Xinix Reviews

Name: Xinix
Rating: 4.89

4.9 Rating 954 Reviews

98 %

of reviewers recommend Xinix

4.9

Based on 954 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ali was very helpful sorting out connection and ensuring all was working correctly. We have moved over from EE and found the service to be much better than our experience's with EE. We're happy with the price and the speed in which things are done. No complaints at all.”

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Posted 5 days ago

“Khan was very good , clear and effective”

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Posted 1 week ago

“Good fast service. Worth a look at . Thanks.”

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Posted 1 week ago

“Ali H was incredibly helpful and knowledgeable. What a legend!”

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Posted 1 week ago

“Thanks Ali - great and friendly service”

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Posted 1 week ago

“Best company I have dealt with. They are human and they answer calls promptly. My porting was done efficiently and they even rang to check all was working and if I was satisfied with their service. Delivery was prompt and they offer a really good monthly price. Definitely recommend.”

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Posted 1 week ago

“Great and fast service! Thank you, Muhammad, for your help and excellent support.”

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Posted 1 week ago

“Maseb is very kind calm and with a professional approcah he has solved the issue I was facing too”

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Posted 2 weeks ago

“Ali was very helpful, i appreciate his efforts to solve my problem.”

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Posted 3 weeks ago

“A really helpful gentleman called ALI has been looking into our problems with our new digital phone system and although we have been able to receive calls forwarded via my mobile phone we are finding that we cannot make calls on our digital phone or receive calls but I have confidence that Ali will sort this out for us as I think our broadband is playing up . Thank you”

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Posted 3 weeks ago

“Incredible customer service. So quick to come back with answers and super patient with all the questions I had. Would recommend.”

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Posted 3 weeks ago

“Ali was very helpful, going above and beyond to help set up our portal login and explaining different features. Brilliant service”

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Posted 3 weeks ago

“Very helpful and proactive support assistant. Not only sorted out the problem I had but also suggested changes to sort out other issues I didn't know could come from the Xinix system.”

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Posted 3 weeks ago

“Thank you Ali for assisting me today. He was efficient in dealing with the query and helped resolved the issue quickly”

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Posted 3 weeks ago

“I had a problem which I explained via the Xinix support email. Had a speedy response that suggested a sequence of operations to fix the issue. These worked, so I am a happy customer.”

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Posted 4 weeks ago

“Ali was very helpful and resolved my issue efficiently, thank you.”

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Posted 1 month ago

“Ali was extremely helpful and resolved the issue very quickly!”

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Posted 1 month ago

“I would strongly advise others to think carefully before purchasing from XINIX. I ordered an Elgato Stream Deck Studio at the advertised price, paid for it in full, and shortly afterwards received an email headed "Order Confirmed" thanking me for my purchase and stating that my order was being prepared for shipment. Only after all of this did XINIX contact me to say the advertised price was wrong and that they would not honour the order unless I paid substantially more. As a customer, I find this completely unacceptable. If a retailer's systems are capable of taking payment, confirming an order and telling the customer that it is being prepared for dispatch, then those systems should also be capable of verifying the price before sending a confirmation. What made matters worse was the contradictory explanation I received. The confirmation email clearly indicated that my order had been accepted, yet I was later told that it was merely an automated acknowledgement and that the company could simply cancel the order because of a pricing error. As a customer, this feels misleading and does little to inspire confidence in either their ordering process or their terms. To be fair, the customer service representative remained polite throughout and my refund was processed promptly. However, good customer service cannot make up for a sales process that accepts payment, confirms an order and then attempts to renegotiate the price afterwards. Mistakes happen, but customers should not be expected to bear the consequences of failures in a retailer's pricing systems. The responsibility for ensuring prices are correct lies with the retailer, not the customer. Overall, this was a frustrating and disappointing experience, and it has left me with very little confidence in ordering from XINIX again. Would I purchase from them in future? Unfortunately not.”

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Posted 1 month ago

Thank you for taking the time to share such detailed feedback, and please accept our sincere apologies for your experience. You are right to expect that when an order is placed and confirmed, the price shown should be correct. In this instance a pricing error occurred due to a supplier data synchronisation issue, and it was not identified before your automated order confirmation was issued. That was our failing, not yours, and we understand entirely why it was frustrating. As soon as it came to light, we contacted you directly rather than leaving you waiting, and your full refund was processed promptly so that you were never out of pocket. We also offered a discounted price and free shipping in an effort to reach a fair resolution, though we appreciate that did not undo the disappointment of the original experience. Pricing errors are rare for us, and we've since strengthened our pricing validation process to reduce the chance of this happening again. We're genuinely sorry we didn't get this right for you. If you would ever be willing to give us another opportunity, we would welcome the chance to show you a better experience. Kind regards, The Xinix World Team

Posted 1 week ago

“quick and excellent service and support”

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Posted 1 month ago

“I'm truly grateful for their outstanding professionalism and prompt support. They resolved my withdrawal issue smoothly, making the entire process stress-free. Their consistent communication, timely updates, and genuine dedication gave me confidence every step of the way. I sincerely appreciate the exceptional assistance they provided from start to finish.”

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Posted 1 month ago

Xinix is rated 4.9 based on 954 reviews