4Com Reviews

Name: 4Com
Rating: 4.55

4.6 Rating 1,325 Reviews

89 %

of reviewers recommend 4Com

Company Reviews

Metrics

4.6

Based on 1,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Axis Property Group

Caren

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mike was very helpful going through all the systems and took his time to go thought all the information. Was very details about every aspects and answered all questions that we asked. Took time with the staff to go thought all the training.”

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Posted 2 years ago

“Liam Sutcliffe was very professional and has excellent communication skills. Training on the equipment was excellent and thorough.”

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Posted 2 years ago

“One big scam will lock you in to 7 year contract don’t sign anything with them don’t believe a word this company is so unethical nightmare”

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Posted 2 years ago

“Came to install phones in the showroom, very happy with the service.”

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Posted 2 years ago

“Dave T Dave P Mike and Paul were all very helpful when installing our new phones. Professional, efficient, pleasure to deal with, very polite and good instructions. Very easy to deal with. From the accounts team”

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Posted 2 years ago

“Very sad to be forced into a new revolving 7 year contract which I obviously don't need. Prices are structured to flatter the discounted term so when they come to address the initial 2 year term and to protect the increase you have to re-sign. This is not the way in which business should be carried out. Wholly unfair and not in the customers interest. I wanted to reduce the cost of the package but again there is no way to do this. This is a form of pyramid selling with no way out for the consumer, so having to sign up for another 7 years. MORAL Do not get yourself into something unless you prepared to be in for life!”

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Posted 2 years ago

“Ian was a very pleasant engineer and most courteous. Spending time ensuring our new phone system was operating smoothly and answering any questions we had. Thank you Ian.”

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Posted 2 years ago

“Ian gave fantastic customer service. We cannot fault him, but rather publicly thank him for going the extra mile. He was honest and transparent in his communication, managed our expectations, gave great advice and suggestions, completed the work in an efficient and timely manner. He also offered to provide us that little bit extra without an additional charge. We would have no hesitation in using his services again.”

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Posted 3 years ago

“Fast and Efficeint install. Technician Ian Blake provided friendly and concise instuction. An experienced tech with great product knowledge. Was very accomodating and answered all of our questions and queries. Highly recommended.”

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Posted 3 years ago

“No stars for 4com/HiHi I'm afraid, Zero Nada Nowt! Please do yourself a favour before signing up, read their 1-star reviews. They use pushy sales techniques and try to force you into a contract. Disguising their tactics using a cashback incentive, their objective is to lock you into a contract on as long a term as possible, and penalise you if you do not take their upgrade each 2-year period. They make you sign a new 5-year contract every two years or the cashback stops, leaving the deal completely uneconomical and extortionate. They will not allow you to negotiate the price at renewal and do not negotiate over the phone, they send an individual into your office to pressure you, as their calls are recorded. They bring their own printer the agreement, and pressurise for a signature there and then. I'm now, paying £1,599pm for the lease PLUS £450 pm call charges and associated maintenance costs, a total of £2,050 pm for a 10-phone system and a £50k exit charge.”

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Posted 3 years ago

“Ian Blake was at our site for 2 days to install our new HiHi 3 phones. He was helpful and polite and always happy to test and check everything thoroughly before leaving. Mech Tech”

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Posted 3 years ago

“Excellent Service from Ian, highly recommended”

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Posted 3 years ago

“Our Engineer Ian Blake was great to deal with. It was a difficult installation as we had an existing phone system and we were also changing the Broadband provider at the same time. Ian was incredibly knowledgable and explained all aspects of the install and the way to navigate the system in a clear fashion. We would certainly recommend the HiHi phone system and Ian as a skilled installation engineer.”

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Posted 3 years ago

“Just had our new HIHI System fitted and we as a company are so happy with it!! Our engineer Ian Blake was absolutely AMAZING! So helpful and nothing was too much for him. What an asset to the company :)”

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Posted 3 years ago

“Very efficient install of the updated HiHi phone system by 4COM at Ledbury Dental Care by 4COM engineer Ian Blake today. Software also updated and all tested on this great system for business.”

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Posted 3 years ago

“4com upgrade from HiHi2 to HiHi3 - engineer Ian Blake and his assistant Terry were brilliant, very helpful, polite, patient with our questions, and efficient with the upgrade installation. Well done 4com”

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Posted 3 years ago

“I feel like i am well informed and love the product. Daniel Charlesworth was very informed and helpful. Understood all our questions and made it easy to understand responses”

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Posted 3 years ago

“Dan Charlesworth engineer was very efficient in wiring up our phones on Wednesday 2nd November as we were having a bit of difficulty with the phones going in and out on calls. He took the time to stay in our office until each phone was working ok. Very polite young man.”

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Posted 3 years ago

“Read the other one star reviews! Seemed like a great company to use BUT Misleading salesman offered to match BT costs but did not make it clear there is a two year discount and then another 5 years at a much higher rate. There is no 14 day cooling off period on your contract and they install the kit as fast as they can to make sure you have no way out. In my opinion unscrupulous, dishonest, scammers. Beware!”

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Posted 3 years ago

“Do not be fooled by High reviews this is quite possibly the worst phone system on the market. Despite offering as system that they claim does everything the system is unusable. We have had countless base stations and pads and despite all our phones being static on desks the faults keep mounting up. Call constantly cut off both incoming and outgoing. Unable to call from phones or phones claim they are calling but no sound. Displays locking so system has to be powered off to re use. Had a new display for my base and was unable to use it, helpline claimed my phone was set up incorrectly even though they installed the system. Now this phone is unusable again as problems above. We are tied into a contract but the moment we are able to free ourselves we will. Trying to run a business where we end up using our mobile phones is a joke. Avoid at all costs”

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Posted 3 years ago

4Com is rated 4.6 based on 1,325 reviews