Valley Mill Reviews

4.9 Rating 592 Reviews
98 %
of reviewers recommend Valley Mill
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About Valley Mill:

For over a decade, Valley Mill has been built on the vision of manufacturing and supplying 100% Welsh and British products of true quality and authenticity.

Our team of designers and craftsmen make our products from the finest materials and ingredients, so you don’t have to compromise.

Having supplied products to some of the most demanding and influential customers in the world, such as Red Bull, NATO, NFU Mutual, Bafta Cymru, RBS, The Welsh FA and even Her Majesty the Queen, Valley Mill has the confidence and drive to keep putting Wales on the map.

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Unit 4, RVB Park, Camffrwd Way

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I ordered from S Wales for a recipient in Leicester. Her address was filled in but no space for email or tel no which they would need for delivery. So I was receiving the dates and times and passing them on. Otherwise lovely selection of products prices good and I would go there again. Thankyou.
Helpful Report
Hi Diana, Many thanks for your review! Like any other website, we take the email and phone number of the customer placing the order - when ordering for somebody else, what is generally done is that you put their email/phone number in the form, or just their phone number if you would rather they didn't receive the order confirmation. Alternatively, you could get in touch with us and we could change these for you, and personally send you a copy of your invoice for your records! Nick Valley Mill
Just to let you know that whilst the service was great and delivery quick, and the products are lovely. The bath salts box was crushed and the salts had all come out inside the delivery bag. I have made do by tipping them into Tupperware but other customers might not be so flexible. You wouldn’t be able to use as a gift, which was my original plan.
Helpful Report
Hi Penny, Thank you for your feedback, and we are sorry to hear that! We're unfortunately unable to control how our courier handles items, and we do everything that we can to ensure that goods are packaged as well as they can be to minimise any damage to packaging. This is something that is under constant review. Kind regards Valley Mill
My order was delayed twice and they said I would get a gift but nothing arrived .Everything was packed very well
Helpful Report
Hi Linda, I am very sorry to hear that the free gift didn't arrive with the order - it has been complete pandemonium here so we can only apologise! In the hope of making amends, I have issued you a part refund against your original order. Have a lovely Christmas! Valley Mill
Very good quality sign but reason I’m giving it 3 stars is because the superglue it came with was unsafe to use, it spread all over my hand after I opened the top, there was no warning or even safety advice on using gloves etc. really dangerous.
Helpful Report
Hi Waseem, We're very sorry to see this! We take your point about the glue - at present, we are reviewing this process and we realise the glue isn't the best. Due to the ongoing situation, we're finding it a little difficult to find a suitable replacement but it is something that we are working hard to resolve. Thank you Valley Mill
Not the easiest web site to navigate but two of us managed in the end. Ordered a remembrance plaque. Took a long time to arrive, possibly due to pandemic?
Helpful Report
Hi Marie, We're a little disappointed to see this less than great review! We pride ourselves on being available to offer help on our website and are reachable by phone, email and social media to offer advice and assistance. We have spent a lot of time and resources in improving the design tool and rolled out a revamped version in the summer, which has been well received. We realise that some people will still struggle with it, however, and so we can even offer to create a design for you based on your requirements. I can also see that your memorial was expected on the 8th of November, but we didn't manage to actually send this out to you until that exact date and so would have been received the day after. We offer the expected delivery dates as pure estimates, and so are not able to offer these as firm guarantees. We also offer these estimates to you before an order is placed, and once your order has been placed we confirm this to you by email. We are working to a 25 working day turnaround for memorials - this has slightly increased from the previous 20 working days, against our wishes, but unfortunately, a number of ongoing issues such as Covid and supply problems have forced our hand. We will always do what we can to reduce this date if we can if there are exceptional circumstances that mean you would require it sooner. Hopefully that answers some of your concerns :) Kind regards Valley Mill
The plaque was excellent. The amount of packaging was ridiculous.
Helpful Report
Hi Alan, Thank you for your review, and we're very glad to hear that you are happy with your plaque. Regarding the packaging, we realise that we have to use a fair amount - but without it, these wouldn't survive the journey from our workshop to your door! We are doing as much as we can to come up with a packaging method that uses less, but also offers adequate protection from couriers/transit.
Valley Mill is rated 4.9 based on 592 reviews