Worcester & Stratford Hearing Centres Reviews

Name: Worcester & Stratford Hearing Centres
Address: 5, Corn Market, Worcester, 5, Corn Market, Worcester, Worcestershire
Rating: 4.98

5.0 Rating 190 Reviews

100 %

of reviewers recommend Worcester & Stratford Hearing Centres

5.0

Based on 190 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Worcester & Stratford Hearing Centres:

Over 35 years' experience providing hearing aids & custom hearing solutions in Worcester & Stratford Upon Avon. Family-run, expert audiology advice.

Visit Website

Phone:

01905 617803

Email:

worcester@wshearing.co.uk

Location:

5, Corn Market, Worcester,
5, Corn Market, Worcester
Worcestershire
WR1 2DR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer of Alex at Worcester Hearing Centre for about 6 years and have always received very professional and friendly service from Alex and the team. I am now on my second pair of hearing aids, the Phonak Audeo I90-Sphere - the AI technology is impressive! Alex is always ready to go the extra mile to help with a problem, that is if the front desk haven't deal with it first. Why woulld anyone want to go elsewhere?”

Helpful Report

Posted 3 days ago

“'Hearing aids are like computers - you don't want them but when you've got them you can't do without them'. I spoke these words to the audiologist when I returned to the Centre recently following a minor malfunction. And it is so true. I didn't want hearing aids but I received such great care, encouragement and attention to detail from Adam (who inspires confidence in all things hearing) that now I wouldn't be without them. Please don't delay, look after your hearing and it will improve your life. Thank you Stratford Hearing Centre!”

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Posted 3 days ago

“TV turned up too loud , wife calls but can't hear her.yes, I need hearing aids ! Where to get help ? Which advice suggests local providers are generally better than national centres a web search reviews led to the right choice. Writing this now with my hearing aids in place I can say that they offer a truly professional friendly service. Alex using advanced diagnostic equipment determined the best solution for my particular needs . No hesitation in recommending them.”

Helpful Report

Posted 1 week ago

“Excellent service at Worcester Hearing Centre, I have been a client for 5 years+ and have received exceptional service if I have experienced any problems with my hearing aids during this time the reception staff have often sorted out minor problems I have encountered. My 6 monthly reviews with Alex during this period have been very professionally conducted, and any changes to my hearing situation has been well explained. I have recently upgraded my hearing aids to Phonak Audeo I90-Sphere with AI technology and found these to be a big improvement over previous versions. PS to Alex I have sorted my connection problem with my new TV, thanks again for your excellent service.”

Helpful Report

Posted 1 week ago

“Friendly welcome from Kim on reception. Very professional and and informative consultation with Laura. This was our first visit and we will definitely use again.”

Helpful Report

Posted 2 weeks ago

“I have been to the Worcester hearing centre several times now mainly for ear wax removal. I am always greeted with a smile from those on the desk and given personal attention at all times. Laura shows great interest in health and well being. She takes me through the procedure each time with great care. Thank you all at Worcester hearing centre. I would not go anywhere else.”

Helpful Report

Posted 3 weeks ago

“Started consultation process in August, Very welcoming and friendly. Alex was patient, very informative and sympathetic to my situation, (deafness, tinnitus 24/7, head pressure, etc) After several visits and trials I settled for the new AI aids which best suited my hearing difficulties. Throughout the process I was never put under any pressure to purchase, our discussions were based on what was best for me, and Alex was extremely patient with me. I have now had my aids for almost 2 months and I am adapting well. I can hear sounds I had not heard for years, I can hold a conversation in a busy environment, and on the telephone, turn the volume down on the TV and reduce the use of subtitles. The AI element is extraordinary in the way it can focus on speech in a noisy, busy environment. Much better than my previous hearing aids. I feel I have had excellent value for money service so far and the 5 year package ensures this level of service will continue. To Alex and the team, many thanks.”

Helpful Report

Posted 4 weeks ago

Dear Peter, thank you so much for your incredible 5-star review of Worcester Hearing Centre! We are absolutely delighted to hear about your positive experience throughout your consultation process with Alex. It’s wonderful to know that you felt welcomed and supported from the very beginning, and that Alex’s patience and understanding made a significant difference during this journey. We believe that finding the right hearing aids should be a personalised and pressure-free experience, and we’re thrilled that you found the perfect solution with the revolutionary Phonak Infinio Sphere AI hearing aids. It’s amazing to hear how they’ve enhanced your everyday life and allowed you to reconnect with sounds you had missed for so long. Thank you for your kind words about our service and for acknowledging our commitment to your long-term hearing health. We look forward to continuing to support you and ensuring you get the most out of your hearing aids. See you at your next appointment!

Posted 1 week ago

“I visited the Worcester Hearing Centre because my family ‘suggested’ I should! I was in denial that my hearing had deteriorated and was apprehensive and nervous. The reception staff were friendly and very welcoming. I saw Laura who was so kind and friendly and put me at ease immediately. She explained every step of the process and I completely trusted her and her advice. I found her to be just as friendly and professional on follow up visits. I never felt uncomfortable or pressured as I really didn’t want hearing aides but she helped me to realise the benefits. The aides we decided on are discreet and easy to use. Thank you Laura for your help and understanding.”

Helpful Report

Posted 1 month ago

Dear Christine, thank you so much for your fantastic 5-star review of Worcester Hearing Centre! We’re absolutely delighted to hear about your experience with Laura and our team. It’s completely understandable to feel nervous about your hearing, and we’re pleased that our staff made you feel welcomed and at ease. Laura’s friendly and professional approach truly reflects our commitment to providing compassionate care, and we’re thrilled that she was able to guide you through the process while respecting your feelings. It’s wonderful to know that the right hearing aids that suit your needs and lifestyle alongside our hearing care have made such a positive difference. Thank you for your kind words and for recommending us to others. We look forward to supporting you on your journey to better hearing, and we can’t wait to see you at your next visit!

Posted 1 week ago

“From the very first meeting, I have been impressed with the customer service at the Worcester Hearing Centre. Alex has dedicated his time and skill to guide me through the first 8 weeks. The care and attention to detail so that I was comfortable with my lifestyle change was important to me. I can honestly say the Worcester Hearing Centre will look after you!”

Helpful Report

Posted 1 month ago

Dear Jeremy, thank you so much for taking the time to write us a 5-star review of Worcester Hearing Centre! We’re absolutely delighted to hear about your positive experience with Alex and our team. It’s wonderful to know that the care and attention you received during your first weeks with us made your transition to hearing aids feel seamless and comfortable. Personalised hearing care and customer satisfaction is what we strive for, and it’s rewarding to hear that our efforts have made such a positive impact on your lifestyle. Thank you for your heartfelt recommendation! We truly appreciate your trust in us, and we look forward to continuing to support you on your journey to better hearing. See you at your next visit!

Posted 3 weeks ago

“I needed hearing aids, I knew it and was anxious to get them, so, following my wife's experience and advise I attended the Worcester Hearing Centre. Diana was absolutely correct, I was given a very warm reception, including a cup of tea, I was reintroduced to Alex, having met him with Diana, he talked me through the procedure and we settled down to achieving the ultimate goal of providing me with, super slim, discreet , top quality hearing aids. Alex impressed me with his expertise, his thoughtfulness and understanding for individuals emotions regarding such personal matters as hearing. He gently worked his way through the tests, explaining all as he progressed, always asking if I was comfortable, always reassuring, always seeking the best possible result, which is exactly what he achieved. I have hearing aides I am very happy with and would not be without them now, this is why I write this review to recommend to others with hearing problems, visit the Worcester & Stratford Hearing Centres you will not be disappointed, it will be time and money well spent.”

Helpful Report

Posted 1 month ago

Dear Thomas, thank you for your wonderful 5-star review of Worcester Hearing Centres! We are thrilled to learn about your positive experience with us. It’s wonderful to hear that Alex and our whole team made you feel so welcomed and comfortable from the very beginning, making your journey to getting the perfect hearing aids a pleasant one. We believe that understanding and empathy are crucial when it comes to addressing personal matters like hearing, and it’s heartening to know that Alex’s expertise and attentiveness helped you achieve such satisfactory results. Thank you for recommending our services to others in need of hearing solutions. Your kind words truly motivate us to keep providing the best care possible. We are grateful you have chosen us as your hearing care provider. We can’t wait to see you on your next visit!

Posted 3 weeks ago

“As a new client, it has been a new life experience to be fitted with deaf aids for which the initial few weeks could have been a trying period but the service and understanding by Alex Eaves has been outstanding. A new world has opened and I can now hear news and conversations which I never had heard before - listening to gossip has now even become a pleasure !! I recommend this service to anyone, especially those in later years, as is my case.”

Helpful Report

Posted 1 month ago

Dear Richard, thank you so much for your wonderful 5-star review of Worcester Hearing Centre! We are absolutely thrilled to hear that your experience with us has been life-changing. It’s fantastic that Alex provided you with the outstanding service and understanding needed during your initial adjustment to your new hearing aids. Opening the door to a new world of sound and conversations is what we aim for, and it’s great to know that you’re now enjoying all the little things, including the joys of gossip! Your recommendation means a lot to us. Thank you for your kind words, and we look forward to seeing you at your next visit!

Posted 3 weeks ago

“A very professional & friendly service from the very first day of contacting Worcester Hearing Clinic. I have now been visiting the clinic for 4 years, have a new hearing aid & feel very well supported. I researched prices of hearing aids & care packages & feel that the clinic offer fair prices for their range of hearing aids & excellent service. It’s not just about the hearing aid, the support is an huge part of living with hearing loss. All staff are helpful. I highly recommend WHC.”

Helpful Report

Posted 1 month ago

Dear Tina, thank you so much for taking the time to leave us a 5-star review of Worcester Hearing Centre! We’re thrilled to hear that your experience over the last four years has been nothing short of excellent. Every hearing solution we provide is personal to each and every single one of our patients, so it is fantastic that together we’ve found a new hearing aid that works great for you and your particular hearing needs, and we’re even happier to know that you feel well-supported throughout your journey to better hearing. Your praise for our fair pricing and committed service is genuinely appreciated. We believe that support is just as important as the hearing aid itself, and we’re so glad to hear that our team has met your needs. Your kind words mean the world to us, we look forward to seeing you at your next appointment.

Posted 3 weeks ago

“It's the 'family' type reception when you go in and you know you will receive excellent professional attention. If I have had the need for a chat with Alex and he has been available and if the query is of a short nature he will deal with it or contact you later. After sales and sevice cannot be faulted.”

Helpful Report

Posted 1 month ago

Dear Roy, thank you so much for your fantastic 5-star review of Worcester Hearing Centre! We’re delighted to hear that you feel at home every time you visit us, as a family run business this is very important to us, and that you’ve received the professional attention you deserve. It's great to know that Alex has been there to assist you with your queries, ensuring that nothing is left unresolved. Your kind words about our aftercare service truly mean the world to us. We appreciate your trust in our team, and we look forward to continuing to provide you with exceptional care for all your hearing needs.

Posted 3 weeks ago

“It was in late 2020 when I decided to purchase some new hearing aids, having used NHS aids for a number of years. I made an appointment with a National company and had the usual tests etc. before the fitting of the new aids which at the time were satisfactory. It was in Sept. 2023 at the 3rd. annual test and service that I was told my hearing had deteriorated and the only option was for me to purchase more hearing aids which would cost me £4000+. Having spent £3300 in late 2020 after only 3 years usage I did not want to continue with this particular Company. I had been aware of Worcester Hearing Centre and made the decision to make an appointment, I have been with Worcester Hearing Centre for around 2 months now, and can honestly say that my hearing has improved significantly. The staff are kind, considerate and helpful, from Kim and Michelle in reception to Alex the Audiologist, in fact they are SIMPLY THE BEST.”

Helpful Report

Posted 1 month ago

Dear Eric, thank you so much for your incredible 5-star review of Worcester Hearing Centre! We’re truly delighted to hear that your experience with us has led to a significant improvement in your hearing. It’s wonderful to know that our team, including Kim, Michelle, and Alex, provided you with the supportive and considerate care you deserve. Your feedback means the world to us, and we’re grateful that you have chosen us as your hearing care provider, especially after all the trouble you have gone through before coming to us. Thank you for trusting us with your hearing needs, and we look forward to continuing to support you on your journey to better hearing.

Posted 3 weeks ago

“I have used Stratford Hearing Center on a number of occasions and have always received expert friendly service. It is very easy to make an appointment, reception staff are helpful and Laura explains things very well and puts you at ease.”

Helpful Report

Posted 1 month ago

Dear Rod, thank you so much for your wonderful 5-star review of Stratford Hearing Centre! We’re delighted to hear that you consistently receive expert and friendly service from our team. It’s great to know that making an appointment is easy and that Laura has been able to put you at ease while clearly explaining everything. Your kind words mean a lot to us, and we truly appreciate your continued trust in Stratford Hearing Centre. We look forward to seeing you again soon!

Posted 3 weeks ago

“The service at Worcester was exceptional, Laura is very professional and removed my earwax without any discomfort to myself , despite it being very tricky due to my very narrow ear canal. She made me feel relaxed and talked me through the whole process , I particularly liked the image captures so you can see a before and after ! The reception lady, Kim, was very friendly and helpful and made me very welcome. All the paperwork I had to complete was handled seamlessly. I would definitely recommend anyone with a blocked ear to go to Worcester Hearing centre. It’s also cheaper than other places I researched as they look at both ears for the price.”

Helpful Report

Posted 1 month ago

Dear Ruth, thank you so much for your amazing 5-star review of Worcester Hearing Centre! We’re thrilled to hear that Laura provided you with exceptional service and made your earwax removal experience comfortable and relaxing. We're also glad to know that Kim's warm welcome and seamless handling of paperwork added to your positive experience. Your recommendation means a great deal to us, and we truly appreciate you choosing Worcester Hearing Centre for your hearing care needs. Thank you once again for your kind words, and we look forward to assisting you in the future!

Posted 1 month ago

“The service was first class and everyone helped”

Helpful Report

Posted 1 month ago

Dear John, thank you for the fantastic 5-star review of Worcester Hearing Centre! We’re thrilled to hear that you had a great experience with us and that our team was able to assist you so well. Your kind words mean a lot to us, and we strive to provide the best experience possible to every customer. Thank you for choosing us, and we look forward to seeing you again soon!

Posted 1 month ago

“I have been going to the Worcester Centre for the past 2 years and have always found the reception staff very welcoming, efficient and helpful. I have seen both Laura and Adam and have found them both very knowledgeable and caring, explaining exactly what my problems were.”

Helpful Report

Posted 2 months ago

Dear Janet, thank you so much for your fantastic 5-star review of Worcester Hearing Centre! We’re delighted to hear that our reception team made you feel welcome and that both Laura and Adam provided you with the knowledgeable and caring assistance you deserve. It’s wonderful to know that their explanations helped clarify your concerns. Your kind words mean a lot to us, and we truly appreciate you trusting us with your hearing care over the past two years. We look forward to continuing to support you in the future!

Posted 1 month ago

“A very efficient and professional organisation. From the welcome on arrival to the excellent attention and solution required to resolve your hearing issues. I would recommend the Stratford Hearing Centre to anybody. First Class”

Helpful Report

Posted 2 months ago

Dear James, thank you for your outstanding 5-star review of Stratford Hearing Centre! We’re thrilled to hear that you had a great experience with us, from your warm welcome to the attentive care you received. Your recommendation means the world to us, and we truly appreciate your kind words about our commitment to hearing care. Thank you for choosing Stratford Hearing Centre, and we look forward to seeing you again soon!

Posted 1 month ago

“I must add with many others that when I went to the Worcester Hearing Centre, the welcome I received was very friendly and assuring. The treatment I’ve received from the time of ear wax removal to hearing test and now continuing, has been excellent. Alex has been superb with his assessment and subsequent treatment. I can do nothing but recommend the Hearing Centre but then I am slightly biased – partly because of my own treatment but also my wife who has been a patient/customer at Worcester Hearing Centre for a few years. She also can only speak highly of the Centre and her welcome and treatment.”

Helpful Report

Posted 2 months ago

Dear Roger, thank you so much for your wonderful 5-star review of Worcester Hearing Centre! We’re delighted to hear that you received such a warm welcome and excellent care during your visits. It's fantastic to know that Alex provided superb assessment and treatment, and we appreciate your trust in our services. We are equally pleased to hear that your wife has had a positive experience with us as well. Your recommendations mean a great deal to our team, and we are committed to maintaining the high standard of care you've come to expect. Thank you once again for sharing your kind words, and we look forward to seeing both you and your wife again soon!

Posted 1 month ago

Worcester & Stratford Hearing Centres is rated 5.0 based on 190 reviews