Xinix Reviews

Name: Xinix
Rating: 4.89

4.9 Rating 947 Reviews

98 %

of reviewers recommend Xinix

4.9

Based on 947 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maseb is very kind calm and with a professional approcah he has solved the issue I was facing too”

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Posted 5 days ago

“Ali was very helpful, i appreciate his efforts to solve my problem.”

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Posted 1 week ago

“A really helpful gentleman called ALI has been looking into our problems with our new digital phone system and although we have been able to receive calls forwarded via my mobile phone we are finding that we cannot make calls on our digital phone or receive calls but I have confidence that Ali will sort this out for us as I think our broadband is playing up . Thank you”

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Posted 1 week ago

“Incredible customer service. So quick to come back with answers and super patient with all the questions I had. Would recommend.”

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Posted 1 week ago

“Ali was very helpful, going above and beyond to help set up our portal login and explaining different features. Brilliant service”

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Posted 1 week ago

“Very helpful and proactive support assistant. Not only sorted out the problem I had but also suggested changes to sort out other issues I didn't know could come from the Xinix system.”

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Posted 1 week ago

“Thank you Ali for assisting me today. He was efficient in dealing with the query and helped resolved the issue quickly”

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Posted 1 week ago

“I had a problem which I explained via the Xinix support email. Had a speedy response that suggested a sequence of operations to fix the issue. These worked, so I am a happy customer.”

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Posted 2 weeks ago

“Ali was very helpful and resolved my issue efficiently, thank you.”

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Posted 2 weeks ago

“Ali was extremely helpful and resolved the issue very quickly!”

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Posted 2 weeks ago

“I would strongly advise others to think carefully before purchasing from XINIX. I ordered an Elgato Stream Deck Studio at the advertised price, paid for it in full, and shortly afterwards received an email headed "Order Confirmed" thanking me for my purchase and stating that my order was being prepared for shipment. Only after all of this did XINIX contact me to say the advertised price was wrong and that they would not honour the order unless I paid substantially more. As a customer, I find this completely unacceptable. If a retailer's systems are capable of taking payment, confirming an order and telling the customer that it is being prepared for dispatch, then those systems should also be capable of verifying the price before sending a confirmation. What made matters worse was the contradictory explanation I received. The confirmation email clearly indicated that my order had been accepted, yet I was later told that it was merely an automated acknowledgement and that the company could simply cancel the order because of a pricing error. As a customer, this feels misleading and does little to inspire confidence in either their ordering process or their terms. To be fair, the customer service representative remained polite throughout and my refund was processed promptly. However, good customer service cannot make up for a sales process that accepts payment, confirms an order and then attempts to renegotiate the price afterwards. Mistakes happen, but customers should not be expected to bear the consequences of failures in a retailer's pricing systems. The responsibility for ensuring prices are correct lies with the retailer, not the customer. Overall, this was a frustrating and disappointing experience, and it has left me with very little confidence in ordering from XINIX again. Would I purchase from them in future? Unfortunately not.”

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Posted 2 weeks ago

“quick and excellent service and support”

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Posted 2 weeks ago

“I'm truly grateful for their outstanding professionalism and prompt support. They resolved my withdrawal issue smoothly, making the entire process stress-free. Their consistent communication, timely updates, and genuine dedication gave me confidence every step of the way. I sincerely appreciate the exceptional assistance they provided from start to finish.”

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Posted 3 weeks ago

“Ali really helped me, with the issue that we had. swift work and understanding thank you”

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Posted 3 weeks ago

“Exceptional and patient online technical support! I recently needed assistance with my system setup and contacted Xinix online tech support. I have always incredibly impressed by the level of service. The technician, Ali, was not only highly knowledgeable but also remarkably patient. He explained everything clearly in everyday language without overwhelming me with technical jargon, and stayed with me until every single issue was fully resolved. It is rare to find technical support that combines top-tier expertise with such excellent customer care. Highly recommended!”

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Posted 1 month ago

“I've been using Xinix's services for many years. Their VOIP services are top notch and their support team is absolutely amazing. High recommended”

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Posted 1 month ago

“Landline issues regularly causing problems. Ail Haider support very patient. Not happy either Virgin and would not recommend them.”

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Posted 1 month ago

“Phone kept dropping out. I could reboot it but needed to identify the cause. Took several conversations and trials but eventually sorted. From the time I raised the ticket, Xinix attention to the issue could not be faulted. Thanks for the excellent service.”

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Posted 1 month ago

“very useful, very attentative. Got the problem sorted very quickly.”

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Posted 1 month ago

“Thankyou ali for your help.”

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Posted 1 month ago

Xinix is rated 4.9 based on 947 reviews