Xinix Reviews

Name: Xinix
Rating: 4.90

4.9 Rating 882 Reviews

98 %

of reviewers recommend Xinix

4.9

Based on 882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I could not log in today I phoned Customer Support. The person on the phone was very helpful and patient, and quickly solved the problem, explaining very clearly the new more secure login procedure. My only caveat: Xinix could have notified me by email in advance that their login system was changing to a more secure system. I had a disagreement with Blling a while after the start of my contract when an extra charge appeared for some mobile numbers that they said were not included, something not spelled out in the advertising. I had the money returned to my account. Otherwise the price I have paid for one year is reasonable, hence I have only given 4 stars when I would have given 5 stars just for today's Customer Support.”

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Posted 2 days ago

“The reason for 4 stars and not 5 is that the first ATA that I received was faulty. It was replaced within a couples of days and now works well. I was without my landline for a few days but Xinix kindly arranged to divert any incoming landline calls to my mobile.”

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Posted 2 weeks ago

“Prompt, polite, useful information.”

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Posted 3 weeks ago

“Emma John was very helpful explaining how everything worked and helped with my order. The equipment arrived promptly and was easy to set up. The only problem I`ve had is when I wanted to cancel my account , the email process didn`t work and getting through to someone to help was difficult.”

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Posted 4 weeks ago

“Excellent service on the phone and chat support - very helpful. Plug the yellow cable into the blue socket not the yellow one! A simple note in the packaging would have fixed this and avoided a call.”

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Posted 2 months ago

“I had great customer support via chat today but the hidden restriction on which mobile phone providers you can call without incurring very high 'out of plan' charges is appalling as this is not made clear in their up front advertising. The actual phone service works well, hence 4 stars, but the dishonest marketing drops my rating down from 5 stars.”

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Posted 2 months ago

“Other than having to deal with XINIX almost exclusively through email, the experience was very pleasant and efficient.”

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Posted 10 months ago

“We purchased 3 phones and a base station from XINIX to go with our changeover to Virgin Medua. The Customer Service throughout has been first class. We had a minor technical issue during set up but XINIX technical department were right on it and sorted it quickly. The prices and quality with XINIX are really good and their personnel second to none.”

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Posted 10 months ago

“Easy set up would recommend it to all. Team very responsive and helpful”

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Posted 11 months ago

“Uzair has been very helpful solves everything at one go👍 thank you for your services”

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Posted 11 months ago

“Uzair is a good technician and solved my issue, even though it took some time, but pleased he resolved the efficently”

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Posted 1 year ago

“Sometimes there messages arn't clear but usually quite helpful”

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Posted 1 year ago

“I was very happy with the support I received when setting up my Voip Service with Xinix. I was particularly happy with the support Maryam provided. I have hearing difficulties at high frequencies but Maryam overcame these by talking clearly and slowly. She also had a good technical knowledge of the Xinix Voip Service and Yealink W70B products.”

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Posted 1 year ago

“Great customer service and great manger who got the job done”

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Posted 1 year ago

“On the downside the adaptor arrived with no set up guide or instructions. We found them online (albeit very technical) and managed to set up the service...but it seemed to be set to DND and we couldn't get it off..... On the plus side - an online chat with the support team sorted it out in a couple of minutes. And- This is saving us about £35 a month over our previous broadband and phone provider....Great stuff”

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Posted 1 year ago

“engineers very helpful sorted problems thank you SDHarris”

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Posted 1 year ago

“Maryam and Alishba were always very helpful and sorted out my problems, mostly brought about by my having a very old handset which I subsequently replaced. The two adaptors we tried with the old set were received very quickly. As we had problems with connection to the internet an automatic divert to my mobile phone was arranged so I missed no calls whilst the problem was sorted out.”

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Posted 1 year ago

“Good price and good service. I had a few problems but they were quickly and efficiently resolved”

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Posted 1 year ago

“Moved our home phone line to Xinix. What a fantastic experience. A really easy process, and supported all the way by Maryam. Loads of check-ins and making sure we were happy. Unfortunately the line was connected to some poor lady at the other end of the country, but Xinix were on it and fixed the problem within 24hrs of me realising.”

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Posted 1 year ago

“Very helpful. Uzair is ready to help and a gem of a person with the service.”

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Posted 1 year ago

Xinix is rated 4.9 based on 882 reviews