ring you back the young girl is very rude and thinks she knows it all. The car had to be m.o.t 30 miles away which seems a bit strange to me. As for the log book the lady said it will be sent off but, few weeks later it’s apparently sat with there accountant. Why would it need to be with them for it should be sent off ASAP. Phoned dvla and they have no record of the log book what so ever. I would avoid this place as much as you could. I wish I would have read the reviews before buying from this place. They need a course in how to treat there’re paying customers. Avoid avoid avoid!!!!!”

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Posted 3 months ago

We take every review seriously, but this one is blatantly dishonest and misleading, and it's important to set the record straight. First of all, the claim that our customer service is lacking is completely unfounded. We have kept you updated throughout the entire process, including on the logbook, which, as we clearly explained to you multiple times, takes 4-6 weeks to process, as advised by the DVLA – a timeline we don’t control. You were fully informed of this, and we have recorded phone conversations that prove we’ve been transparent and communicative at all times. To say we haven’t called you back is simply false. Regarding the car itself, let’s clarify that you initially looked at two cars and changed your mind. We respected your choice without any issue and fully supported you in selecting the second car. You also confirmed via email that you were happy with the vehicle after the repairs were completed. As for your accusation of rudeness, it's particularly disappointing. The young woman you're referring to is a professional who treats all customers with respect, even in difficult situations. It’s unfortunate that you feel the need to single her out when she’s done nothing but her job, consistently keeping you updated on the situation. Finally, we must address your comment about the MOT being 30 miles away. We use trusted third-party MOT stations to ensure vehicles are safe and up to standard, and there’s nothing “strange” about it. The location of the MOT station has no bearing on the quality or validity of the service. We’ve done everything possible to provide excellent service, and your review is misleading and unfair. We urge anyone reading this to consider the facts: you were fully informed at every stage, and we went above and beyond to accommodate your changing requests. In short, we’ve been nothing but professional and transparent, and this review does not reflect the truth.

Posted 3 months ago

“This company should be closed down bunch of con artist . There cars are full of problems and unsafe to drive I have now returned my car and there now saying car is damaged when it wasn't when sent back CON CON CON ARTIST!!!!!!”

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Posted 3 months ago

We take all feedback seriously, but your claims are completely inaccurate. Our vehicles are thoroughly inspected for safety and quality before they reach any customer. If the car was damaged upon return, it is our responsibility to address it, which we do fairly and transparently. We do not tolerate baseless accusations of being "con artists" as they are untrue and misleading. We stand by our commitment to providing reliable service and encourage you to reach out to resolve any specific issues in a professional manner.

Posted 3 months ago

“I was blessed to come across this garage who had a great selection in cars and with the help of Sara left a very happy customer. She gave me such a seamless service, very polite, insightful and genuinely cared about what I was looking for and guided me from start to finish. I highly highly recommend!”

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Posted 3 months ago

“Truly fantastic service from start to finish. Isaac was brilliant and made the whole process easy, non pressured and he made sure I was fully comfortable with my new car. Couldn’t recommend A Owen Motors enough and Isaac. Massive thank you from me and my dad. Top man and top top service.”

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Posted 3 months ago

“Promised me a radio keep telling me they'll get it basically palming me off plus an horrid noise from back wheels and again said they'd do but avoiding me, avoid this place at all cost lovely people..”

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Posted 3 months ago

We have been in constant communication with you regarding the radio, and there is no avoidance on our part—just delays beyond our control. As for the noise from the wheels, we’ve offered to address it multiple times, but you’ve yet to bring the vehicle in for service. We stand by our commitment to all customers and have no intention of 'palming' anyone off. If you'd like to resolve these issues, we are here, ready to help. We take pride in our customer service.

Posted 3 months ago

“Bought my ride here last month. Zero issues so far, and the staff was super chill. Highly recommend!”

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Posted 4 months ago

“Such a good experience!!!! I'm always suspicious about people that selling cars but I have to admit that this is been by far the best experience by far: 1 I email them, the lady has been extremely helpful and polite. 2 They call me and we arranged a view. When I arrived they have been very good also they answered at all my questions and concerns... 3 they finally find the best solution for me... very professional from the email to the keys hand over. absolutely reccomend them. Also they have a very good prices!!!! It is worth it.”

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Posted 5 months ago

“Do Not Buy from this company, car was full of problems not fit for purpose. Company have them tried to claim nothing was wrong with vehicle despite having corrected the faults once they received it back. Very poor service. Looks like FAKE reviews are added to feed weekly to push all genuine bad reviews.”

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Posted 5 months ago

Thank you for your feedback, but we strongly disagree with your claims. The vehicle was thoroughly inspected and found to be in proper working condition at the time of purchase. When it was returned to us, we addressed any concerns as part of our commitment to customer satisfaction. We take pride in our transparent and professional service, and all of our reviews are genuine and earned through hard work and dedication. It's unfortunate you feel this way, but we stand by the quality of our vehicles and our customer service.

Posted 3 months ago

“Had a fab experience at this dealership. Sara went above and beyond to get me a great deal. Cheers!”

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Posted 5 months ago

“Bought my first car here, and it was a cracking experience! Sara was so helpful and friendly.”

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Posted 5 months ago

“This place is the best! They have a good selection of cars and the prices are reasonable. The process was smooth and hassle-free.”

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Posted 6 months ago

“Had an awesome experience at this dealership. Got a great deal on a used SUV and the sales team was very helpful. Will definitely come back for my next car.”

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Posted 6 months ago

“Bought my first car here and it was such an easy experience. The staff was super friendly and didn’t pressure me into anything. Love my new ride!”

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Posted 6 months ago

“My experience ended well here! They give the best options in cars. They will work with you until you’re satisfied and won’t leave you disappointed. Everyone is super nice and helpful🙏 Also a big thanks to my seller! I’m happy with this car.”

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Posted 7 months ago

A.Owen Motor Group is rated 3.0 based on 82 reviews