Xinix Reviews

Name: Xinix
Rating: 4.90

4.9 Rating 756 Reviews

99 %

of reviewers recommend Xinix

Company Reviews

Metrics

Info

4.9

Based on 756 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Other than having to deal with XINIX almost exclusively through email, the experience was very pleasant and efficient.”

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Posted 3 weeks ago

“We purchased 3 phones and a base station from XINIX to go with our changeover to Virgin Medua. The Customer Service throughout has been first class. We had a minor technical issue during set up but XINIX technical department were right on it and sorted it quickly. The prices and quality with XINIX are really good and their personnel second to none.”

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Posted 1 month ago

“Easy set up would recommend it to all. Team very responsive and helpful”

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Posted 1 month ago

“Uzair has been very helpful solves everything at one go👍 thank you for your services”

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Posted 2 months ago

“Uzair is a good technician and solved my issue, even though it took some time, but pleased he resolved the efficently”

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Posted 3 months ago

“Sometimes there messages arn't clear but usually quite helpful”

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Posted 5 months ago

“I was very happy with the support I received when setting up my Voip Service with Xinix. I was particularly happy with the support Maryam provided. I have hearing difficulties at high frequencies but Maryam overcame these by talking clearly and slowly. She also had a good technical knowledge of the Xinix Voip Service and Yealink W70B products.”

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Posted 5 months ago

“Great customer service and great manger who got the job done”

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Posted 6 months ago

“On the downside the adaptor arrived with no set up guide or instructions. We found them online (albeit very technical) and managed to set up the service...but it seemed to be set to DND and we couldn't get it off..... On the plus side - an online chat with the support team sorted it out in a couple of minutes. And- This is saving us about £35 a month over our previous broadband and phone provider....Great stuff”

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Posted 7 months ago

“engineers very helpful sorted problems thank you SDHarris”

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Posted 8 months ago

“Maryam and Alishba were always very helpful and sorted out my problems, mostly brought about by my having a very old handset which I subsequently replaced. The two adaptors we tried with the old set were received very quickly. As we had problems with connection to the internet an automatic divert to my mobile phone was arranged so I missed no calls whilst the problem was sorted out.”

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Posted 8 months ago

“Good price and good service. I had a few problems but they were quickly and efficiently resolved”

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Posted 8 months ago

“Moved our home phone line to Xinix. What a fantastic experience. A really easy process, and supported all the way by Maryam. Loads of check-ins and making sure we were happy. Unfortunately the line was connected to some poor lady at the other end of the country, but Xinix were on it and fixed the problem within 24hrs of me realising.”

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Posted 9 months ago

“Very helpful. Uzair is ready to help and a gem of a person with the service.”

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Posted 9 months ago

“Very reasonable. Help desk was able to sort out the problems I had in setting up the system.”

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Posted 9 months ago

“Uzair is accommodating and hands on”

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Posted 11 months ago

“Sent a Ticket reporting my issue on the 13th of May, by lunch time on the 14th it had been dealt with and rectified. Thanks Ali.”

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Posted 11 months ago

“Uzair Sahi has patiently talked me through a number of different connection solutions until we finally achieved a temporary solution. My ISP has provided me with a Router with insufficient ports to accommodate modern life with just two outlets. To facilitate a connection I had ordered a “Splitter” this proved to be incompatible as Uzair and I eliminated the connection options to find the solution. This required great patience and a number of photos to guide the process. At the end I have had to disconnect the burglar alarm while Uzair facilities the delivery of a comparable splitter. Hopefully this will address the problem when Uzair will repatriate my original phone number. Sorted. This was a good three hours work!”

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Posted 1 year ago

“Easy adapter set up and porting from BT for a residential line without issue. No communication regarding web portal and where to download the sipdesk mobile software. This was responded to this morning by a friendly and able support person and I'm now connected to the management apps satisfactory.”

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Posted 1 year ago

“The set up arrived while I was away on holiday. There were no instructions on how to wire it up. My daughter set it up but wired the box into the modem with both cables rather than one to the phone. The phone didn't work but I was getting voice mails on my computer while away. I phoned Xinix on my return and was told where we'd gone wrong. Polite and helpful service from the support team BUT not everyone's as clever as they might be when it comes to tech, so a brief note on where the wires go would be helpful.”

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Posted 1 year ago

Xinix is rated 4.9 based on 756 reviews