I ordered a bat for next day delivery, it never showed up and when I tried calling office was shut until Monday. Twitter response was very polite (from Julie Morehen) who said she'd sort free delivery at least and suggested a further discount on top, which I was sceptical about as she'd made it clear it wasn't up to her, but I appreciated the sentiment. Julie also said I'd get a call Monday morning to sort everything, which didn't come, so I rang up and was told the bat was out for delivery and when it would arrive (had to arrange a safe place as I wasn't due to be in). The only compensation was a refund on next day delivery (naturally, as it had not been done) and promise of free next day delivery on a future order. Sadly that amounts to nothing as I lost out on the bat for the weekend, my own time and convenience, and have then been asked to spend more money to get any sort of tangible compensation. The original issue was completely understandable, but not enough done to make up for it I'm afraid so very unlikely to use again. For future reference, I suggest you offer more to the customer if they've been inconvenienced. I spent three figures with you and not only will it be the only time I do so, I now have a negative story about 3D if asked for my opinion by anyone at my club looking to shop online (or anyone I work with, of which there are a lot of sportsmen). That could quite easily have been a positive one even with the initial problems.