Please, please never buy a car from these people. Got an X3 that was supposed to have a fresh service and MOT. We bought a complete lemon. I think their MOT stations must be taking a back-hander as it shouldn't have passed. Had it checked over by a mechanic who was unimpressed. The car had problems the minute we left. Now, a month later I am still fighting to get my money back. They offered a full refund or a swap but when it came to taking them up on their offer they revoked it saying they shouldn't have offered that !. They are very clever in dragging issues out to over the 30 day, easier to return period. They never answer their phones or emails and become very evasive. Alex is the guy at their customer service end who is blatantly used to dealing with complaints as you always get an automated robot response. My advice is stay clear. They seem to have stock that has lots of damage and on investigating, some cars still had outstanding finance so be very cautious if you do decide to buy from them. I am taking legal action irrespective of cost and have filed a section 75 with my credit card in the hope to get my money back that way. They musy have paid people to write anything other than a 1 star review. I never lose my cool but with these guys its hard not too. When the safety of my family is in jeapardy driving what can only be described as an unfit vehicle i cant help but take it personally. My suggestion is pay for a background check of the car and an independent assessment prior to purchase. I know we are sometimes forced to buy a car newer car with higher mileage but with this garage, there's just something that doesn't feel right. If you have that gut feeling when you are there, follow your instincts and walk away. Tell me how many cars you see that are clean and unmarked or without 1 million miles on the clock. They target these types of car and the type of buyer that can't afford anything else. Don't fall into the same trap as I have. Take your time and walk away if something doesn't feel right. Your instincts are there for a reason so don't ignore them.
2 years ago
A.Owen Motor Group has a
3.9
average rating
from
136
reviews
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