The Dunes Hotel, Cumbria Reviews

4.3 Rating 81 Reviews

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Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

“Great hotel to stay at for anyone with a dog, the staff are very friendly and helpful. Our Rough Collie was spoilt rotten by all the staff, to the point where he was refusing his morning food as he knew he would be getting numerous amounts of treats and a sausage for breakfast”

Helpful Report

Posted 13 minutes ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

Would you like to add any more feedback about your stay? We booked online but sadly weren’t offered the choice of room a quiet room.

“Our first stay at the Dunes with staff being very welcoming to us and our small dog when we checked in. The room was very corporate & looking a bit tired around the edges but everything we needed was in the room & the bed was firm but comfortable just as we like it. The bar and restaurant was fine,food was quite basic as the menu was very limited mostly down to the hotel having staff issues. Our room was directly over the bar area so sadly we had the boom sound of music right up to last orders.”

Helpful Report

Posted 23 hours ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

Would you like to add any more feedback about your stay? Our only criticism would be that breakfast was served a bit early for our liking 7am to 9am.

“Found the hotel very dog friendly and all the staff especially Claire, Charlotte and Gareth make it for a very enjoyable experience, room was spacious and comfortable,restaurant and bar area very relaxed, food good, all in all we had a very pleasant stay here and a big thumbs up from our dog Charlie.”

Helpful Report

Posted 2 weeks ago

Thank you so much for your review, and we are so pleased you had a good time at The Dunes Hotel 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 1 week ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

“Great location amazing staff great food”

Helpful Report

Posted 2 weeks ago

Thank you so much for your review, and we are so pleased you had a good time at The Dunes Hotel 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 1 week ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

Would you like to add any more feedback about your stay? I'd definitely look up what's around the hotel before booking. I just went by the look of the hotel as it is a lovely hotel but would of rather had walks on the door stop so not having to drive to a different area

“Hotel lovely clean room spacious staff super helpful and friendly and yes the hotel is dog friendly but they do really make dogs welcome. We stated bed and breakfast breakfast was lovely. The hotel it's self is situated in the middle of no where although there is a beach bit further down but if your wanting walks on your doorstep then this isn't hotel for you, luckily we drove so drove to Coniston and lake windermere I'd say the only down fall about this hotel is no fridge in rooms which I think there should be considering its a dog hotel no where to keep dog food fresh I had to throw some of our dog food away as was trying to keep it cool in a sink of cold water.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your review, and we are so pleased you had a good time at The Dunes Hotel 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 3 weeks ago

Did you and your dog receive a warm welcome? Yes

Would you like to add any more feedback about your stay? No

“Main hotel areas nicely kept however the bedroom very tired and poorly decorated. No glasses for water and no water supplied in the room During our stay there was an issue with staff. One of the waiting on staff was bullied by her superior while working in the restaurant, she was very upset and distraught, I supported this young girl by talking to her and offering advice on how to manage the situation. On checkout my credit card had been debited prior to me checking my bill, when questioned the member of staff failed to take ownership and did not manage the concern with any care”

Helpful Report

Posted 4 weeks ago

Hi Louise, We are so sorry to hear that you did not have a positive experience at The Dunes Hotel. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 3 weeks ago

Would you like to add any more feedback about your stay? I felt Staff were very good, Menu needs to change more often. Executive room allthough large, it seemed a bit outdated.

“The Dunes, nice location staff were excellent, food good but menu could be changed daily. When staying for 2,3 or more nights it was the same menu for evening meal.”

Helpful Report

Posted 1 month ago

Thank you so much for your review, and we are so pleased you had a good time at The Dunes Hotel 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 1 month ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Satnav tried to take us down a private road, obviously happens a lot as a sign had been put up, a warning would have been helpful. Hotel feels a little remote but is very dog friendly though had to ask for dog bowls etc as hadn't been left in the room. Room was very comfortable and spacious. Staff all helpful and friendly. Food delicious. Field for dog to run on was too muddy on our visit but nearby beach (5 min drive) was great. No car park charges apply before 10am and after 4pm.”

Helpful Report

Posted 1 month ago

Thank you so much for your review, and we are so pleased you had a good time at The Dunes Hotel 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 1 month ago