“Very happy with the service to date, within the Sales department in particular, Jalal is very helpful and has given the valuable time it takes to get to know a customers needs....There may be a few things that weren't explained properly that crop up later in a following conversation but overall pretty good standard of information given from the outset....Thank you Jalal,
From what I am being told from my team member I believe the support side could be a bit more punctual in responding when we have an issue - although I have told my team member that obviously we are not the only customer you have and generally a 'ticket' has to be raised in order to resolve the issue, not sure this is the best way forward as not sure if you have an 'order of importance' on the ticket issuing and the more severe issues are moved up the list as they come in? or maybe you do and that is why it takes a little longer than normal sometimes to respond? I don't know- just going on what I am told by my colleagues.
“Extremely satisfied with the service we received from Xinix world, on very few occasions when we have had technical problems members of staff have been helpful at resolving the situation to allow our business to get back upto speed.”
“Early days as we are still setting up our system. Overall so far service has been good and system seems very flexible. Could have done with more technical knowledge as we had 3 days without any phone service due to the need to change a basic a setting on our IT system. Nobody seemed to know or be able to diagnose the problem until we paid an IT engineer to come in for half a day and make the change which took a few minutes.
Otherwise, the service has been good.”