Xinix Reviews

Name: Xinix
Rating: 4.89

4.9 Rating 961 Reviews

98 %

of reviewers recommend Xinix

4.9

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

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“Thank you Ali for assisting me today. He was efficient in dealing with the query and helped resolved the issue quickly”

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Posted 1 month ago

“I had a problem which I explained via the Xinix support email. Had a speedy response that suggested a sequence of operations to fix the issue. These worked, so I am a happy customer.”

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Posted 1 month ago

“Ali was very helpful and resolved my issue efficiently, thank you.”

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Posted 1 month ago

“Ali was extremely helpful and resolved the issue very quickly!”

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Posted 1 month ago

“I would strongly advise others to think carefully before purchasing from XINIX. I ordered an Elgato Stream Deck Studio at the advertised price, paid for it in full, and shortly afterwards received an email headed "Order Confirmed" thanking me for my purchase and stating that my order was being prepared for shipment. Only after all of this did XINIX contact me to say the advertised price was wrong and that they would not honour the order unless I paid substantially more. As a customer, I find this completely unacceptable. If a retailer's systems are capable of taking payment, confirming an order and telling the customer that it is being prepared for dispatch, then those systems should also be capable of verifying the price before sending a confirmation. What made matters worse was the contradictory explanation I received. The confirmation email clearly indicated that my order had been accepted, yet I was later told that it was merely an automated acknowledgement and that the company could simply cancel the order because of a pricing error. As a customer, this feels misleading and does little to inspire confidence in either their ordering process or their terms. To be fair, the customer service representative remained polite throughout and my refund was processed promptly. However, good customer service cannot make up for a sales process that accepts payment, confirms an order and then attempts to renegotiate the price afterwards. Mistakes happen, but customers should not be expected to bear the consequences of failures in a retailer's pricing systems. The responsibility for ensuring prices are correct lies with the retailer, not the customer. Overall, this was a frustrating and disappointing experience, and it has left me with very little confidence in ordering from XINIX again. Would I purchase from them in future? Unfortunately not.”

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Posted 1 month ago

Thank you for taking the time to share such detailed feedback, and please accept our sincere apologies for your experience. You are right to expect that when an order is placed and confirmed, the price shown should be correct. In this instance a pricing error occurred due to a supplier data synchronisation issue, and it was not identified before your automated order confirmation was issued. That was our failing, not yours, and we understand entirely why it was frustrating. As soon as it came to light, we contacted you directly rather than leaving you waiting, and your full refund was processed promptly so that you were never out of pocket. We also offered a discounted price and free shipping in an effort to reach a fair resolution, though we appreciate that did not undo the disappointment of the original experience. Pricing errors are rare for us, and we've since strengthened our pricing validation process to reduce the chance of this happening again. We're genuinely sorry we didn't get this right for you. If you would ever be willing to give us another opportunity, we would welcome the chance to show you a better experience. Kind regards, The Xinix World Team

Posted 3 weeks ago

“quick and excellent service and support”

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Posted 1 month ago

“I'm truly grateful for their outstanding professionalism and prompt support. They resolved my withdrawal issue smoothly, making the entire process stress-free. Their consistent communication, timely updates, and genuine dedication gave me confidence every step of the way. I sincerely appreciate the exceptional assistance they provided from start to finish.”

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Posted 1 month ago

“Ali really helped me, with the issue that we had. swift work and understanding thank you”

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Posted 1 month ago

“Exceptional and patient online technical support! I recently needed assistance with my system setup and contacted Xinix online tech support. I have always incredibly impressed by the level of service. The technician, Ali, was not only highly knowledgeable but also remarkably patient. He explained everything clearly in everyday language without overwhelming me with technical jargon, and stayed with me until every single issue was fully resolved. It is rare to find technical support that combines top-tier expertise with such excellent customer care. Highly recommended!”

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Posted 1 month ago

“I've been using Xinix's services for many years. Their VOIP services are top notch and their support team is absolutely amazing. High recommended”

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Posted 1 month ago

“Landline issues regularly causing problems. Ail Haider support very patient. Not happy either Virgin and would not recommend them.”

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Posted 1 month ago

“Phone kept dropping out. I could reboot it but needed to identify the cause. Took several conversations and trials but eventually sorted. From the time I raised the ticket, Xinix attention to the issue could not be faulted. Thanks for the excellent service.”

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Posted 1 month ago

“very useful, very attentative. Got the problem sorted very quickly.”

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Posted 2 months ago

“Thankyou ali for your help.”

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Posted 2 months ago

“Ticket #XS00104719 Ali contacted me this morning following several messages on the system. I'm not very technical and he talked me through the set up process, he was very patient and solved the problem with no issues. He also checked the line to make sure everything was working properly. First class thanks Ali.”

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Posted 2 months ago

“Thank you Ali for your great help much appreciated”

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Posted 2 months ago

“Very good customer service.”

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Posted 2 months ago

“I had email messages saying I had exceed my storage limit I deleted all the messages on my mobile but still got the messages. I rang Xinix and spoke to Ali he informed me that the messages were on my house phone. He emailed me the instructions and also talked me through the procedure. Everything is fine now thank you Ali”

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Posted 2 months ago

“Ali was very efficient in dealing with my landline issue. Thank you Ali.”

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Posted 2 months ago

“I was most impressed with the exemplary way my phone problem was dealt with. Such interaction with customers has a direct impact on a company's reputation. Therefore in my opinion Tia is a considerable asset to Xinix in that he posses the knowledge, skills and experience which sets it apart from its competitors”

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Posted 3 months ago

Xinix is rated 4.9 based on 961 reviews