“Absolutely disgraceful sales techniques to dupe customers into expensive 7 year rolling renewal contracts. No flexibility or renegotiation should your business change ie reduce need. Not clear that they offer a limited discount period before hiking their rates. I was blatantly told that switching from BT would save me money. Once we are free of this albatross of a contract we would never go near 4com again.”
“Appalling sales policy. If the phone system actually worked as they say it does, it would sell itself. Instead, the salesmen act like con artists, flattering and fawning, in an attempt to deflect you from the [very small] print that says you are signing up for terms that are entirely different from the ones they have offered. This kind of business practice is disgusting. I would suggest you avoid them like the plague.”
“I was mis-sold by the Sales person, they told me this was for a 2 year contract, Im dyslexic so when I signed the contract I wasn't able to correctly understand what I was doing and I trusted the person selling it to me.
I attempted to raise this when asking for cancellation with 4com, but they were having none of it, the price of the services and equipment being provided is so expensive it should be criminal. PLEASE READ THIS - Run, do not look back, get as far away from this company as you can.”
“Im sorry to see there are so many one star reviews as i have found the 4Com experience positive. We have 5 phones in all and all of us are happy with them. The installment went OK and to personalise the system to your requirements is a doddle with a quick phone to support and telling them what you need rather than trying to figure out how to do it yourself. Today I spoke to Georgina on support, who was happy to help and carried out the adjustment efficiently. Thank you Georgina.”
“We use HiHi phones in a Surgery setting - I have to say they 'look the part' and have all the 'mod cons' that you THINK would make the service more efficient and experience better BUT... They continuously cut off and have poor signal which causes our patients to become very angry - increases our work load due to complaints and considering we are in a clinical setting and consultations are important/time limited, calling the patient back/re-booking them in is not so easy with an already stretched service! It is also not fair on our patients to wait for a call and then not receive the service needed! Also emergency calls from paramedics/hospitals etc which require some urgency get cut off/they are unable to get through to the surgery even on our bypass line. We also have issues with the phones 'freezing' on a blank screen again not at all helpful to our clinicians who are triaging calls and have a whole clinic full of telephone appointments.
Unfortunately we have had a very negative experience with these phones and like others have mentioned, we are signed up to a 5 year contract which we pay an EXTORTIONATE fee for every month and we do not get the service we pay for!
I have called HiHi every day so far this week with an issue only for it to be 'logged' and no one to call me back, on occasion I have got through to some helpful engineers who remotely log into the phones to help but with most issues we experience a remote engineer can only do so much.
I would like to terminate our contract with HiHi, but again this has been unsuccessful as signed into a contract, despite the fact we do not receive the service we supposedly pay for! These phones just don't meet our business needs, I wouldn't recommend to another surgery.”
“Strongly recommend not to use this company. They are extremely friendly and efficient BUT you inadvertedly sign a contract that you cannot get out of. The costs ramp up after the first couple of years. They say that you can canel at any time but with a one-off cost to BNP leasing of over £16,000 (which they kindly reduced!). I am a very small family business paying over £500 a month for a telephone system only used by myself. I have repeatedly begged 4Com to be set free of the contract. They have given me off £70 a month which is nothing and refuse to set me free unless I pay the one-off £16K charge to BNP leasing (which apparently has nothing to do with them) although you don't know that when you sign the contract!”
“Awful company to deal with, overvalued, inefficient phone systems and long contract terms that quickly ramp up when initial contract offers cease. Promise that new disocunts will apply after the initial term but consistently fail to do so, stay well away. We're currently exploring an early termination. AVOID at all costs”
“Shocking sales !! After dealing with a very pushy sales guy who I said I wouldn’t sign on the day as I had another meeting with another provider, I received the paper work for the so called “deal” I was lead to believe it was a 24 month contract. Oh no it’s 24 months at one price but it’s an 84 month contract with the remaining months at almost triple the price !! Yer I won’t be signing that contract. Keep your eyes peeled for the small print and don’t sign on the day !! Shocking service!!”
“we have had so many faults on our system that all the phones had to be changed, I still have a fault on my phone as it keeps disconnecting but the facility to contact hihi on my phone has vanished so I rang them to complain but could not complain without a password which nobody in the company knew so they did nothing and I still have a phone that does not work no customer support. Basically overly complicated rubbish”
“Poor service from the start! haven't even got the line installed yet after multiple attempts. Great sales pitch and then when you sign it's all down hill from there. We haven't even been set up yet. Avoid at all costs!”
“Msileading or conned?
Make sure you read every word of your contract and do not trust what the sales person says to you. Regardless of the promises and prices you are given, the contract will not be the same. We were sold a 2 year contract but in actual fact the contract started with a 2 year reduced rate, leading to the following 5 years at an extortionate rate. All the extras we were told about were also add ons for extra money.”
“Terrible service, the phones cut out all the time, lines are bad and frankly joining them has been the worst business move I have made in a very long time”
“Incomplete installation - mis sold by a devious sales person - wait to you get the price increases- plus try to get out of their contract for me 12k for 3 phones - absolute rip off company - trust me don't believe the 5 start ratings on her they are also a scam”
“As lots have said a con company
A Decent product but the hidden charges after 18 months make it impossible.
Over 18k to cancel being charged £800 for 5 phones and internet
Had an Free upgrade now being charged for 2 systems
A group law suit needs to happen”
“Our system was upgraded to the HiHi3 Handset today by David. The installation went without issue and had no interruption with our work. We have been using HiHi without issue for the last 18 months so would recommend.”
“Poor service and system still mot working. We have now looked into this and 4com have breached their contract as the process has caused business interruption twice in 2 weeks costing us the loss of our phone lines and internet.
The company have sent 2 Kelly communication engineers on site which have managed to disconnect our lines twice and resulted in BT attending to reconnect. We have now decided to stay with BT business as the service from 4com is appalling”
“Great service from Tom Perkins who resolved both the issue that had been logged and also another issue whilst on the call.
Paul Parkes, Faith Williams Law”
