The Dunes Hotel, Cumbria Reviews

4.2 Rating 121 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Please update user safety in shower cubicle.

“Stayed in September for 3 nights. Blessed with sunny weather. Lovely hotel in an isolated location so ideal for peace and quiet. Bedroom was clean, a good size and had a lovely, comfortable big bed. Breakfast was good with plenty of choice for vegetarians. Small, repetitive dinner menu and limited choice of fish dishes but all very well cooked, desserts were excellent and waiting staff helpful and friendly. On the minus side: our room didn’t have a fridge and there weren’t any water glasses. Despite asking several times for glasses, they failed to appear. Also, we had only one hand towel. The shower cubicle had a fixed ceiling shower and no hand shower attachment. Also, no safety grab rail or non slip mat. Rooms are only serviced if requested and there isn’t an information folder which we would have found helpful. Our pooch was well catered for with bedding, bowls, treats and a sausage at breakfast provided. Dogs are permitted in the restaurant but not in the carpeted conservatory dining area which is fully understandable. All in all, we had a lovely stay.”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Staff were excellent (bar, restaurant and reception) with us and the dogs throughout our stay

“Found this to be a really good set-up for the dogs. Staff are all brilliant with them - and they have treats on them too :-) The Bar / Restaurant areas are set up with hardwood floors so you can eat and drink with your dog(s). The menu (morning and evening) isn't the most wide-ranging but to be fair it is available to view online so you do know what is what beforehand. The food was okay, it wasn't brilliant, but at the same time, it wasn't terrible. The grounds aren't really of any size but are good for taking the dogs on a short wander for toilet breaks when needed. The rooms were decent, size-wise as well. We had a ground floor one - and near to reception which was good for when needing to take the dogs out last thing or first thing. There aren't really any walks of note in the vicinity for the dogs - so be prepared to have to head out in car. The dunes/beach of Roanhead are about 1 mile away and accessible via road (so beware of traffic). We did a few trips up to Bowness (drove to Haverthwaite and got the steam train to Lakeside and then the boat up to Bowness - Dogs go free). Tried to look for somewhere to go for a walk and grab Sunday dinner - found ourselves going down the beach to Roanhead and walking on from there until we eventually ended up in a pub in Barrow (Bay Horse) - nothing to write home about, but it did give us chance to find a taxi company that has specific cars that take dogs (Coastal Cars in Barrow - google for number, they take cash and debit card too)”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We did a two night stay. Staff were very pleasant. Rooms were lovely. The dogs were made very welcome, with water and treats. They also had a sausage at breakfast. The location was lovely and quiet, just off the main fuel carriageway. Ideal location for Windermere and surrounding area..”

Helpful Report

Posted 2 years ago

Thanks for your 5-star review! We appreciate your feedback. Best wishes, Trish from PetsPyjamas

Posted 2 years ago

Rebecca Lewington

Unverified Reviewer

“Lovely hotel in a quiet location. Not very busy as out of season still but you can see how lovely this would be for weddings etc. Staff were all lovely and helpful and made a great fuss of our dog. Need to organise or communicate better with pets pyjamas. We booked the Barking Britain package which included the kendal mint cake and a craft gin drink. Didnt get either. Had to find out from reception what was included in the dinner as the wait staff didnt know. Didnt spoil things though. Rooms were nice and clean but would've preferred ground floor for ease of letting the dog out. There's a lovely big field across from the entrance for letting the dog run around”

Helpful Report

Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Staff were very friendly,welcoming and obliging. They really do like having dogs staying. The rim was spacious, warm but the bathroom while being large and having all amenities could have been updated to ensure that the toilet seat fitted the base module

Author didn't leave any comments.

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We booked through PetsPyjamas and were so very well looked after! I honestly couldn’t have asked for more. Everyone was so accommodating for me and my dog and would 100% stay again!”

4 Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“The hotel was very quiet with only a few guests staying which was great as it was the first time we had taken our Dalmatian dog Blossom away with us. Food and service was excellent. Our only negative was that we weren't supplied with any details on arrival about meal times etc or what we got included in our stay as we had paid for dinner in our deal and there was no information in the rooms either. When we checked out we were given a full bill of costs to pay which again included stay and dinner which we had already paid for when we booked. We didn't get gin, kendal mint cake or a mini bar either in our room as advertised.”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We arrived at the hotel just after 3pm and was checked in by the lovely receptionist, the hotel wasn’t busy but nothing lacked. We booked into the restaurant at check in for dinner which was a nice touch felt like we was actually on holiday. The room was spacious, modern and cosy, our dog Frankie loved his little bed and dog treats which was a lovely surprise. We decided to stay in and head the bar/ restaurant which again is decorated beautifully, staff are helpful and smiley. The best part of our stay was the amazing food, we had the Sunday lunch and this was honestly the best roast dinner I’ve had in a long time, we had breakfast the next morning and again was exceptional! We will be booking again as we loved our stay and Frankie didn’t want to leave dragging us back to inside which he’s never done anywhere before! 10/10”

Helpful Report

Posted 3 years ago