Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,042 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,042 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick response, very helpful in helping me set it up, thank you”

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Posted 1 year ago

“Junaid :D quickly fixed me up by remotely enabling my phones”

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Posted 1 year ago

“I have been having great problems with the telephone and have spent over 2 hours over a few days on all the problems, the last 2 days on the phone not holding its registration however this morning 26th it appears to be sorted, fingers crossed. If not my review may change.”

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Posted 1 year ago

“Had problems setting up new handsets Customer Service representatives answered phones quickly, dealt with issue’s immediately and professionally and resolved issues”

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Posted 1 year ago

“I had a complicated issue with my line connection. Junaid sorted it out when others were having issues. I have been with Yay for almost 2 years and they are really fantastic.”

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Posted 1 year ago

“I dealt with a very helpful man called Sol. It was a much easier experience than i tought it would be. Sol made things very simple for me to understand and reassured me the entire time. I have been extremely happy and overly satisified with my experience with Yay, and look forward to working together in the future. Kind regards Gemma Deller”

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Posted 1 year ago

“Very reliable service, lots of features and fast support - I’ve tried a few VOIP services and this one is the best.”

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Posted 1 year ago

“Great customer service!”

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Posted 1 year ago

“Excellent service ever,! That's why i gave 5 stars ✨ They resolved my ultimate problem in my Invite Yay. Great customer service they really address your problem. Thank you.”

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Posted 1 year ago

“I have used yay for several years now. Their customer service is very good and I have never had any issues with the service. I would highly recommend this for any business as the flexibility and professionalism is an asset to any company.”

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Posted 1 year ago

“Great work from Sol! Sol has recently spent hours helping me to set up our new call routing and queueing, even if we did change our minds a little bit too often he was always happy to help! Thanks Ryan (Fireco)”

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Posted 1 year ago

“Can not thank Bertie enough, having had issues with the handset working Bertie went above and beyond to sort it. He is amazing 😊 Big thank you from the Hearing Excellence Clinic 👏”

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Posted 1 year ago

“Great service. Diagnosed my issue and gave me very accurate information to fix the problem.”

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Posted 1 year ago

“Yay is extremely easy to set up, and to use, and their customer support is outstanding! The features are extremely rich for the reasonable membership cost.”

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Posted 1 year ago

“I had a call limit come up unexpectedly. I spoke with a very helpful person at Yay - a personal call out to Izzy - who lifted the restrictions right away. So on with my day.”

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Posted 1 year ago

“I am still new to the app and I'm learning more. It's really helpful and the yay team are always supportive and ready to assist at any given time”

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Posted 1 year ago

“My old landline service (with my Internet provider) was disontinued so I had to take their VoIP service or set up an alternative. A fortnightly Computer Magazine pointed me towards the Grandstream HandyTone HT801 box which is part of the set up. Yay have a help page about it. I was able to make calls into my phone number but not outwards. By 6pm Friday I'd tried everything and I called their help number. I was very impressed to find a real person answering, logging onto my computer and changing a setting on the Grandstream setting page - which solved the problem. In my experience, IT support departments aren't accessible at weekends. I am very impressed at the support I received on a Friday evening. Also, the YAY service is, ongoing, very good value.”

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Posted 1 year ago

“The support we got whilst working with Yay has been great. I have to particularly point out an agent named Sol who has always been quick to respond and a pleasure to speak with. The system is easy to use and navigate.”

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Posted 1 year ago

“They go the extra mile to resolve any issues which means a lot to a business that provides a service to others!”

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Posted 1 year ago

“Great service, easy to use! Great customer service available. Absolutely seamless setting up”

Helpful Report

Posted 1 year ago

Yay.com is rated 5.0 based on 2,042 reviews