Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

A.Owen Motor Group Reviews

3.8 Rating 128 Reviews

85 %

of reviewers recommend A.Owen Motor Group

Company Reviews

3.8

Based on 128 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About A.Owen Motor Group:

A.Owen Motor Group are a specialist used car dealer based in Berkshire. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At A.Owen Motor Group, we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.

Write Your review

Tell us how A.Owen Motor Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give a 0 Star review I would. Where do I start...My partner bought a car from these guys, was described as excellent condition with 2 keys. Was sold with 1 key and the conditon fair from excellent. Left the garage on collection, within 5 mins the one tyre was flat. Warning lights flashing the lot. Had the car later checked over to find out, it's basically unsafe to drive and everything is falling apart. Also went and had this HPI checked, to find it is a CAT S insurance write off!! Which none of this was mention at the point of sale or on any adverts. The garage, have been THE WORST, rude on the phone and no reply to emails. No refund was offered for the missing key and NO REFUND FOR THE CAR. We are in the process of taking them to court and have been speaking to Trading standards. PLEASE STAY CLEAR AWAY FROM THIS GARAGE!”

Posted 1 year ago

“If I could give these rogues a minus score I would. They advertised a Fiat 500 Pop in Autotrader as being in excellent condition however when it went for an MOT 9 months later it failed on multiple serious points, some dangerous. I contacted A Owen by email without success; they only responded when I rang and directed me to MotorComplaint.com, an 'independent' resolutions company. Of course, they refused to pay for any repairs. Next stop - Motoring Ombudsman. If you are thinking of buying a car from A Owen dont - have a look at https://www.consumeractiongroup.co.uk where the man in the below article is linked to A Owen: https://www.dailymail.co.uk/news/article-8778829/Downfall-car-dealer-sold-death-traps-Chancer-forged-court-papers-refused-pay-refunds.html”

Posted 1 year ago

“They delivered a vehicle to me not fit for purpose , would not reply to my calls or emails , eventually agreed to pay for 1/3 of the problem even though they gave me a three month warranty ! Never paid there 1/3 after about 10 emails I gave up . STEER CLEAR OF THESE RATBAGS !!!!!”

Posted 9 months ago

“Be very careful if you are considering buying a car from this group. Take the time to read the reviews posted by others, they are genuine and may save you a lot of trouble down the line. I bought a car from this garage. Just a short while after taking possession a major fault came up. Trying to return the car and gain a refund has been a complete nightmare, and when as a buyer, what you think are your rights, seem to be disregarded, where do you go other than into a complicated, lengthy and expensive dispute. Buying your son's first car should be a happy experience because its a big milestone, but when you have to go to great lengths to get a refund within 3 days of collecting a faulty, unsafe vehicle, this is madness. When you then receive an offer for the car to be bought back by the garage for £1000 less than you paid for it, less than a week earlier, what does that say about the credibility, authenticity and customer service of the A Owen Motor Group. If i could leave a no star review, I would!”

Posted 11 months ago

“Car full of faults”

Posted 1 year ago

“AVOID this and imperial motors in Newbury, owned by the same cowboy. They sold us a car which we found out has major faults, no way it made it through an MOT. They have had it for 4 weeks we have been lied to, avoided, given the run around and don't trust as far as we can throw them. We found out the owner is very dodgy and has been involved with the law. The motoring ombudsman kicked them off the scheme. They need to be shut down.”

Posted 1 year ago

“A few days after buying our car the engine light came on. Local garage had to replace glow plus and ERG filter unit, total cost £1,000. A Owen would only pay £250 towards it. They obviously had not done a diagnostic test before selling or if they had they had ignored the issue. Definitely steer clear.”

Posted 1 year ago

“We bought our car this year. Stay far away from this place. In short what is broken: A/C-Not repairable. we spent a lot of money at various mechanics, we refilled the gas several times - the gas is still running out, it is not known why. The car was hit hard from the rear. When is raining - The spare wheel in the trunk is submerged in water. The tires are punctured.At the time of sale, they were inflated above the norm so that the sensors would not activate. The heating vents only worked on the left side. Cool outside air was blowing to the right. Of course, we did everything we mentioned on our own, because the warranty basically covers only the engine and gearbox. When I called garages from the list of warranty they told me that they would not repair my car because they specialize in other brands.I found only one from this list but they only fill up gas in my A/C ,but after 2 days gas was disappeared. We paid for this service because A/C is not covered by warranty. I do not recommend this place if you want to buy a used car.”

Posted 1 year ago

“Bought a car from them August 2021 as I was pregnant and needed a bigger car, they delivered the car and took my old car (part exchange) took it straight out for a drive and within minutes the engine warning light came on, over the next 4 months I had nothing but trouble, they said they would pay for repairs, took it to the garage and they car cut out on a busy round about as a lorry was coming towards me, when I spoke to them they guy laughed on the phone, anyway the repairs didn’t work and the lights came back on, cleaning the filter wasn’t enough it needed a new DPF filter, also turbos had gone, they said they would pay, then they wouldn’t, had to use my finance company to help get it sorted, eventually my finance company paid for the repairs and said they would take legal action over A Owen group, the customer service was awful, if your lucky enough for them to answer the phone they are very rude, came up with a pretend email address, they sell dangerous cars, Please please avoid, I lost out on wages as I needed a car to work, as well as been pregnant, they stress of it all was unbelievable, oh and they said it came with 12 MOT (it did not) also didn’t have service history like they said, I have read similar reviews, they turn the lights of themselves and put innocent life’s at risk, AVOID”

Posted 1 year ago

“Car advertised Excellent condition with new MOT. My daughter was told she could collect the car. Travelled from Fareham to Newbury to find the car had a cracked windscreen, broken wing mirror, plastic panel above windscreen shattered amongst other things. Was told car would have to be taken to body shop and not guaranteed to pass MOT. Waste of time and fuel.”

Posted 1 year ago

“Joke of a place- DO NOT BUY A CAR HERE.”

Posted 2 years ago

Hello, thank you for your comments. I'm so sorry to hear that you had such a poor experience.A.Owen Motor strive to ensure we provide our customers the best possible service. Should you require any further assistance, please feel free to contact our customer care team on 01635 726540. Thanks again, Rachael

Posted 1 year ago

“Just brought my son a corsa. Best experience I have had when purchasing a car. Definitely recommend and my son hasn't stopped smiling”

Posted 2 months ago

“I am delighted with my recent purchase from your dealership. The entire experience was exceptionally pleasant, primarily because of the friendly and helpful staff who assisted me throughout the process. Furthermore, I am pleased to report that the car is performing flawlessly, meeting all my expectations. The fact that it passed the MOT with flying colors adds to my confidence in its reliability. This purchase has truly been a positive and satisfying experience. Thank you for providing excellent service and a reliable vehicle.”

Posted 4 months ago

“bought my sons first car here . took back next day as probs with engine told to go away 3 times !! finally got a refund after returning on numbers of occasions and being told to get my own mechanic to check it over then not believing what i got and got their own to do ! held car for a week after me keeping on finally got my money back . delivered at start with no fuel and bald tyre which i replaced and didn’t get money back plus took back with full tank of fuel again didn’t get money back . now it’s back being sold a week later at higher price . avoid at all costs !!!”

Posted 5 months ago

We appreciate your feedback, but we disagree with several points you've raised. Firstly, we allowed you to return the car multiple times as a courtesy, despite our policy clearly stating no refunds. The engine issue you mentioned was thoroughly inspected by our mechanic, and it was found to be in good condition. As for the fuel and tire, our records indicate that the car was delivered with a full tank and roadworthy tires. Any changes made after the purchase are the responsibility of the buyer. We value transparency and customer satisfaction, and we're sorry to hear about your experience. However, we stand by the quality of our vehicles and the fairness of our practices.

Posted 1 month ago

“Brought my first car from here and in the same day decided I wanted to return it! The garage were absolutely useless! Can not stress enough how awful this garage is! The car had a faulty gear box and wasn’t fit for purpose and the garage is refusing to send back the £5000 I paid for the car! Honestly just avoid it’s not worth it in my opinion this place needs shitting down!”

Posted 6 months ago

“Thank you to all the staff at A Owen! Had such a warming welcome, they helped me choose my first car, highly recommend it. They know their stuff with cars!”

Posted 6 months ago

“Got a car from here and within a week or so faults were showing. The engine management light came on and when checking there were no error codes so I was able to remove the light but within days it came back on. The car started to sound rough and at times when going to pull away the clutch does not fully engage and the car shakes and makes a horrendous noise! There is also an oil pressure fault which shouldn’t be occurring as the car should’ve been filled up with oil when serviced! This error comes when braking, turning corners/bends and going around roundabouts. I have contacted the company via email as it’s always best to have a trail of communication as phone calls can be dismissed.. I was given a separate sales email and have emailed both email addresses twice now and no response!!!!!”

Posted 9 months ago

“I purchased a Mazda 2 from this dealer which turned out to have major defects. The car was for my 18 year old son, when I took it to the Mazda dealer to put it through its annual MOT they explained that the car was unsafe to drive. Of course when I went back to A.Owens they were not interested. I would steer clear of this dealership, they are a disgrace!”

Posted 1 year ago

“Bought Peugeot partner Tepee end of may nearly 3 months since l bought car every week l have issues with car takes to garage and l have contacted owenmotor they say you got warranty and contact warranty they declined l payed nearly 2000 pound and called Owen motor many times e mail us l did they not care .. l not recommend Owen motor ....”

Posted 1 year ago

“Would not recommend. Test drive car on Sunday, rang back about putting deposit down. Sent email and got no reply, followed up with another email. Had a reply. Emailed back at 09:23 asking about payment options, no reply, rang garage several times throughout the day and no answer. Finally spoke to the garage later that day and told that vehicle sold first this morning. Then spoke to someone else and said vehicle sold 30 Mins ago. Would strongly avoid this garage and not hand any money over! Complete waste of time!!”

Posted 1 year ago

Good Afternoon, It is extremely disappointing to read that the failures you faced. The issues you have mentioned could have been avoided had you received clear communications and I would like to offer my sincerest apologies that you did not receive this. I will ensure your comments are fed back to our management as we continue to develop the choice, value and service we offer at A.Owen Motor. Kind Regards Nikki

Posted 1 year ago

«
1
2
»

A.Owen Motor Group is rated 3.8 based on 128 reviews