A.Owen Motor Group Reviews

Name: A.Owen Motor Group
Address: FARADAY ROADNEWBURYBERKSHIRERG14 2AD, BERKSHIRE
Rating: 3.05

3.1 Rating 84 Reviews

51 %

of reviewers recommend A.Owen Motor Group

Company Reviews

Metrics

Info

3.1

Based on 84 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About A.Owen Motor Group:

A.Owen Motor Group are a specialist used car dealer based in Berkshire. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At A.Owen Motor Group, we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.

Anonymous

Anonymous // 01/01/2019

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“You had me drive 3hours to look at a car that wasnt even there even though I phoned before leaving to confirm the car was still there and available”

Helpful Report

Posted 4 years ago

We sincerely apologize for the inconvenience you experienced during your visit. This falls well short of the standards we aim to uphold. Rest assured, we take your feedback seriously and are investigating this matter urgently. We understand the frustration of making a long journey only to find the car unavailable. Please contact us directly so we can rectify this situation and ensure your next visit meets your expectations.

Posted 1 year ago

“Terrible customer service and they lie to get you to pay the deposit. We test drove a car, but there seemed to be a few problems which weren't found by them....we had to tell them. We were told the problems would be fixed, so we paid a deposit and we were told that the deposit would be refunded if we weren't happy and that it would be ready in a few days We waited for a phone call, and we waited and waited, tried to call several times, and we waited. In the meantime we found out that the car was not as the garage described, some spec was missing. We tried to call the garage again to check on these but still couldn't get through. It was 3 weeks later and still no car. So we looked and bought a better one from elsewhere as we needed a car quickly. Eventually the garage rang back, no apology and we told him that as it wasn't as advertised we didn't want it, it had taken so long and we weren't happy . He said he would look into a refund.....we're still waiting and have tried to call but never any answer. Do not buy from A Owen M G, they are THE8 reason second hand car sales have a bad name.”

Helpful Report

Posted 4 years ago

We apologize for any inconvenience caused during your car purchasing process. It's unacceptable that you encountered issues with the vehicle after your test drive and that communication regarding the necessary repairs and missing specifications was lacking. We understand the frustration of not receiving timely updates and experiencing difficulty in reaching us. This is certainly not the level of service we strive to provide. Your concerns regarding the inaccuracies in the vehicle description have been duly noted, and we regret any inconvenience caused. Regarding the refund of your deposit, we're actively investigating the matter and will ensure it's resolved promptly. We value your feedback and take it seriously as an opportunity to improve. Rest assured, we are taking immediate steps to address the issues raised to prevent similar incidents from occurring in the future.

Posted 1 year ago

“**Worst customer service I have ever received. ** I never write reviews but felt that this was necessary. 1.) Agreed to buy a car from them on the basis it had an MOT & service as I didn't want any problems with the car. They completed the MOT and gave no advisories, despite finding out afterwards that the front two tyres were bald. The car also stunk of fumes when I drove and there was a noticeable oil leak. 2.) They never contacted me back and were hard to reach when I tried to call them multiple times, sometimes I had to use a different number for someone to pick up! They had no sympathy either. 3.) They took over a week and a half to order new tyres even though they replaced them with scuffed up used tyres. They also claimed that they had fixed the oil leak to which I drove home and found out it was still there! My car had already been with them for nearly 2 weeks at this point. 4.) They said they needed to order a couple of parts which would take 2-3 days to arrive and then fix the problem. Over 2 weeks later I had no update again, and unsurprisingly nothing had been done to the car. After voicing my concerns multiple times they called me back to tell me they had fixed the leak. Once again I drove the car back and it was still leaking!!!! 5.) Clearly they didn't care about fixing the car as I had already paid for it in their eyes. I ended up paying myself to get it checked over and fixed at a garage which cost me £250. The garage had told me that whoever had been looking at it last had just squirted sealant everywhere to try and stop the leak rather than changing the parts that were required (a total mess was the words used to describe it!). Overall my car had been back at A. Owen Motor group for 4/5 weeks and the whole issue had been going on for over 2months yet the garage fixed the car in a couple of days. I have a lot of patience but there were only so many chances I could give them so I hope nobody has the same experience as me!”

Helpful Report

Posted 4 years ago

We appreciate you taking the time to share your experience, though we're deeply disappointed to hear about the issues you encountered. Your feedback is crucial to us, and we take it seriously. We apologize for the inconvenience and frustration you experienced with our customer service. Regarding the condition of the car, it's unacceptable that the MOT failed to identify the issues with the tyres and the oil leak. We hold ourselves to higher standards and will investigate this matter thoroughly to ensure it doesn't happen again. Furthermore, the delays in communication and the repeated failures to address the problems with your car are completely unacceptable. We understand your frustration and regret any inconvenience caused. Rest assured, we are taking immediate steps to address the issues you've raised, including conducting a thorough review of our processes and ensuring our staff are adequately trained to handle such situations with the utmost professionalism and efficiency. We would like the opportunity to make this right for you. Please reach out to us directly so we can discuss how we can compensate you for the inconvenience and the costs you incurred in getting your car fixed elsewhere. Once again, we apologize for the negative experience you had with us and appreciate your feedback, which helps us improve our services for all our customers.

Posted 1 year ago

“Very very unhappy still waiting for my V5C form was told it was sent to my home on the 21/8/2020 it’s now been 6days no one calls to up date me iv sent over 40emails 30texts messages and called them so many times to be told it’s been sent bear in mind I bought my Q7 on the 28/7/2020!!!!!!!!!!!!!!? Very poor customer service.”

Helpful Report

Posted 4 years ago

I'm sorry to hear about your frustration regarding the delay in receiving your V5C form. Please understand that while we strive to ensure timely delivery of all necessary documentation, sometimes unforeseen circumstances may cause delays. Nevertheless, your patience is greatly appreciated. In order to address this matter promptly, could you please provide us with your contact information? We'll investigate the situation thoroughly and keep you updated on the progress.

Posted 1 year ago

A.Owen Motor Group is rated 3.1 based on 84 reviews