I ordered 2 mini treat boxes, for 2 friends who had helped me through a recent serious illness. Just a little something to say thank you. The named gift cards were put in the wrong boxes, meaning excruciating embarrassment on my part as one friend contacted me and said she had received something destined for someone else. Once I explained the error she then knew that I had ordered the same gift for another friend as well. It completely spoilt the whole gift giving and receiving process. I was offered a £5 refund and the correct gift cards reissued (which would just have prolonged the agony.) A small refund just couldn’t change the fact that the experience was so disappointing. When I explained my disappointment in a second email, I felt the response was curt, asking what I wanted the company to do. (I no longer want them to do anything). I have used this company in the past and was very pleased with the treat boxes ordered and received, but this experience has put me off ordering again.