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TreatBox Reviews

4.8 Rating 3,204 Reviews
95 %
of reviewers recommend TreatBox
Company Reviews Product Reviews
1,015
 Questions Metrics Info
4.8
Based on 3,204 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read TreatBox Reviews

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

07866736331

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,
St Leonards on Sea,
TN38 9NL

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Anonymous
Verified Reviewer
“Quality of items not reflected well in price. Several items have not lasted very long at all & printed items seem rushed & bad quality. The face masks are awful!!! Really advise against putting them into a box. (I don’t recognise the brand either so unsure how legitimate/dermatologically tested! Very overpriced. Consider putting bits together yourself, you will be saving yourself a good amount of money from Treatbox’s high mark up.”
Helpful Report
Posted 7 months ago
Hello, Thank you for taking the time to leave us your review. It is really sad to hear how disappointed you feel towards TreatBox. We always want our customer to come away feeling amazing. We really want to help you to resolve any issues you may have had, but i am having difficulty locating an order from yourself? I have search high and low within our system so that i can reach out to you regarding the order you are referring to? With regards to the products we source. Lots of our products are from other small businesses which we take pride in supporting. Supporting each other makes the world of difference. If ever any items are faulty we are always happy to resolve this. It is sad to see such negativity towards a business who is purely doing its best and helping the world send love and support, nothing sinister here. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗
Posted 7 months ago
Hannah Smith
Verified Buyer
“Delivery was quick and the products included were good.”
Helpful Report
Posted 7 months ago
Katie White
Verified Buyer
“Item arrived damaged unfortunately, contacted TeatBox who said it’s a shame but doesn’t affect overall sentiment or use. No replacement or partial refund offered. Shame as first time using the company and would have expected more. From all their Instagram posts they show the products perfectly, not broken. Didn’t get what I was expecting basically.”
Helpful Report
Posted 7 months ago
Hi Katie, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗
Posted 7 months ago
Anonymous
Verified Buyer
“Sorry I cannot review. This was gift direct tomorrow friend. Have not heard if received.”
Helpful Report
Posted 7 months ago
Hey 👋 Thank you for taking the time to leave us your review. We would love to help you with this! From our findings, the order was delivered as addressed two days after dispatching. If this is not the case, Please can you email us at hello@treatboxuk.com where we can certainly get this looked into. Thank you for making our day - TreatBox 💗
Posted 7 months ago
Anonymous
Unverified Reviewer
“I ordered 2 mini treat boxes, for 2 friends who had helped me through a recent serious illness. Just a little something to say thank you. The named gift cards were put in the wrong boxes, meaning excruciating embarrassment on my part as one friend contacted me and said she had received something destined for someone else. Once I explained the error she then knew that I had ordered the same gift for another friend as well. It completely spoilt the whole gift giving and receiving process. I was offered a £5 refund and the correct gift cards reissued (which would just have prolonged the agony.) A small refund just couldn’t change the fact that the experience was so disappointing. When I explained my disappointment in a second email, I felt the response was curt, asking what I wanted the company to do. (I no longer want them to do anything). I have used this company in the past and was very pleased with the treat boxes ordered and received, but this experience has put me off ordering again.”
Helpful Report
Posted 8 months ago
Hello ✨ Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that we fell short on this occasion, and that our attempt at rectifying this was not satisfactory for you. We will always go above and beyond to sort any issues that may arise and If we can help further with this please do email us at hello@treatboxuk.com. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Thank you - TreatBox 💗
Posted 8 months ago
LISA MCCAULEY
Verified Buyer
“I love the idea of it but the message wasn’t on the gift which meant my friend had no idea who it came from and I had to ask her if she got it ok.”
Helpful Report
Posted 8 months ago
Hi Lisa 👋 Thank you so much for sharing your review with us. We truly appreciate you taking the time. We are incredibly sorry to learn that the gift message was missing from your order. Please accept our sincerest apologies for any inconvenience this may have caused. At TreatBox, ensuring a seamless and delightful experience for our customers is our top priority, and we deeply regret that we fell short of meeting your expectations this time. Your input is invaluable to us, and we will be taking steps to prevent such occurrences in the future. We completely understand how important it is for your friend to know who the thoughtful gift is from, and we're genuinely sorry for any confusion or inconvenience this oversight may have caused. Your feedback will certainly help us improve our processes and provide even better service to you and our valued customers. Once again, we are truly grateful for your understanding and for giving us the opportunity to address this issue. If there's anything else we can do to make things right or if you have any further questions, please don't hesitate to reach out to us. We are here to assist you in any way we can. Thank you for your continued support - TreatBox 💗
Posted 8 months ago
Joshua McVeigh
Verified Buyer
“Order Number: 235746 I had ordered one of the gift boxes for my girlfriend and while she really enjoyed the box with everything that was included inside, the delivery service being with The Royal Mail however, was less than admirable. My girlfriend was working from home on the day the gift box was due to arrive, there was a signature needed upon arrival of the delivery of the box as requested via the email sent to me. What happened instead was the box was crudely fitted through my girlfriends slightly ajar window, while the curtains were closed and then tossed into what the courier could only describe as the unknown bouncing off my girlfriends computer screen while working. I would love to give this a higher review if not for the careless nature of the delivery service and lack of respect given for the gift box inside.”
Helpful Report
Posted 10 months ago
Hello Joshua 👋 Thank you for taking the time to leave us your review. We are truly sorry to hear about your disappointing experience with the delivery service provided by Royal Mail. We completely understand your frustration and disappointment, as this kind of careless handling is unacceptable and falls far short of the level of service we expect from them. We sincerely apologise for the inconvenience caused to you and your girlfriend. The incident you described, with the gift box being crudely fitted through the slightly ajar window and tossed in an irresponsible manner, is not at all reflective of our standards or the respect we have for our customers' packages. We strongly recommend that you raise this issue directly with Royal Mail, as they need to be made aware of their courier's behaviour and take appropriate action to prevent such incidents from happening in the future. We will also reach out to them to address this matter and express our disappointment with their service. Once again, we apologise for the inconvenience caused and do hope to serve you again in the future. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗
Posted 10 months ago
Anonymous
Verified Buyer
“The gift was left in the food waste bin. There was no card left to say where it was. By the time it was found the box was wet and damaged due to the fact it was left in the bin!”
Helpful Report
Posted 10 months ago
Hello 👋 Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can assure you that nothing leaves us damaged, and we follow a strict process and never want our customers to receive damaged items. 
 As you can imagine, when these are in the hands of the delivery service, we have to hope that they also treat the products with care. 
 I completely understand your frustration and I cannot apologise enough for the experience you have had. We really want to get this resolved for you! Please do email us at hello@treatboxuk.com where we can help further. Thank you so much - Treatbox 💗
Posted 10 months ago
Urva
Verified Reviewer
“Quality of products wasn't wasn't best. The cookie had expired by a day and tasted weird. Not a very big fan of the bath melts either”
Helpful Report
Posted 1 year ago
Hello Urva, Thank you for taking the time to leave us a review. This is so very sad to read and we are extremely sorry that this is the outcome of your experience with us. We regularly date check all of our edible stock and take this very seriously. If on the rare occasion this gets missed we strongly advise contacting us where we will rectify any issues. We are always here to help and we only want the best for our customers. Please accept our deepest apologises and If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗
Posted 1 year ago
Nicola RH
Verified Reviewer
“I purchased two boxes as gifts, one standard and one super-sized. The standard box was fine - nothing exceptional but an okay range of little gifts. However, the super-sized box was a huge let down. The gifts were almost identical to the standard box, and those that were different (a mug and a bracelet) could definitely not be described as 'luxury' items. When I contacted TreatBox to advise them of my disappointment the excuse give was that ;not all gifts are to everyone's taste' and that it cost more to send these items. I accept that a mug would be a heavier gift, but perhaps they could consider adding luxury beauty treats instead that would not add to the weight (even if we accept that delivery is charged on top anyway). Overall would probably not buy again, the standard box was alright but super-sized was a super disappointment and massively overpriced - for the money spent I could have bought some full size products to send. Disappointing product, and disappointing customer service. :(”
Helpful Report
Posted 1 year ago
Hello Nicola, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry to hear that you were not completely satisfied with the quality and price of our products. We value your feedback and understand that everyone has their own taste and opinion. We are truly sorry that you feel let down. We take great pride in the quality of our products, and it is disappointing to hear that they did not meet your expectations. However, we want to assure you that we have never had a complaint about these products before, but we understand that it may not be to everyone's taste. We also want to clarify that the mugs, candles, and different bracelets within these products cost significantly more than our standard sized items, and even down to the weight of the order, it can cost more for delivery. We do our best to keep our prices competitive, but unfortunately, there are times when we have to charge more due to the nature of the product. We strive to ensure that our prices are fair and competitive in the market. We believe that our prices reflect the value and quality of our products, and we stand behind our prices. We would like to apologise for any inconvenience caused. If you have any further concerns or questions, please do not hesitate to reach out to us. Thank you so much - Treatbox 💗
Posted 1 year ago
Anonymous
Unverified Reviewer
“My daughter still hasn't received the parcel and the moment has passed as she was going to a funeral I think the problem is Royal Mail not your company”
Helpful Report
Posted 1 year ago
Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. I have looked into this for you and can see that delivery was attempted the next day from dispatch day, but unfortunately no one was home to receive this. The special delivery is a signed for service as mentioned on the product listing. Your order is now available for redelivery or collection using the tracking link in your email. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗
Posted 1 year ago
Paul Heaney
Verified Buyer
“The stuff was first class but I paid £8 special delivery and it never came til the Wednesday even though it was ordered Monday 4pm and postage not refunded.”
Helpful Report
Posted 1 year ago
Hi Paul, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I have looked into this and can confirm as you ordered after our 3PM cut off, your order was processed the next working day which was the Tuesday, meaning it was delivered successfully the next day on Wednesday. Please do check out our delivery information on the website :) If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗
Posted 1 year ago
Anonymous
Unverified Reviewer
“I thought the treat would fit through a letterbox so if you were sending it to someone as a gift and they were not at home it would be delivered through their letterbox. I have just received notification that my gift to a friend has been left with a neighbour. My friend has only just moved so I hope it was left with a trustworthy neighbour”
Helpful Report
Posted 1 year ago
Hi There, Thank you for taking the time to leave us your review. I am so sorry to hear you are unhappy and i will certainly help shed some like on your situation. Our TreatBox's are made to go through the letterbox, though this will all depend on the size of the recipient's letterbox and the postie delivering the Treatbox. It will also depend on your order and if you have added our larger add on's like Mugs or Candles as these will make the order not letterbox friendly. Please do let us know that the order is received successfully! If you have any queries in future please do email us at hello@treatboxuk.com where we are more than happy to assist :) Thank you- Treatbox x
Posted 1 year ago
Anonymous
Verified Reviewer
“Had bought some gifts previously which were well received & believed the advent calendar would be of the same quality & standard ,so bought it for myself. So disappointed over the first few days and unwrapped the rest hoping there would be a fair balance. Honestly , some of it is absolute rubbish ,won’t spoil the ‘surprise’ for anyone & appreciate we all have different tastes but I won’t be buying from here again. Best thing about it was the wrapping.”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox x
Posted 1 year ago
Anonymous
Verified Reviewer
“I was so excited when my Black Friday offer arrived unfortunately I feel I might not had the best bag. As I had a friend who had better items and have read a review who also had great items, as I had two pack of seed. But I guess unfortunately that was just the luck of the draw really. I would like to buy again from treatbox but I will maybe stick to choosing my items myself next time.”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox x
Posted 1 year ago
Anonymous
Verified Buyer
“I ordered two items over a week ago for colleagues. One arrived and one is still yet to arrive. The one that did arrive was beautiful and the recipient loved all the contents, however, it is disappointing that we are still waiting for the other to arrive. It has made me question if I will be using this service again.”
Helpful Report
Posted 1 year ago
Hello, We are so sorry to hear of the issue you are having with Royal mail delivery. This is certainly not what we want for our customers. As you can imagine, once we have fulfilled your order and handed it over to Royal Mail, there can be unexpected delays with them, they will list anything on their website so please always check there. I can see that your order was processed and dispatched to Royal Mail sufficiently. we can most certainly help chase this for you and would have hoped you could have communicated this to us before a review so that we can do so. We want nothing more than for our customers to be happy and have the best experience. An incorrect delivery address can cause delays, so if you could kindly email us at hello@treatboxuk.com we can most certainly help further. Thank you so much - TreatBox
Posted 1 year ago
Olivia Espie
Verified Buyer
“Hate writing this but I did try and contact Treat Box sbout my issue and they weren't helpful. My friend did say the box was beautiful when I sent it too her but when you place your order it says 10% off first order , but doesn't give instructions how to claim or what till do. There is no place on order form or payment checkout for discount It's very misleading and the staff member I messaged really didn't seem to care . She advised me it was too late and didn't seem to care how they could fix the problem for other customers. The parcel arrived over a week late even though it was marked on it when it should arrive . The staff didn't seem to be interested in any customer service .”
Helpful Report
Posted 2 years ago
Hi Olivia, we are really sorry you had so much trouble with our discount codes, we are looking into making it even clearer, there have been some technical issues with the button and we are really sorry if that was the case for you. We really do care about every one of our customers and hate that it has come across the opposite to that, please do email us one more time and we would love to fix this? We are happy to hear the box was well received, thank you, Zoe
Posted 2 years ago
TreatBox is rated 4.8 based on 3,204 reviews
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