The Dunes Hotel, Cumbria Reviews

4.2 Rating 121 Reviews

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Product Page

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Visit Product Page

Did you and your dog receive a warm welcome? yes

“The dunes hotel is a decent enough hotel, however, I don't think I would stay again. The staff members are friendly, to the point of being a little too familiar, especially with dog treats. The location is a touch remote but that was what we wanted on this occasion and a three-minute drive takes you to a magnificent beach and dunes. It was lucky we were on the lower ground floor, as being locked out after letting the dog out at 4.45 in the morning, in a gale force storm, meant I could climb the wall, knock on the bedroom window, pass the dog through and get my partner to go and open the automatic sliding door. The comment in the morning was "Sorry about that, the night porter should have answered." The food was decent enough, although booking the meal at 6:30 meant we were asking for our sweet course at 8:30 and didn't receive it until after 9:00. Our package included an evening meal which they billed us for but was duly rectified. We paid for extra drinks at the time and were billed in the morning, again rectified. The dance music at 11:30 pm coming from someone's room was not appreciated as we had planned an early rise in the morning. Overall the food was decent, staff friendly, we did have to ask for the dog bed and bowl (Part of the package) and the room was well furnished with a comfortable bed but for me, it was poorly managed and as mentioned previously, don't think would return.”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Would be happy to return. Enjoyed our stay.

“Staff welcoming. Room very good. Waiting staff all went above and beyond, particularly Luke, Joe and Isaac! Very dog friendly. Bed and treats waiting in the room, for the dog that is!”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“The hotel was beautiful and so great how dog friendly it was. Our boys enjoyed their treats and their beds for the night. The restaurant food was surprisingly good, but we expected the worse due to one of the staff members not having his head in his work. The grounds are beautiful, the surrounding area is nice but once you have been on the main walks which can be done in one day there isn’t much else to do with dogs.”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Staff were lovely, room clean and comfortable just a bit noisy from taps being turned on and off in other rooms, doors banging, footsteps overhead. Fantastic walks on the doorstep all dog friendly. Food was ok, service on the whole good. I would recommend it if you are looking for a dog friendly hotel.”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Our dog managed to seduce the staff to get given a sausage and a hiker breast among with multiple dog biscuits. He will be making sure we come back.

“The hotel is a little bit out of the way from the main tourist spots but that was a good thing on a very busy bank holiday weekend. Our dog got treated like a king and there is a nice beach a few minutes drive from the hotel that he loved running along. Lake Windermere is only 20 minutes away as well and we enjoyed climbing Gummers Howe to get a nice view. The hotel is not five star luxury but it was exactly what we wanted and we thoroughly enjoyed our stay. A nice quiet comfortable room. Thank you.”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? Refurb the whole hotel, not just a few choose ones for your website.

“We were booked for 2 nights under the Love of Dogs Package with our 2 dogs. When we arrived a wedding was about to start, when I queried why I had not been told beforehand I was told the "the hotel is primarily a wedding venue hotel" We were given a key for a room on the 1st floor - not ground like Pets Pyjamas states. No dog beds, no water bowls, no special treats at all. The room was shabby and overlooked the car park, the bathroom had no bath but plenty of black mould on the tiled shower. The toilet did not flush adequately. We choose not to stay, I've actually stayed in better quality chain hotels. So, no, I do not recommend The Dunes if you have dogs or are looking for a nice room with cosy features.”

1 Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? We would return here with our dog.

“Our room was spacious and the bed very comfortable. There was no service to the room but we were told we could request room service if required. Lincoln our dog was made very welcome and treated to a cooked sausage every morning.”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

“We arrived at the dunes to find the room basic a dog bed was provided and a fog bowls and a couple of chews. The staff made a fuss of the dogs but they didn’t know what they sold and the service was a bit slow in the restaurant if the little things are improved it was be a cracking restaurant xx”

Helpful Report

Posted 3 years ago