Slate House Reviews

Name: Slate House
Address: Unit 16, SA1 Business Park, Swansea, United Kingdom
Rating: 4.86

4.9 Rating 1,119 Reviews

100 %

of reviewers recommend Slate House

4.9

Based on 1,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Slate House:

For over a decade, Valley Mill has been built on the vision of manufacturing and supplying 100% Welsh and British products of true quality and authenticity.

Our team of designers and craftsmen make our products from the finest materials and ingredients, so you don’t have to compromise.

Having supplied products to some of the most demanding and influential customers in the world, such as Red Bull, NATO, NFU Mutual, Bafta Cymru, RBS, The Welsh FA and even Her Majesty the Queen, Valley Mill has the confidence and drive to keep putting Wales on the map.

Visit Website

Email:

sales@slate-house.co.uk

Location:

Unit 16,
SA1 Business Park,
Swansea
United Kingdom
SA1 8DB

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Slate House 5 star review on 30th May 2025

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was really easy to order online and when I phoned the company there were helpful and quick to respond to my email. The item was as described and we were very happy with the quality and writing on the item. Highly recommend.”

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A pleasure to be able to help, Carolyn

“I am delighted with my Mum's stone.”

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“We like the size of the diolch hearts we bought but there are quite a few marks on them. Are these imperfections a part of the slate?”

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“So pleased with our sign, creating the design was easy on the website with lots of options. The sign came very quickly, was well packaged, and is perfect, great quality too ! We will definitely be making more purchases. Thank You !”

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“wonderful products at wonderful prices. Very well made. Make interesting presents. Will make it my first choice when looking for gifts for friends”

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“The memorial stone came out lovely. We were very happy with the finished work. Thank you!”

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“I came across Valley Mill while visiting Resolven Market. I had wanted a slate address plaque, but wasn't sure where to go. The quality of the products on offer was obvious, and staff were friendly and knowledgeable. I placed my order online. I wasn't quite sure of my design, but a note in Special Instructions asking for help was answered promptly. The resulting design was perfect, and the product I have received is the same. I am excited to install install!”

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“Thrilled to bits with the memorial stone. Great quality. Excellent customer service. Highly recommended.”

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“Beautifully made memorial.”

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“Asked for holes to be drilled to attach to wooden gates in the instructions. Sign arrived with hidden fixing holes for a masonry wall and no actual fixings anyway so not what I ordered and effectively a useless piece of slate Customer service non existent and person I spoke to told me it was all my fault as clearly asking for holes to attach to wooden gates was insufficient. As hidden fixings are the default why did I bother sending extra instructions if I didn’t want holes drilled? Don’t deserve business which is a shame as the product itself if I could use it is excellent”

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“Excellent quality, very pleased with everything except the lack of fixings/fasteners.”

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“I am so very Happy with the heart cremation plot plaque for my mum, It’s absolutely beautiful, They worked double hard to ensure it arrived in time! I’m so grateful to you! Thank you!!”

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“We ordered a flat plaque and are delighted with the result. It was easy to design the layout online and delivery took place in less than the estimated time.”

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“Beautiful personally engraved slate keyring - excellent quality and very unique - a great pleasure to have - very professionally wrapped and presented.”

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“Incredible service and fantastic products. Would definately recommend and will be using again 10/10!”

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“I can't tell you how pleased we were with the final results. There was a slight delay in the timings, fortunately we ordered well in advance. But it was all worth it in the end, fantastic.”

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“Ordered a personalised heart for my sisters 25th Wedding Anniversary. It was very easy to order and was delivered very quickly”

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“Very pleased with my purchase at a very low price also came very well packaged and protected. The only downside is no one informed me that not all the lettering could be fitted on.”

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“Very+impressed+with+this+company+will+definitely+purchase+again.+We+are+delighted+with+both+signs.+Very+helpful+when+contacting+for+help+with+order.+”

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“I absolutely love my new house sign! I cannot praise enough the high quality of the product and finish - worth every penny. I certainly would not hesitate to recommend and will order from here again in the future.”

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“I bought slate placemats, absolutely gorgeous, well packaged, fast delivery and received all in good order. Really happy 😃”

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Slate House is rated 4.9 based on 1,119 reviews