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3D Sports Online Cricket Shop Reviews

4.8 Rating 903 Reviews

96 %

of reviewers recommend 3D Sports Online Cricket Shop

Company Reviews

Product Reviews

4.8

Based on 903 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0845 676 0099

Location:

3 Brakey Road

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shopping experience was great, just had a problem with DPD delivery. Despite people being home when the delivery driver arrived they said no one was in. They then delivered to local post office. Wouldn't normally be a problem but the local post office was in a shop and despite the shop being open the post office desk was shut for 3 days due to staff sickness. DPD not helpful and all they could suggest was to ask you guys to send out another cricket bat. Fortunately the post office was open before I resorted to that. Not really an issue with 3D sports, but you might want to take this up with DPD.”

Posted 2 months ago

“Process is user friendly, never received my parcel and still have had no response regarding it.”

Posted 3 months ago

Good Morning Chris, I tracked the delivery and can see it was delivered on the 21st of December - I will email you directly with more details.

Posted 3 months ago

“Ordered 36 cricket balls...very easy to order via website bit 3D did not seem to receive the note I added to the order not to deliver the balls until February. The balls arrived 2 days after the order while I was away and left on my doorstep...luckily my neighbours picked them up for me. I rang the office but this was closed Sat and Sun. So service delivery options need to be reviewed as cricket equipment is not cheap.”

Posted 1 year ago

“Delivery was prompt, although brand new batting gloves where stained (obvs been taken out of pack) which is a disappointment as I waited 6/7 weeks for their release - wonder why wasn’t quality checked before sending will think twice before ordering again from here as stock obviously is out away upon return/delivery and not checked”

Posted 1 year ago

“I bought a set of sprung cricket stumps. Arrived very promptly but I found that they had not been mounted in a true line such that the bails were insecure. Rather than return the product, I filed the slot and re-varnished the top.”

Posted 1 year ago

“Thought I had ordered 2 discs went through as 1 then got stung for £6.99 in total for post and packing! Product fine delivered on time but sadly feel slightly ripped off.”

Posted 1 year ago

Thank you for your review. We urge all customers to check their order thoroughly prior to submitting it online, with quantities and prices displayed in the basket AND during the checkout - the BUY NOW button is below an order summary listing everything on the order. Once an order is placed you will receive a confirmation email and if an error is discovered at this point we're also happy to make changes as required provided the order hasn't already been despatched. We're sorry to hear you're disappointed with the experience this time but pleased everything was delivered promptly. Regards, 3D Sports

Posted 1 year ago

“Mixed so far, awaiting a reply for the company.8yyfdbbcvannior Quick and accurate delivery though one of two cricket grips were faulty. Chris”

Posted 1 year ago

“The delivery was on time. But vat was minor damaged and I’m not happy about that but I have to give it for knocking and get it ready for upcom By season.”

Posted 6 years ago

“Bat ordered in sales, no response initially, but answered my emails promptly, "no bats left in stock but will get more soon" (?!), anyway TCASSES*, corresponding bat arrived, all in all, within a week or so. So no complaints. (* To Cut A Short Story Even Shorter!)”

Posted 6 years ago

“Speedy service with good packaging and products but failed to give me a refund on an item which was on offer of buy two and get the second half price.”

Posted 6 years ago

“I recently brought 3 kookaburra instinct 800 bats in short handle size. Two of them were acceptable and looked very similar, however one of them was very different visually and performance wise didn't match up. The grade of willow looked far from what was stated in product description and there are blemishes, knots and wood discolouration running all down the bat.”

Posted 6 years ago

Hi Sam, thanks for leaving a review and we're sorry to hear you didn't quite like the third bat as much. Sounds like the first two are good though. You're under no obligation to keep that bat - if you'd like to return it we're more than happy to pick another for you, as long as it hasn't been used, oiled or knocked in. We hope this helps and feel free to get in touch to arrange exchange.

Posted 6 years ago

“I ordered 12 YELLOW cricket balls. They are the only ones my German Shepherd cannot destroy. I received 12 RED cricket balls via DPD. They are harder to find in long grass, so not acceptable. A telephone call resulted in 12 yellow balls arriving on the following day. I also had a return-slip for the unwanted red balls sent by email. I stuck the return slip to the unwanted red ball package, took the package to a local shop which acts as a DPD staging post. The red balls were returned safely to the supplier at no cost to me. I was kept fully informed at all stages as to what was happening, and THAT is what made me happy despite the original hiccup. Thank you for the service. I finished up as a happy bunny.”

Posted 6 years ago

“Will have to send then back as not right screws and they don't fit helmet.”

Posted 7 years ago

“Does not reply quickly to email even I didn't get reply still from my last email.”

Posted 8 years ago

“We ordered the Cricket bag on the 16.11.15, they only gave a vague date for delivery. it was a bit disappointing as it was to be a Birthday present for the 5.12 it arrived on the 10.12 but otherwise they were efficient .”

Posted 8 years ago

Dear Mrs Gilham, Thank you for taking the time to leave a review. We're sorry you don't feel everything was perfect this time - we do feel the bag was advertised clearly as being on 'pre-order' and therefore was not immediately available. As you've detailed we advised of an approximate expected delivery period, we'd have loved to have been more accurate but were working on information supplied by Kookaburra and I believe the importing of such goods is not an exact art in terms of lead times. Thank you for noting our efficiency, the bag was shipped out the day it was received into stock and on that basis you're very likely to have been one of the first people in the country to receive one. Please accept our apologies if you feel our communication wasn't as good as it should have been and thanks again for your review. Kind Regards Dale Jones

Posted 8 years ago

“I was a bit disappointed that I had received the wrong item; I had to take two days off to make sure that I was able to meet the collection delivery man after missing him on the the first day by almost 10 minutes. Thought to be fair the companies response was quick and efficient, I just was a bit disappointed with the failure to deliver on the first go & having to give another two days to make sure the wrong item was returned.”

Posted 8 years ago

Hi Hashem, We're very sorry for the inconvenience, we pride ourselves on our service however unfortunately we are human and liable to make the occasional mistake! I'm sorry to hear you had trouble with the courier collection, if we were aware we would have been happy to collect from any suitable address (such as work), so our apologies again for not making you aware of this. We have added in an extra check to ensure orders are despatched correctly and hopefully ensure this is much less likely to happen, even though it's not regular occurrence as it is. Thanks for taking the time to leave a review and please let me know if you have any queries. Kind Regards Dale Jones 3D Sports

Posted 8 years ago

“The products listed on the website are not available sometimes either in the size or colour required. The website needs to be regularly updated with the available inventory.”

Posted 8 years ago

Hi Navneet, Thank you for your review. We do endeavour to ensure the website is updated as much as possible, but when offering so many products and variations of colour and size, ultimately we may miss the occasional item. We always strive to ensure customers are not inconvenienced and will usually offer a similar or better product instead as a free upgrade. We will try our best to ensure any out of stock products are updated as early as possible and appreciate your feedback. Kind Regards, Dale Jones 3D Sports

Posted 8 years ago

“Actual item was fine however paying ten pounds for next day delivery in thu and it didn't come till Monday not good enough. I phoned for refund but never heard a thing”

Posted 8 years ago

Hi Richard, Thank you for your review. Checking into your order, I can see it was not placed until 2:50pm and officially the cut-off for next day orders is 1:00pm - we make every effort to ensure orders placed after this time still leave, but depending on the collection time of the courier (between 3:15pm and 4:00pm) sometimes there just isn't enough time for us to get your order picked and processed before sending. As a gesture of goodwill, I have authorised a refund of the £10 Shipping Charge for you. We feel we have sent it as quickly as we could however accept we should have called to update you. I trust you're happy with this and please let me know if you have any queries. Kind Regards Dale Jones 3D Sports

Posted 8 years ago

“I was quite excited when my new cricket shoes arrived but found that my normal size did not fit. When I read the returns policy I worked out that it would cost me almost the cost of the shoes in postage for replaciement and voiced my concern to Dale at 3D. Dale did reply and I didn't cancel the order but did return the shoes for replacement. I have not heard from 3D regarding my return and may have to chase up Royal Mail. Disappointed at the moment.”

Posted 8 years ago

Hi Martyn, following on from my email we've obviously tracked the order down although it appears to have taken a couple of weeks for Royal Mail to get it back to us. It's now been processed as detailed on email.

Posted 8 years ago

“Score would have been very good but for the delivery of the parcel ignoring my instructions. Service was prompt however.”

Posted 9 years ago

Hi Nigel, Thanks for the review, we appreciate all feedback. Tracking your parcel with DPD it says see you requested for the parcel to be left in a safe place, and it was left in the 'Side House' on Monday - if the courier have made an error here then please let me know the details and I'll be happy to chase them for a carriage refund for you. Please let me know if this is of interest. Kind Regards, Dale Jones 3D Sports

Posted 9 years ago

3D Sports Online Cricket Shop is rated 4.8 based on 903 reviews