3D Sports Online Cricket Shop Reviews

Name: 3D Sports Online Cricket Shop
Rating: 4.76

4.8 Rating 1,068 Reviews

95 %

of reviewers recommend 3D Sports Online Cricket Shop

4.8

Based on 1,068 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0845 676 0099

Location:

3 Brakey Road

Anonymous

Anonymous // 01/01/2019

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“Seamless online service combined with excellent customer care. One of the items wasn't available and the customer care called to discuss alternatives and recommended an option. Thank you”

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Posted 10 years ago

“Excellent, easy ordering, prompt delivery, superb help on the chatline”

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Posted 10 years ago

“Excellent quality of product. Very fast delivery”

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Posted 10 years ago

“Very helpful, great advice, good tips, great products and fantastic email reply time along with genuine products at good prices, would recommend to anyone interested in cricket products”

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Posted 10 years ago

“Great product, great price, great delivery service”

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Posted 10 years ago

“First time used, very easy and order arrived next day great our club will use them again”

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Posted 10 years ago

“Based on my experience I recommend 3D Sports to anyone. Brilliant service & delivery, will definitely use again.”

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Posted 10 years ago

“Superb & easy transaction”

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Posted 10 years ago

“Quick deliver and very well priced. The product that i originally had ordered was unavailable, the offered to send the same quality of product at the same price, the product that i originally had ordered was on sale, so was very kinda of them. I deiced to go an look online and choose another item, the company must have seen that i tried to order from them before and sent my item next day delivery for free, I didn't know they did it till I got my item before i got the email to say it had been shipped.”

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Posted 10 years ago

“The products listed on the website are not available sometimes either in the size or colour required. The website needs to be regularly updated with the available inventory.”

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Posted 10 years ago

Hi Navneet, Thank you for your review. We do endeavour to ensure the website is updated as much as possible, but when offering so many products and variations of colour and size, ultimately we may miss the occasional item. We always strive to ensure customers are not inconvenienced and will usually offer a similar or better product instead as a free upgrade. We will try our best to ensure any out of stock products are updated as early as possible and appreciate your feedback. Kind Regards, Dale Jones 3D Sports

Posted 10 years ago

“Excellent speed of delivery. My only complaint is that you advertising does not mention that VAT is added to your quoted price, and that therefore the cost is more than you say.”

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Posted 10 years ago

Hi Colin, thank you for the review. The prices displayed on the website do actually include VAT - I believe the VAT is displayed at the checkout (for reference) but no extra amount is added onto the displayed prices in VAT. Your bat was £119.95 on special offer, so I suspect the website probably would have said something like "VAT = £19.99" - this is just the amount of VAT payable within the £119.95 and not an extra amount on top of it. I hope this makes sense and if you have any queries please feel free to email me on dale@3d-sports.co.uk. Many thanks Dale Jones 3D Sports

Posted 10 years ago

“Son very happy with new bat and scoring runs with it!”

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Posted 10 years ago

“I ordered a bat for next day delivery, it never showed up and when I tried calling office was shut until Monday. Twitter response was very polite (from Julie Morehen) who said she'd sort free delivery at least and suggested a further discount on top, which I was sceptical about as she'd made it clear it wasn't up to her, but I appreciated the sentiment. Julie also said I'd get a call Monday morning to sort everything, which didn't come, so I rang up and was told the bat was out for delivery and when it would arrive (had to arrange a safe place as I wasn't due to be in). The only compensation was a refund on next day delivery (naturally, as it had not been done) and promise of free next day delivery on a future order. Sadly that amounts to nothing as I lost out on the bat for the weekend, my own time and convenience, and have then been asked to spend more money to get any sort of tangible compensation. The original issue was completely understandable, but not enough done to make up for it I'm afraid so very unlikely to use again. For future reference, I suggest you offer more to the customer if they've been inconvenienced. I spent three figures with you and not only will it be the only time I do so, I now have a negative story about 3D if asked for my opinion by anyone at my club looking to shop online (or anyone I work with, of which there are a lot of sportsmen). That could quite easily have been a positive one even with the initial problems.”

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Posted 10 years ago

“Actual item was fine however paying ten pounds for next day delivery in thu and it didn't come till Monday not good enough. I phoned for refund but never heard a thing”

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Posted 10 years ago

Hi Richard, Thank you for your review. Checking into your order, I can see it was not placed until 2:50pm and officially the cut-off for next day orders is 1:00pm - we make every effort to ensure orders placed after this time still leave, but depending on the collection time of the courier (between 3:15pm and 4:00pm) sometimes there just isn't enough time for us to get your order picked and processed before sending. As a gesture of goodwill, I have authorised a refund of the £10 Shipping Charge for you. We feel we have sent it as quickly as we could however accept we should have called to update you. I trust you're happy with this and please let me know if you have any queries. Kind Regards Dale Jones 3D Sports

Posted 10 years ago

“Probably the worst online shopping site, who has an order line that's only open in office hours, no phone line to chase orders that have been outstanding for weeks. Stay well clear”

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Posted 10 years ago

Hi Paul, I'm sorry to hear you had a bad experience. We pride ourselves on our customer service, but ultimately we are human and do make mistakes. Hopefully following on from our phone conversation you are happier that the order is now with you along with additional discount we discussed. Many Thanks, Dale

Posted 10 years ago

“I was quite excited when my new cricket shoes arrived but found that my normal size did not fit. When I read the returns policy I worked out that it would cost me almost the cost of the shoes in postage for replaciement and voiced my concern to Dale at 3D. Dale did reply and I didn't cancel the order but did return the shoes for replacement. I have not heard from 3D regarding my return and may have to chase up Royal Mail. Disappointed at the moment.”

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Posted 10 years ago

Hi Martyn, following on from my email we've obviously tracked the order down although it appears to have taken a couple of weeks for Royal Mail to get it back to us. It's now been processed as detailed on email.

Posted 10 years ago

“As always, 3D sports provide a very good internet service for cricket equipment, my last purchase of a Kookaburra Instinct cricket bat was with me within 48 working day hours. Very reliable.”

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Posted 10 years ago

“Great service - well done”

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Posted 10 years ago

“Quick, efficient, painless ordering/delivery process.”

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Posted 10 years ago

“Easy to order. Order received with 2 days. Great value. Highly recommend.”

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Posted 10 years ago

3D Sports Online Cricket Shop is rated 4.8 based on 1,068 reviews