Xinix Reviews

Name: Xinix
Rating: 4.90

4.9 Rating 893 Reviews

98 %

of reviewers recommend Xinix

4.9

Based on 893 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service provided by Uzair from Xinix was brilliant, I really struggle with IT and he dealt with my issues professionally and calmly with a positive outcome. I recommend Xinix as a company should you be considering changing to the latest viop technology.”

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Posted 1 hour ago

“I had a call cut at exactly 1 hour and I queried if this was due to a Xinix function. Having raised a ticket I was fully informed as to what had occurred (call ended from called end) with evidence. Excellent and quick response from Xinix agent.”

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Posted 4 hours ago

“Made contact because of a faulty ATA connection. Replacement delivered promptly and a Xinix technician called to help set up the replacement. Brilliant customer service and support.”

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Posted 3 days ago

“Helpful and patience”

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Posted 3 days ago

“Excellent support from XINIX, minor issue sorted within literally two minutes! So pleased we use XINIX!!”

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Posted 5 days ago

“Very fast and professional reply to my issue.”

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Posted 5 days ago

“Fabulous support from Ali. I opened up a support question late yesterday evening and by 9.30am they were already calling me to sort it all out. Ali was fantastic and took control of the computer and sorted everything for me so I didn't have to do anything. Within 20 minutes the phone was back working.”

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Posted 1 week ago

“It was easy to contact Maryam by email and get my problem resolved. It involved giving online access to my pc so I could see what was going on and then follow instructions keyed in by Maryam. Vaneeza then double-checked that by billing address had been corrected. They always keep me updated.”

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Posted 1 week ago

“Easy to contact and friendly”

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Posted 1 week ago

“Uzair Sahi Very professional and helpful and really took to charge to get me setup. No stress”

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Posted 1 week ago

“I ordered some sd cards and they arrived as expected. on time. All good!”

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Posted 1 week ago

“Thanks to Maryam, vaneeza, jalal, for making my process easier, and all staff, wonderful service.”

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Posted 2 weeks ago

“When I could not log in today I phoned Customer Support. The person on the phone was very helpful and patient, and quickly solved the problem, explaining very clearly the new more secure login procedure. My only caveat: Xinix could have notified me by email in advance that their login system was changing to a more secure system. I had a disagreement with Blling a while after the start of my contract when an extra charge appeared for some mobile numbers that they said were not included, something not spelled out in the advertising. I had the money returned to my account. Otherwise the price I have paid for one year is reasonable, hence I have only given 4 stars when I would have given 5 stars just for today's Customer Support.”

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Posted 2 weeks ago

“Great service from Maryam, the box arrived on time ready for the Virgin Media broadband installation the following day. And once the new router was up and working Maryam quickly responded to my queries regarding attaching the comms box to my telephone base unit. I always felt confident that I would get a speedy response from her.”

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Posted 3 weeks ago

“Lots of patience and great help from Ali for sorting out software problems setting up MFA. Now all working well”

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Posted 3 weeks ago

“Thank you Maryam for taking the time to call me so many times and having the patience to assist me with my issue.”

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Posted 1 month ago

“A company that always answers phones quickly call u back and always fix your issues. This gentleman helped me extremely and even gave me a courtesy call. No other companies would even come near the service these guys provide. Thanks again”

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Posted 1 month ago

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Posted 1 month ago

“I recently had a technical query which received a prompt and helpful response. Thank you for the great service.”

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Posted 1 month ago

“The reason for 4 stars and not 5 is that the first ATA that I received was faulty. It was replaced within a couples of days and now works well. I was without my landline for a few days but Xinix kindly arranged to divert any incoming landline calls to my mobile.”

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Posted 1 month ago

Xinix is rated 4.9 based on 893 reviews