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123 Flowers Reviews

4.6 Rating 13,352 Reviews
92 %
of reviewers recommend 123 Flowers
Company Reviews Product Reviews
221
 Metrics Info
4.6
Based on 13,352 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read 123 Flowers Reviews
Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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C Bland Zammit
Verified Buyer
“Easy ordering process! Amazing choices and amazing prices”
Helpful Report
Posted 3 years ago
A Howells
Verified Buyer
“I love 123 Flowers 💐 and have purchased many bouquets as gifts for friends and a lot for myself. I also always order the biscuits and tea as the biscuits are delicious x”
Helpful Report
Posted 3 years ago
Mrs J Fudge
Verified Buyer
“Up to date all flowers have been very good”
Helpful Report
Posted 3 years ago
A Pickstock
Verified Buyer
“At last a site that is easy to use the flowers look lovely and a reasonable price”
Helpful Report
Posted 3 years ago
S Malyon
Verified Buyer
“The best web site for being easy to deal with.thank you”
Helpful Report
Posted 3 years ago
C Williams-Green
Verified Buyer
“really quick easy website. gorgeous flowers”
Helpful Report
Posted 3 years ago
J Weerasinghe
Verified Buyer
“A plus service”
Helpful Report
Posted 3 years ago
A
Verified Reviewer
“Delivered late, and then they told me they were delivered on time when even their despatch note says they were only sent on the day they were supposed to be delivered. Surely the recipient knows when they got them! Won’t use again and it took weeks to even get a response to my complaint.”
Helpful Report
Posted 3 years ago
Hello, thank you for your review. We are very sorry that our services have not lived up to our usual high expectations on this occasion. This is incredibly disappointing to hear. We will raise this with the relevant departments. Best wishes Katie
Posted 3 years ago
A Dane
Verified Buyer
“Service very good. Friends I have been sent to have been very with the flowers.. Keep up the good service. Thank you.”
Helpful Report
Posted 3 years ago
A
Verified Buyer
“** amazing easy service&** never sent flowers to anyone.. but this was easy quick and cheap! hope she loves them, they look great. thanks for the great service. "UPDATE" she loved them and the Mrs workplace made a big fuss about it, thank you for the delivery service for dropping to the specific department, that was extremely hard to find. excellent site, service and product definitely use this company! she was chuffed”
123 Flowers 5 star review on 10th January 2023
Helpful Report
Posted 3 years ago
R Wilson
Verified Buyer
“Beautiful flowers”
Helpful Report
Posted 3 years ago
Mr R Wood
Verified Buyer
“Great service”
Helpful Report
Posted 3 years ago
R Myers
Verified Buyer
“Really good quality and fast delivery”
Helpful Report
Posted 3 years ago
H Rogers
Verified Buyer
“Fab choice of flowers at great prices. I sent my flowers to my best friend and she loved them. Sadly her father had died and this gesture cheered her up some ! A* Service”
Helpful Report
Posted 3 years ago
G Balmforth
Verified Buyer
“The flowers are lovely but the website is eratic and unreliable. It has taken me a long time to place this order which is unneceassary and unhelpful.”
Helpful Report
Posted 3 years ago
Hello Gillian, thank you for your review. We are sorry to hear that there were some issues while you were placing your order with us. I will feed this back to our IT department to be looked into. Best wishes Katie
Posted 3 years ago
S Mullen
Unverified Reviewer
“Do not buy have tried ringing number have emailed a few times no response theses flowers were for my moms 80 birthday I’m so upset”
Helpful Report
Posted 3 years ago
Hello Sue, thank you for your review. I am very sorry to hear that there were quality issues with your recent order with us. We do apologise for any disappointment or upset caused. I have located your order and can see that this has been resolved with our customer support department. Best wishes Rosie
Posted 3 years ago
A
Verified Reviewer
“I ordered flowers for my daughter’s birthday on 28 December and requested them to be delivered on the 29th. It’s now 8pm 30th December and the gift is still not delivered. I am not at all happy and my daughter is very upset.”
Helpful Report
Posted 3 years ago
Hello, thank you for your review. I am very sorry to hear that your order was not delivered as requested on your chosen date. We do apologise for any upset caused to you and your daughter. I have located your order and can see that this has been resolved with our customer support department. Best wishes Katie
Posted 3 years ago
L Brutnell
Verified Buyer
“Excellent easy to use website”
Helpful Report
Posted 3 years ago
S Haugh
Verified Buyer
“Always use this website when ordering flowers as gifts - arrive on time and beautiful many people remarked not postage payment either”
Helpful Report
Posted 3 years ago
T Nudd
Verified Buyer
“Website is very confusing as you need to untick boxes to make it the price you state ? Free postage ? It doesn't happen ?”
Helpful Report
Posted 3 years ago
Hello Tina, thank you for your review. I am very sorry for any disappointment or inconvenience caused while using our services on this occasion. I have located your email and can see that our customer support department has advised further on this. Warm regards Tom
Posted 3 years ago
123 Flowers is rated 4.6 based on 13,352 reviews
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