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Yay.com Reviews

5.0 Rating 2,042 Reviews
100 %
of reviewers recommend Yay.com
5.0
Based on 2,042 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Yay.com Reviews
Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Anonymous
Anonymous  // 01/01/2019
Quick response, very helpful in helping me set it up, thank you
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Posted 1 year ago
Junaid :D quickly fixed me up by remotely enabling my phones
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Posted 1 year ago
I have been having great problems with the telephone and have spent over 2 hours over a few days on all the problems, the last 2 days on the phone not holding its registration however this morning 26th it appears to be sorted, fingers crossed. If not my review may change.
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Posted 1 year ago
Had problems setting up new handsets Customer Service representatives answered phones quickly, dealt with issue’s immediately and professionally and resolved issues
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Posted 1 year ago
I had a complicated issue with my line connection. Junaid sorted it out when others were having issues. I have been with Yay for almost 2 years and they are really fantastic.
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Posted 1 year ago
I dealt with a very helpful man called Sol. It was a much easier experience than i tought it would be. Sol made things very simple for me to understand and reassured me the entire time. I have been extremely happy and overly satisified with my experience with Yay, and look forward to working together in the future. Kind regards Gemma Deller
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Posted 1 year ago
Very reliable service, lots of features and fast support - I’ve tried a few VOIP services and this one is the best.
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Posted 1 year ago
Great customer service!
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Posted 1 year ago
Excellent service ever,! That's why i gave 5 stars ✨ They resolved my ultimate problem in my Invite Yay. Great customer service they really address your problem. Thank you.
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Posted 1 year ago
I have used yay for several years now. Their customer service is very good and I have never had any issues with the service. I would highly recommend this for any business as the flexibility and professionalism is an asset to any company.
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Posted 1 year ago
Great work from Sol! Sol has recently spent hours helping me to set up our new call routing and queueing, even if we did change our minds a little bit too often he was always happy to help! Thanks Ryan (Fireco)
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Posted 1 year ago
Can not thank Bertie enough, having had issues with the handset working Bertie went above and beyond to sort it. He is amazing 😊 Big thank you from the Hearing Excellence Clinic 👏
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Posted 1 year ago
Great service. Diagnosed my issue and gave me very accurate information to fix the problem.
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Posted 1 year ago
Yay is extremely easy to set up, and to use, and their customer support is outstanding! The features are extremely rich for the reasonable membership cost.
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Posted 1 year ago
I had a call limit come up unexpectedly. I spoke with a very helpful person at Yay - a personal call out to Izzy - who lifted the restrictions right away. So on with my day.
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Posted 1 year ago
I am still new to the app and I'm learning more. It's really helpful and the yay team are always supportive and ready to assist at any given time
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Posted 1 year ago
My old landline service (with my Internet provider) was disontinued so I had to take their VoIP service or set up an alternative. A fortnightly Computer Magazine pointed me towards the Grandstream HandyTone HT801 box which is part of the set up. Yay have a help page about it. I was able to make calls into my phone number but not outwards. By 6pm Friday I'd tried everything and I called their help number. I was very impressed to find a real person answering, logging onto my computer and changing a setting on the Grandstream setting page - which solved the problem. In my experience, IT support departments aren't accessible at weekends. I am very impressed at the support I received on a Friday evening. Also, the YAY service is, ongoing, very good value.
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Posted 1 year ago
The support we got whilst working with Yay has been great. I have to particularly point out an agent named Sol who has always been quick to respond and a pleasure to speak with. The system is easy to use and navigate.
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Posted 1 year ago
They go the extra mile to resolve any issues which means a lot to a business that provides a service to others!
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Posted 1 year ago
Great service, easy to use! Great customer service available. Absolutely seamless setting up
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Posted 1 year ago
Yay.com is rated 5.0 based on 2,042 reviews