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Xinix Reviews

4.9 Rating 506 Reviews

99 %

of reviewers recommend Xinix

Company Reviews

4.9

Based on 506 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy adapter set up and porting from BT for a residential line without issue. No communication regarding web portal and where to download the sipdesk mobile software. This was responded to this morning by a friendly and able support person and I'm now connected to the management apps satisfactory.”

Posted 3 months ago

“The set up arrived while I was away on holiday. There were no instructions on how to wire it up. My daughter set it up but wired the box into the modem with both cables rather than one to the phone. The phone didn't work but I was getting voice mails on my computer while away. I phoned Xinix on my return and was told where we'd gone wrong. Polite and helpful service from the support team BUT not everyone's as clever as they might be when it comes to tech, so a brief note on where the wires go would be helpful.”

Posted 5 months ago

“Xinix support were friendly and helpful throughout the solving of my issue although it was Grandstream support that solved the problem for me in the end.”

Posted 5 months ago

“Original problem caused by Xinix but Chloe and Uzair worked very hard to remedy the situation and provide me with broadband and a working home phone.”

Posted 9 months ago

“I have been migrating my phone line to VOIP and picked Xinix based on reasonable packages, based in the UK and was surprised when they responded within an hour. I know the names of all those dealing with my account and they respond almost by return. Big Telco's Take note”

Posted 1 year ago

“Initial problems seem to have been rapidly sorted”

Posted 1 year ago

“After a sticky start with emials and forms not getting through to the needed people Uzair came in and sorted the changeover to completeion successfully with clear activation. Good work”

Posted 1 year ago

“Thanks Azair you sorted our glitch out swiftly with no problems.”

Posted 1 year ago

“very helpful and replies promptly.”

Posted 1 year ago

“Hussain was patient, calm and understanding. His attitude was second to none. Many thanks him and the team; at first I was a bit hesitant but after the few teething issues l am really confident and that I made the right choice.”

Posted 2 years ago

“The support for installation by Hussain was excellent”

Posted 3 years ago

“Spent several months comparing Xinix with Yo Telecom, Berry Telecom and BT's VOIP offering. Xinix had better prices, shorter contracts (30 days rolling), better features, were able to let me test their online portal, and sent me three handsets to plug in and try, so that's pretty amazing service already. Thanks to Jalal for answering all the questions. Signed up, phones were delivered (self-installation - I wasn't given the option of having them come out to make it work, but that's probably a Covid thing), the phone numbers were ported when they said they would and we experienced no downtime. We were given a temporary number so that I could test everything was working. Bill has been brilliant, answered everything I've thrown at him about how to configure everything like call queues and time frames, and discussing various 'advanced' features that I wanted to implement through the phones network interface (turning off missed call popups, changing the BLF LED behaviour, how to auto-provision other parameters and so on). Some of the phones didn't auto-provision out of the box, but that was sorted with a factory reset. He didn't even shame me when I admitted I'd connected the handsets to the headset port on several phones and couldn't hear anything. So it's all pretty darn good. But you'll notice only 4 stars, not 5. Why? Well, I think the portal is not very efficient - if you want music on hold in a queue, but you want users to hear a ringing tone when they dial in, you have to add music, then add an mp3 of a phone ringing as an introductory message. If you want to import shared contacts, it duplicates existing contacts, so you either have to delete everything or only import new contacts. If you want a queue to behave differently at different times of day/week/year then you lose some settings that are available if you don't use the time frames. Call history doesn't look-up the company phone book to populate From with a name, so it's not always easy to see if contacts have called. Oh, and the call history doesn't show a call quality summary for calls before midday. But the biggest loss of stars is currently the call quality. Inititally we were on a really sub-par G729 8kbps codec that sounds like a recording from World War 2. This is cheap, low bandwidth, and fine for most use cases, but it wasn't good enough to give the call quality we want. We're now using PCMA (which is the G711a codec at 64kbps) which is better, but still inferior to a normal PTSN/copper phone call. I've tried to get them to turn on G722 support, which is a wideband codec also using 64kbps, but that hasn't taken effect yet. My limited testing (and understanding) suggests that jitter and packet loss aren't a problem, and the QoS in our Draytek router appears to be working well (in so much that network activity doesn't seem to impact call quality). I'm very happy, but it's not 100% perfect yet, merely 99%. But I am pretty sure that Bill will have sorted everything by the time most of you read this, and as such, even though I've only been with them officially since the 16th, I can totally recommend Xinix to anyone thinking about moving to VOIP.”

Posted 3 years ago

“We chose Xinix from they initial customer service contact, this was professional and clear in content. The transfer from our old provider to Xinix was difficult, but Xinix took care of the process, Xinix have an excellent, dedicated support team, Bill, was the person supporting us, he was helpful, polite and explained the process through out, getting in contact was almost direct the follow up calls were no more the a few minutes, we are please we have gone with Xinix Garry Taylor Taylor Made Training (nw) Ltd”

Posted 3 years ago

“Had some problems with the setting up and time on the handset but overall it’s been good. I would recommend it.”

Posted 3 years ago

“Very happy with the service to date, within the Sales department in particular, Jalal is very helpful and has given the valuable time it takes to get to know a customers needs....There may be a few things that weren't explained properly that crop up later in a following conversation but overall pretty good standard of information given from the outset....Thank you Jalal, Support From what I am being told from my team member I believe the support side could be a bit more punctual in responding when we have an issue - although I have told my team member that obviously we are not the only customer you have and generally a 'ticket' has to be raised in order to resolve the issue, not sure this is the best way forward as not sure if you have an 'order of importance' on the ticket issuing and the more severe issues are moved up the list as they come in? or maybe you do and that is why it takes a little longer than normal sometimes to respond? I don't know- just going on what I am told by my colleagues. Overall a good service Thank you”

Posted 6 years ago

“Extremely satisfied with the service we received from Xinix world, on very few occasions when we have had technical problems members of staff have been helpful at resolving the situation to allow our business to get back upto speed.”

Posted 7 years ago

“We are happy with the service so far.”

Posted 8 years ago

“Early days as we are still setting up our system. Overall so far service has been good and system seems very flexible. Could have done with more technical knowledge as we had 3 days without any phone service due to the need to change a basic a setting on our IT system. Nobody seemed to know or be able to diagnose the problem until we paid an IT engineer to come in for half a day and make the change which took a few minutes. Otherwise, the service has been good.”

Posted 8 years ago

“I have been very happy with the service I recieved from Xinix World, I would recomend Xinix World. TeePee Estate Agents.”

Posted 8 years ago

Xinix is rated 4.9 based on 506 reviews