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ME+EM Reviews

4.5 Rating 652 Reviews

87 %

of reviewers recommend ME+EM

Company Reviews

4.5

Based on 652 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“I didnt. I wanted to review the summer shoes in your catalogue. Ive never seen anything so bad. The fit, the sryle how did you all miss this so bad? What a shame...your models look hideous in them. Your summer season isnt great either. What happened?”

Dear Gaston, Thank you for taking the time to leave your review with us. We are very disappointed to hear you have not been satisfied with our recent spring/ summer collection, in particular, our shoes- we are very sorry to hear this and will be passing this feedback over to our design team. Please get in touch with us directly with us via email so we can hear your feedback further and find out what you would like from our collections. Hopefully, something will take your fancy in a later collection! Kind Regards, Grace

“I bought most uncomfortable shoes which give me pain and blisters on every finger . Company not taking any responsibility for faulty item. Shame will never buy anything from them again”

Dear Tatiana, Thank you for taking the time to post your review. We are sorry that you unhappy with your recent purchase with ME+EM. Your correspondence via email with our customer care team has been carefully looked into and reviewed by our accessories team. Once again we are sorry for the disappointment caused. Kind regards, ME+EM Customer Care

“My on line experience has been without problem (still waiting for funds to be transferred back into my account however appreciate 5 day delay). My issue is with your Marylebone shop. I visited for the fourth time last week . Your team are in my view the least charming (apart from one) that I have ever come across. Unsmiling, ungracious and almost begrudging in their “support”. I would suggest a review of your store customer relations strategy. An unsmiling unwelcoming reception and service leaves a bad taste.”

Dear Customer, Thank you for taking the time to leave your review with us. I am thrilled to hear you have always had a positive experience shopping online, and we look forward to you shopping with us again! In regards however, to your refund you are still waiting for, please get in touch directly if you are still yet to receive this after our lead time so we can investigate this for you- apologise for any delay, and thank you for your patience. In terms of your in-store experiences, this is not how we want our customers to feel, and apologise for any inconvenience and disappointment this has caused you. I can confirm that this feedback will be passed on accordingly and hope that your next trip will be better. If however, you would like to have this further looked into/ escalated, please can I ask you to contact us directly so we can further assist. Once again, we are very sorry for any upset, this is not how we want our customers to feel, and thank you for your understanding in this matter. Kind Regards, Grace

“This is the first time I ordered from ME+EM. I was sent the wrong size. I ordered a size 37 shoe and was sent a size 38. I returned them immediately because I got the wrong size and the return is taking a unusally long time. This is probably the last order I will place with ME+EM. Nancy Downs”

Dear Nancy, Thank you for taking the time to leave your constructive feedback with us. We are very sorry to hear you had a dissapointing expereience with your recent ME+EM order and return. This is not the kind of service we want our customers to experience and we are aware our return service can be slower than we would like from the US. We are working on launching a brand new returns system very soon which we hope will improve the speed and efficiency of our US returns service. If you are waiting over 10 days for your refund from the date of posting, please get in touch with our customer care team on 1-800-346-3108 and we would be happy to help speed up your refund. Kind regards, Robin

“Quality is awful. 1000% not worth the $500 i paid for two shirts. I foresee problems getting my refund but we’ll see.”

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to have, and apologise for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist you with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I ordered a product from Me+Em online. I received a confirmation email of my order and money was taken out of my account creating a purchase. Me+Em then cancelled my order and told me I could reorder the product online, where they had raised the price by $120! They told me the price was incorrectly calculated and I would have to pay the new price (which they have since changed again by the way, over the course of 3 days). They did not honour the original price despite legal standards that say that they should, and have bounced the price of the item around 3 times. I think this is poor customer care and gives me poor confidence in their ability to price items consistently. Disappointing conduct from Me+Em.”

Dear Customer, Thank you for taking the time to provide your feedback. We are sorry to hear your order was cancelled by our international shopping partners. Unfortunately, this was due to a miscalculation of tax and the order would have failed to proceed through customs successfully. We understand that this is very disappointing and we have reached out to you directly to discuss alternative arrangements. Kind Regards, ME+EM Customer Care

“Very disappointed to spend £250 on a dress made of such poor quality fabric that it arrived creased. Even worse to have paid a non refundable delivery charge”

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to have, and apologise for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist you with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I placed a very large $ order. The clothes were extremely disappointing. Scratchy fabrics, misshapen knits, etc. I returned every item except 1 layering top the on Sept 18, 2023, the day after I received by box. As of Sept 28, my return HAS NOT even been processed. The tracking has been showing "delivered to pallet" since Sept 25. There is no way to know when I will ever be refunded. Given the poor quality of clothes and the extremely long time to process a return, I strongly DISCOURAGE anyone from ordering from ME+EM.”

Dear Monna, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to have, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“The quality of products has deteriorated to a point that is laughable. It is not merely the fabrics, it is the condition in which the items arrive. I recently spent 1500 GBP on non-sale items; I liked the cut of these items. I had forgotten that they would arrived deeply crumpled and that the quality of the fabric (nearly always synthetic) meant the creases were deep and there was no point in trying them on. I tried on one uncreased jacket which was, as ever, too big and then promptly returned everything with a note to myself to just give up on this brand....it is worth reading The Emperor's New Clothes as a metaphor for what is going on here! Sorry.”

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to have, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist with your query and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I ordered two items on August 8th 2023. Both were dispatched. One item was a dress for a special occasion. The package reached Memphis TN on August 17th - and they are still there according to Fedex (Aug 30th). I contacted ME+EM and asked for assistance. The reply said if I did not receive the package by now it would be registered as lost and I would be refunded. OK. That response is probably the lowest level of customer care I can imagine. As yet, I haven't been refunded and the tracking info says the package is still in Memphis. Super disappointed with ME+EM.”

Dear Gina, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to feel, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist you with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I have an order (#5000159917) that has been in transit for weeks now. From what I can see it's sitting in a warehouse in Tennessee but I can get no further information either from Fed Ex or Me+Em. My email inquiries were acknowledged with an automatic email but no response to my query. I am very frustrated and can't see ordering from a company with this kind of customer service.”

Dear Customer, Thank you for your constructive feedback. We are very disappointed to hear you are having trouble with your recent ME+EM order. Our customer care team has reached out to you directly to help resolve this issue. Kind Regards, ME+EM Customer Care

“Knitwear is very poor quality and goes out of shape. Cotton shirts are very nice and well made.”

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to feel, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist with your query and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“A six 14 in a wide legged trouser and I can’t get them Over my thighs. The zip is extremely short. Have a git a strange pair by any chance. At this rate I will have to be buying a size four times larger. Strangely I bought a size 12 in cos only last week. I won’t be buying from me+em again.”

Dear Amb, Thank you for taking the time to leave your feedback with us. We are disappointed to hear you have had issues in regards to our sizings. Please get in touch with us directly for any product/ fit advice so we can further assist. Apologies for any inconvenience caused in this matter and thank you for your patience. Kind Regards, ME+EM Customer Care

“I wish that I could comment on my purchases that I have YET TO RECEIVE. Apple Express are the WORST delivery service in the world. I bought the dresses thinking that I would wear them at the Cannes Fillm Festival where I fly to tomorrow night. I am very very disappointed that such will not be the case. Please have your shipping company revisit who they work with as timely delivery is part of the full customer service.”

Dear Maryse, Thank you for taking the time to leave your feedback with us. We are sorry to hear you did not receive your order in time for Cannes Film Festival. This is not what we want our customers to experience and we have passed your criticism to our operations manager. Please get in touch with us directly with your details so we can have this escalated and locate your missing order. Apologies again and thank you for your patience. Kind Regards, ME+EM Customer Care

“I have always loved me+em and have spent the extra money as I have rated the quality of their products. I at the end of March bought a new dress from them. I can't have worn it more than twice and the slip has broken on both arms. Really disappointing as the dress is nearly £300. I have emailed Me +Em twice on the email it says on contact us on their website. It has not been acknowledged or responded too. I feel very let down. My order number is Order #1011218631 Given how much you spend at ME+EM I would expect their customer service to be top notch. It isn't and they need to consider if they are going to sell at these prices, the quality of the service they are providing, because quite honestly a high street brand provides better responses.”

“Having not been refunded for a number of items for over a month, I contacted Me and Em's customer service team who said there had been a glitch in the system and my return was overlooked. They said they would pass my comments on to the management team. I was expecting to get some sort of response but didn't receive anything from them. This was not the first time this has happened, so check your bank accounts after returning something!”

Dear Customer, Thank you for taking the time to leave your feedback. We are disappointed to hear that you have had trouble receiving your refunds and that you are unhappy with our level of customer care. This has been passed on to the relevant teams. Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Item description not as described. Jumper 10cm shorter than advertised and in all honesty not very well constructed, definitely not worth £125 (that was on sale too!). Emailed customer service straight away & still not heard back after 3 weeks. Would never purchase or recommend them to anyone! Disappointing to see bloggers like Emma Louise Connolly & Claire Rose Cliteur continually working with this company considering they really don’t value their customers experience. I bought off a recommendation from ELC so has definitely made me question her authenticity with products she recommends.”

Dear Customer, Thank you for your feedback. We are sorry to hear you are unhappy with your recent purchase and have not been able to get a response from our customer care team. Please accept our apologies for this, we will get in touch with you shortly to help resolve your queries regarding your recent order. Kind Regards, ME+EM Customer Care

“I am a huge fan of Me&Em and have a lot of their clothes and have bought regally for my two daughters. My online account shows 19 orders and that doesn't reflect what I have bought in store. Sadly they have let me down BIG TIME recently over poor quality and despite engaging several times with customer services, they have taken a short-sighted approach over the issue and so I am taking the opportunity to expose that short sightedness. I bought a beautiful pink trouser suit for my daughter. Jacket and trousers. It was expensive - over £300. She wore it precisely three times and when putting it on for the fourth time, the zip unraveled. The zip teeth are plastic and spiralled away from the seam like a slinky. We wrote to Me&Em. We asked them to help us repair the zip. They offered us the option to return the trousers for a full refund or they would give us 15% of the value of the trousers (£17.25), which would not begin to cover the cost of replacing the zip by a good seamstress. We did not find this a satisfactory response as a) the trousers were out of stock so could not be replaced and we had the jacket and wanted a suit b) we had spent money altering the pockets (the zip was untouched by this alteration) so were keen to keep that pair and c) a much more eco approach was to mend the zip rather than to refund and throw it into landfill. We duly wrote back simply requesting that they paid for the zip to be repaired. We offered various options as to how we could get a quote and/or use a nominated Me&Em tailor. Me&Em customer services replied that they would increase their offer to 20% (£23) of the cost of the trousers. What is this? Some kind of sales negotiation? We just wanted Me&Em to pay for the zip repair which will be more than £23!!. They also offered 15% off our next order. A 15% off voucher is readily available to new customers so this is worthless and anyway, this wasn't about more sales. We asked again to simply have the zip repaired or the cost of the zip repair covered. It's not rocket science. The response came back: "If you are unhappy with this offer, please return the trousers for a full refund". We had already explained that returning the trousers for a full refund was not an option. We reluctantly accepted the 20% offer and awaited the 20% to be credited to my credit card which would part fund the zip repair. Instead, I received a credit note for £25 off my next order at Me&Em! When I wrote and checked, the response was the following: I can confirm that this £25 online store credit was sent to you for your faulty item, you are able to use this credit when you create your next order in the payment section. So, Me&Em: A good and loyal customer buys an item. It is faulty. It cannot be replaced. We want to fix it rather than return it for a refund You offer us £23 to fix it. We accept, knowing that we will be out of pocket after the repair. You give us a £25 store credit. Really?”

ME+EM 1 star review on 20th October 2022

“The brand is lovely but online prices are different between the UK and the rest of the world: an average of 25% more is charged to customers outside of the UK! I find this outrageous and discriminating, and surely against consumer rights! Sometimes small companies want to feel grand at the expenses of the customers.”

“I have been a customer of EM+ME and bought many garments in the last few years. Recently I put through an order, and I receive a text message from Evri declaring they have my order and asking for money to deliver. I immediately contacted customer service, asking for support. However, I have been ignored for over nine days, even if I called and wrote emails. In the meantime, Evri had sent me emails asking for sensitive data to deliver my parcel (like my date of birth). In the end, ME+EM offered reimbursement for my parcel, saying they investigated with Evri and the box was lost. I am okay with a package lost, but all the messages and emails I receive from Evri asking for money and sensitive data? There is a connection that EM+ME doesn't care to investigate.”

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ME+EM is rated 4.5 based on 652 reviews