ToyDip.com Reviews

Name: ToyDip.com
Address: Bowman House, 20-22 Market Place, Bowman House, 20-22 Market Place, United Kingdom
Rating: 4.77

4.8 Rating 971 Reviews

95 %

of reviewers recommend ToyDip.com

Company Reviews

Product Reviews

Metrics

4.8

Based on 971 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ToyDip.com 5 star review on 29th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items received damaged packaging was wet and misshaped”

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Posted 2 weeks ago

“I am being asked if I like the order but I still haven’t received it!”

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Posted 2 months ago

“Items never arrived”

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Posted 3 months ago

Hi, Please email us at sales@toydip.com and we will investigate. Many thanks, Jacob

Posted 3 months ago

“I've still not recieved my goods even after chasing”

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Posted 4 months ago

Hi Michelle, After looking into this I can see we resolved this and issued a refund for your order. Would it be possible for you to revise this review? Many thanks, Jacob

Posted 4 months ago

“despite the tracker giving me a delivery time for 3 weeks ago , i have not received my purchase and am claiming a refund.”

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Posted 4 months ago

Hi, So sorry you didn't receive your item, we cannot apologise enough. Please email us at sales@toydip.com and we will investigate. Many thanks, Jacob

Posted 4 months ago

“Item not received and the tracking states it's on its way back to you. I emailed you back 2 days ago and advised that this is a Christmas present so need you to get it to me asap please.”

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Posted 4 months ago

Hi, After looking into this I have found that we were able to resolve this issue and dispatch a replacement item to you using our fastest service. Would it be possible for you to revise this review? Many thanks, Jacob

Posted 4 months ago

“Have not recieved goods”

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Posted 4 months ago

Hi, Please email us at sales@toydip.com and we will investigate. Many thanks, Kind regards Jacob

Posted 4 months ago

“never recd”

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Posted 5 months ago

Hi, So sorry you didn't receive your item, we cannot apologise enough. Please email us at sales@toydip.com with your order number and we will investigate. Many thanks, Kind regards Jacob

Posted 5 months ago

“Absolutely terrible! Got sent half way to me then sent back to sender then had to get a refund as the to I originally wanted from this site wasn't in stock anymore and now waiting for 2 different refunds that I still don't have..won't be ordering off here again”

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Posted 5 months ago

We're so sorry this has happened with your order, we cannot apologise enough on behalf of the courier. Jacob

Posted 5 months ago

“Package arrived damaged”

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Posted 5 months ago

Hi Jamie, Sorry to hear your item was damaged on arrival, we cannot apologise enough Please email us at sales@toydip.com and we will investigate. Many thanks, Kind regards Jacob

Posted 5 months ago

“I have not received my order”

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Posted 5 months ago

Hi Karen, As stated in the email this was out for delivery on Friday the 10th and was supposed to arrive between 15:30 - 16:30. Did this arrive? If it has would you consider revising your review? If it has not arrived please email us and we will take this further. Many thanks, Kind regards Jacob

Posted 5 months ago

“Item wasnt delivered customer service awful wont help psf form doesnt work so am out of pocket and no item been a week now no resolution”

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Posted 5 months ago

Hi, We are sorry there has been difficulties resolving your issue. Now that we have managed to resolve this would you consider updating your review? Many thanks, Jacob

Posted 5 months ago

“Still waiting on parcel. I’d give a five as you dispatched in good time but Evri as usual leave us waiting. It was showing to be delivered on Weds and it still is! Your customer service team (especially Jacob have been great so 5 stars to him),”

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Posted 5 months ago

Hi Daniel, The courier has given us an update on your order, please see your emails. Apologies again for the inconvenience. Jacob

Posted 5 months ago

“Toy boxes were damaged. Bought for birthday presents but could not use the damaged toys.”

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Posted 5 months ago

We're so sorry your items were damaged on arrival. We will do what we can to rectify this once your return has been received. We cannot apologise enough for the inconvenience caused. Jacob

Posted 5 months ago

“Still not received order after 15 days! Evri App says at Depot since 06.00 on 26/10. Struggling to contact ToyDip! Completed online chat but no acknowledgment or response.”

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Posted 6 months ago

Hi, After looking through our system I can see this was resolved and a refund was issued for this order. Would it be possible for you to revise the review? Many thanks, Kind regards Jacob

Posted 5 months ago

“Missing order still no response”

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Posted 6 months ago

Hi, So sorry you haven't received your item, we cannot apologise enough. Please email us at sales@toydip.com and we will investigate. Many thanks, Kind regards Jacob

Posted 6 months ago

“Have not received my parcel - bought it forever ago - seems Evri have ?lost it - the tracking is saying they couldn't deliver on the 12th and it's now the 17th, there's no reason for it not to be delivered because Evri always deliver to me.”

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Posted 6 months ago

“Toydip let me say that you are great. However please for the love of all that is holy. Stop using Evri/Hermes as a currier. That puts such a bad mark against you.”

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Posted 6 months ago

Hi Stephen, We can't apologise enough on behalf of our couriers for the inconvenience caused. Please email us at sales@toydip.com if you wish to take this further. Many thanks, Kind regards Jacob

Posted 6 months ago

“The outer delivery box was very damaged and consequently the box for one of my items was also damaged. I am very unhappy with as these are collectable items and will not be recommending you to others.”

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Posted 6 months ago

Hi Danielle, So sorry your item was damaged on arrival, we cannot apologise enough. Please email us at sales@toydip.com and we will investigate. Apologies again, Kind regards Jacob

Posted 6 months ago

“Not received my order trying to contact you yet no 1 replys bk to me”

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Posted 7 months ago

Hi Samantha, So sorry about the delay in communications. We have replied to the latest email you sent to us on the 9th and we are waiting to hear back from you. Please check your inbox for a message from us. Apologies again, Many thanks Jacob

Posted 6 months ago

ToyDip.com is rated 4.8 based on 971 reviews