Wise Bartender Reviews

Name: Wise Bartender
Address: UNIT 5 WAYSIDE FARM, SHEPTON MALLET, Somerset
Rating: 4.83

4.8 Rating 4,662 Reviews

98 %

of reviewers recommend Wise Bartender

4.8

Based on 4,662 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Wise Bartender 5 star review on 11th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed first delivery, no info had to contact them to find out why. Supposedly damaged in transit. Promised next day replacement and 2 days later still waiting, now 7 days late. Will not be going anywhere near (Un)Wise Bartender in future.”

Helpful Report

Posted 1 year ago

Sincerest apologies that the courier has managed to break the package again! We are currently running at less than 1% damages so for your orders to be damaged twice in a row is incredibly unlucky. I can certainly feel your frustration and I will be sharing this with our courier. They should have sent you an email with tracking information so you can follow your package. I will send you a full refund and if you have any other questions just drop me a message. Kind regards, Ed

Posted 1 year ago

“I have corresponded with employee #1 only yesterday. A possible 24 /48 hr delivery was “ incubated “ by Parcelforce for 5 days.”

Helpful Report

Posted 2 years ago

“I'm still waiting for my order”

Helpful Report

Posted 2 years ago

Hi Emma, Unfortunately your package was damaged in transit by our courier and we were not notified. I will get a new package out to you today. You can always message us directly to establish what is happening to your order. Cheers, Ed

Posted 2 years ago

“order not arrived.. no star rating yet , but equally no reply from vendor I have been asked to revise my review but still order has not arrived , well over a month now”

Helpful Report

Posted 2 years ago

Hi, Just checked our inbox and cant see any messages from you so dont know whats happened there. I can see you had a fialed delivery and your parcel is at your locasl post office for colelction :) https://www.parcelforce.com/track-trace?trackNumber=PBTE5045030001 please reach out if you need any other help, thanks Tom

Posted 2 years ago

“I still dont have my order...”

Helpful Report

Posted 2 years ago

Apologies one of your boxes was damaged, as soon as we found out we dispatched another on a next day service :)

Posted 2 years ago

“Absolutely awful tasting wine. Who in earth provided the reviews you show on your website where people say the wine tastes just like red wine ! Both brands I bought just tasted of vinegar. Complete waste of money”

Helpful Report

Posted 2 years ago

Hi Alison, sorry the wines weren't to your taste. Please feel free to drop us an email if you would like any recommendations of flavours you are after :)

Posted 2 years ago

“As Wise Bartender use Parcelforce to deliver their items we always experience major issues with receiving their items. They claim they cannot find our address and we nearly always end up having to pick up from a depot over 20 miles away or having to pay for a redelivery, which somehow they never seem to have issues with finding our address. Although I order in time for Christmas, with the order made on 18 December, the beers have not yet been delivered and PF now want to charge me £13 for delivery so I can receive the goods before NYE, which I am refusing to pay. I suspect the package will shortly be returned to Wise Bartender due to the 7 day rule they have in place. I never have the same issues with other couriers used by other low and no alcohol retailers and will unfortunately now avoid using this company until they either find a better courier service or give alternative courier options.”

Helpful Report

Posted 2 years ago

“Never mind a promo code for a review, I’d prefer the gift purchased be delivered.”

Helpful Report

Posted 2 years ago

Hi Sam, this was dispatched on the 8th of November, I will look into this now. As per our order complete email, we do ask that any orders that haven't landed within 2 working days of dispatch are raised with us to investigate and resolve. Thanks, Tom :)

Posted 2 years ago

“I recieved wrong bottle if spirit . One I don't like”

Helpful Report

Posted 2 years ago

Sorry for any confusion but the 'bin end spirt' as desribed is a random bottle from our end of line, I'm affraid the type of spirit can't be requested for this as it changes so often!

Posted 2 years ago

“My order never arrived. No refund. Not much more to say really.”

Helpful Report

Posted 2 years ago

Hi Angie, will drop you an email as it looks like Parcel Force have attempted delivery twice but were unable to drop it off :(

Posted 2 years ago

“Still got my details mixed with thy my friend’s. Not impressed and won’t be ordering from here again if you can’t take personal data security seriously”

Helpful Report

Posted 2 years ago

Apologies once again about this, as advised our software provider is looking into why a previous delivery address has been pulled through and a measure has been put in place to prevent this happening again :)

Posted 2 years ago

“I never received my package yet £50 was taken from my account.”

Helpful Report

Posted 2 years ago

Hi Vickie. Your package has been delivered to your neighbour. If you would like some more information please don't hesitate to email us. Kind regards, Ed

Posted 2 years ago

“11 days after order - no delivery of product and no communication from seller. Should have been delivered a week ago”

Helpful Report

Posted 2 years ago

Apologies about this, I can see the order was dispatched on the next working day so will follow up with the courier now to find out what has happened. Will send you an email to discuss further :)

Posted 2 years ago

“I don’t think I will be doing a happy dance with 12 non alcoholic gin & tonics more like a non happy dance won’t be back”

Helpful Report

Posted 3 years ago

“I purchased this to experience a wide sweet range of beers. Its anything but beer. I've had tonic waters and drinks which will rot your teeth. Don't waste your money”

Helpful Report

Posted 3 years ago

“I purchased this to experience a wide sweet range of beers. Its anything but beer. I've had tonic waters and drinks which will rot your teeth.”

Helpful Report

Posted 3 years ago

“This wasn’t a very ‘mixed’ box as it was all non alcoholic. I won’t be ordering again.”

Helpful Report

Posted 3 years ago

“Still not delivered!”

Helpful Report

Posted 4 years ago

Hi Mark, Apologies for this not arriving, it looks like Parcel Force have made several attempts: https://www.parcelforce.com/track-trace?trackNumber=PBJE0059010001 they are also attempting again today Please do drop us an email: hello@wisebartender.co.uk if there any useful instructions we can pass to parcel force etc. Thanks

Posted 4 years ago

Wise Bartender is rated 4.8 based on 4,662 reviews