VidiVet Reviews

Name: VidiVet
Address: 110-114 Duke Street, Liverpool, Liverpool
Rating: 4.97

5.0 Rating 924 Reviews

99 %

of reviewers recommend VidiVet

Company Reviews

Metrics

Info

5.0

Based on 924 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About VidiVet:

Ask any question about your pet 24/7 via the VidiVet app. Our friendly vets send you a personalised video reply in next to no time.
Peace of mind in minutes.

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VidiVet 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service! We got a video appointment straight away and two follow up calls to check out dog was doing ok. Really friendly and efficient!”

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Posted 4 years ago

“Absolutely excellent service, brilliant vets, amazingly fast responses and invaluable advice. I've saved a fortune in trips to the vets!”

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Posted 4 years ago

“Thank goodness for this service! When our own vets is closed or I’d like a second opinion or just when I’m concerned about my dog, these guys are always on hand to answer my questions! I didn’t expect to get a reply so quickly but they send their video replies very speedily. I’d recommend their service.”

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Posted 4 years ago

“Very easy to book an appt and had some good advice”

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Posted 4 years ago

“This has been the 1st time I have used the Vidivet service and was very impressed how quickly they responded and provided good advice and a follow up call. I will most definitely use this service again”

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Posted 4 years ago

“We have used VidiVet twice and would use the service again. They have been so helpful in triaging our pets and saved us 2 trips to the vets, where we were able to do things ourselves to make our pets better. We received a speedy and detailed response both times and felt reassured by their advice. Thanks so much VidiVet, great service! 🐾”

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Posted 4 years ago

“Cannot fault the service I have received. Ben was so responsive and really helped to put my mind at rest. Loved the personal touch of using my name when responding by video message. I’m so impressed and would have no hesitation in recommending Vidivet 🐾”

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Posted 4 years ago

“Great service. Very quick response from Ben and very helpful and friendly as always. He was able to provide reassurance and also some recommendations on treatment until I can secure an apt with my local Vet.”

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Posted 4 years ago

“Ben and Rory are utterly brilliant and Vidivet is a GENIUS idea. Every dog owner has moments when they just need a bit of reassurance, and with Vidivet there is no lag time, no loading the dog into a car, or sitting in a crowded waiting room. With Vidivet the response is virtually instantaneous and unlike Googling the symptom, (which is something we've all done), you get to speak to a knowledgeable, personable and more importantly, fully qualified veterinarian, who can see your dog and examine it virtually, via a video clip. I couldn't believe how quickly my query was answered, it took under a minute, Rory took a look at my springer, Bert, and gave his advice and I immediately felt reassured. I will be telling all of my pet owning friends to subscribe to Vidivet, because it brings peace of mind for a very reasonable price, which is all any pet owner wants.”

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Posted 4 years ago

“Super helpful guidance. Really quick to respond and followed up the next morning to check on how she was.”

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Posted 4 years ago

“Ben and Rory were incredibly helpful when our cockapoo was going through a bought of gastrointeritis. They answered our questions really quickly and even made the effor to checkup on us each day.”

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Posted 4 years ago

“I was worried today after my puppy had picked up what appeared to be a puff ball mushroom which burst and released spores, it was great to be able to have a vet answer directly to put my mind at ease within 10 minutes of me asking the question. Very friendly and professional service.”

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Posted 4 years ago

“First time using this Service absolutely Fantastic, highly recommended, so worried about our little pooch Milly didn't know what to do, Spoke with Ben and put our minds to rest. Thanks guys”

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Posted 4 years ago

“Brilliant service. Was my first time using the service but my query was dealt with quickly and very professionally. Was nice to have my mind at ease without an unnecessary vet visit. Will definitely use again and recommend to friends and family. Thank you all!”

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Posted 4 years ago

“I have never used an online vet service before so was almost expecting a generalised automated response for similar issues I wrote to them with. Within minutes I had a video message that was recorded there and then with a vet that had looked over the problem my dog was having. Multiple options for contact (audio, video or text) and a returned video with relevant information. Within 10 minutes of contacting them my mind had been put at ease and I hadn’t even left my lounge. Fantastic service with friendly vets at the other end! Highly recommend! Thank you for the great service”

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Posted 4 years ago

“Vidivet has been absolutely amazing. Such a wonderful concept and very easy and convenient. Ben has always been wonderful for us theres been a few times I've been worried and messaged at night and he's always been there to help”

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Posted 4 years ago

“What a brilliant idea! I’m forever running to the vets over the smallest of sniffles so this app will save me time and money. I’ve only needed to use it once so far but literally having a vet in my pocket that I can send videos to is so reassuring. I’m blown away that something like this exists.”

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Posted 4 years ago

“Very useful system, questions answered regarding my newly diabetic dog and feeding raw and stress curves . Quicker than my own vet who is not raw freindly. Ben really reassured me in what to do for the best outcome. Big thank you. J”

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Posted 4 years ago

“I was so impressed by the fast response and support when my dog was unwell, the alternative would have been driving to the vets at midnight! Highly recommended service to all pet owners”

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Posted 4 years ago

“I have used the service three times, over the last 2 months (2 “emergencies” and 1 general query). It is excellent. The vets respond within 1-2 minutes and provide reassurance and expert guidance. I would not be without it.”

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Posted 4 years ago

VidiVet is rated 5.0 based on 924 reviews