ToyDip.com Reviews

Name: ToyDip.com
Address: Bowman House, 20-22 Market Place, Bowman House, 20-22 Market Place, United Kingdom
Rating: 4.77

4.8 Rating 986 Reviews

95 %

of reviewers recommend ToyDip.com

Company Reviews

Product Reviews

Metrics

4.8

Based on 986 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ToyDip.com 5 star review on 29th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality yous, surprisingly good prints and came in good enough time.”

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Posted 8 months ago

Thanks Olivia! We hope you have a ball with your order 😄 Jacob

Posted 7 months ago

“Very quick delivery and great price. My only recommendation for improvement would be on packaging. Box was falling apart and not much tape, luckily no damage.”

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Posted 9 months ago

Thank you for your recommendation Theresa, this will be passed on to our fulfilment team. If there's any help you need please get in touch with me at sales@toydip.com. Thanks again, Jacob

Posted 7 months ago

“Easy to purchase and very quick delivery”

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Posted 9 months ago

Great to hear this Catherine, thanks! Jacob

Posted 7 months ago

“Good deal for discontinued retail item.”

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Posted 10 months ago

So glad you were happy with the Transformers Studio Series product you ordered. Please let us know if there is anything we can do in future to turn those four stars into five 😄 Thanks, Jacob

Posted 7 months ago

“Ordered as a present, toydip offered a good price and quick delivery. However the parcel did arrive damaged which was disappointing. I ordered too late to contact and get a replacement though so had to give it damaged.”

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Posted 10 months ago

Hi, So sorry your item was damaged on arrival, we cannot apologise enough. For any future orders please contact us at sales@toydip.com and we will do everything we can to resolve any problems you may have. Apologies again, Jacob

Posted 7 months ago

“No box included so don't know if it's new ? Doll motercycle”

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Posted 11 months ago

So sorry your item reached you faulty, we cannot apologise enough. If this ever happens on any future orders please get in touch at sales@toydip.com and we will resolve. Apologies again, Jacob

Posted 7 months ago

“Products ordered where as advertised. They arrived safely and in a reasonable timeframe.”

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Posted 1 year ago

Great to hear David, we hope our next delivery is perfect and we get that 5th star from you 😊 Thanks again Jacob

Posted 7 months ago

“It arrived in Prestin condition”

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Posted 1 year ago

Fantastic! Please let us know if we can do anything for your next order to get that fifth star. Jacob

Posted 7 months ago

“a useful service that drew attention to an item I would not have known of without it”

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Posted 1 year ago

Great to hear! Hopefully we can get that 5th star from you on the next order. Thanks for the review, Jacob

Posted 7 months ago

“Grand daughter loved it”

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Posted 2 years ago

Fantastic! Glad to hear it Eirwen. I hope on your next order we can do even better and get that 5th star from you 😄 Thanks for the review, Jacob

Posted 7 months ago

“Quick delivery and items well packaged. Price was good, special offer always welcome”

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Posted 2 years ago

Fantastic! Thanks for letting us know how happy you are with us. Hopefully with your next order we can do even better and get that 5th star 😄 Thanks for the review, Jacob

Posted 7 months ago

“Great product, top service and prompt delivery. Will definitely buy from them again!”

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Posted 2 years ago

We'll be looking forward to your next order, hopefully we can do even better and get that 5th star 😄 Thanks for the review, Jacob

Posted 7 months ago

“Excellent value excellent service as always thanks”

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Posted 2 years ago

Fantastic! We're so glad to hear that. Thanks for leaving a review William, we hope your next order goes just as well and we can get that 5th star 😄 Jacob

Posted 7 months ago

“Great price for the set. Postage was a bit slower than stated on the website and I did not get a reply when I emailed to chase the delivery! Arrived soon after! Would have been 5star if I had gotten a reply to my email! Many thanx...”

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Posted 2 years ago

Hi Tim, So happy you got a great price for your Talking Thomas & Percy Train Set and we can't apologise enough for the lack of response from our customer service team, we do try our best to respond to everyone. Apologies again, Jacob

Posted 7 months ago

“ToyDip were great but delivery failed as the parcel got stuck in the network. Finding what was happemning proved to be difficult as Hermes could not be contacted and ToyDip was not responding to email or voicemail enquiries. Just in time, ToyDip cauogt up and offered a refund, which happened very quickly. ToyDip was great, if a little slow in responding, but the courier delivery was a disaster!”

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Posted 2 years ago

Hi Wayne, We cannot apologise enough on behalf of the courier. We know they don't always get it right and that's why we try respond to everyone. So sorry we were a little slow in responding to you, I'm glad we were able to resolve your issues in the end. Apologies again, Jacob

Posted 7 months ago

“Ordered Christmas week and arrived in plenty of time. Item was hard to find elsewhere but found on ToyDip.com at a competitive price! Thank you!”

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Posted 2 years ago

That's great to hear, thanks for taking the time to let us know. Hopefully we can give 5 star service on your next order and if there's anything you need just give us a shout Jacob

Posted 7 months ago

“Good but very poor thin packaging. Everything was broken and caved in on arrival.”

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Posted 2 years ago

So sorry to hear your item was damaged on arrival, we cannot apologise enough. In future, please email us at sales@toydip.com with any issues and we will resolve. Apologies again, Jacob

Posted 7 months ago

“Well priced and delivered promptly.”

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Posted 2 years ago

Fantastic news! Hopefully next time we provide a 5 star service. Thanks for the review and if there's anything you need just give us a shout Jacob

Posted 7 months ago

“Fast service and good price. Down side was the carrier service by Hermes. Parcel didn’t arrive on the day stated. Hermes tracking system is a joke and full of lies.”

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Posted 2 years ago

“Excellent price, delivery very quick. Packaging of item could be better as damaged toy carton especially when for a gift.”

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Posted 2 years ago

ToyDip.com is rated 4.8 based on 986 reviews