ToyDip.com Reviews

Name: ToyDip.com
Address: Bowman House, 20-22 Market Place, Bowman House, 20-22 Market Place, United Kingdom
Rating: 4.77

4.8 Rating 972 Reviews

95 %

of reviewers recommend ToyDip.com

Company Reviews

Product Reviews

Metrics

4.8

Based on 972 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ToyDip.com 5 star review on 29th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t get a response from customer service”

Helpful Report

Posted 3 months ago

Hi, Please email us at sales@toydip.com Many thanks, Kind regards Jacob

Posted 3 months ago

“item coming scratceth”

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Posted 6 months ago

Hi Eduard, So sorry to hear your item reached you damaged, we cannot apologise enough. Please contact us at sales@toydip.com with a photo of the damage and we will resolve. Apologies again, Many thanks Jacob

Posted 6 months ago

“I ordered 2 relatively small items that came in a massive box with no padding and the label barely visible. The delivery driver was looking all around my area as all that was visible was the beginning of the postcode. Boxes of the toys were damaged. Will not be ordering again.”

Helpful Report

Posted 6 months ago

Hi, So sorry your item was damaged on arrival, we cannot apologise enough. Please email us at sales@toydip.com and we will investigate. Apologies again, Kind regards Jacob

Posted 6 months ago

“Evri delivery poor. Taken a long time and a week later still not here.”

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Posted 9 months ago

“Delivery was quick. However the box for the Hot Wheels was damaged. Not great when was intended as a present.”

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Posted 11 months ago

Hi Lee, So sorry to hear your item was damaged when it reached you, we cannot apologise enough. Please get in contact with us at sales@toydip.com and we will investigate this. Apologies again, Kind regards Jacob

Posted 7 months ago

“Ordered item on Black Friday, despatched 2 days later but after two weeks I didn’t have the item. No tracking details available from them for the courier. By the time the issue was resolved, the item was no longer in stock. Refund was quick but was still left desperately trying to source the item for my son’s Christmas present in time. Never had issues like this from other companies. Lesson learnt for choosing them just because they were cheapest!”

Helpful Report

Posted 2 years ago

Hi Naomi, We're so sorry about your experience with us, we cannot apologise enough for the inconvenience you experienced with your Black Friday order. We acknowledge the delay, lack of tracking, and stock issue. We value your feedback and are committed to improving our service. We understand your frustration and hope you consider us again in the future. Apologies again, Jacob

Posted 6 months ago

“For £39.99 I wasn’t impressed that there is no insert to hold the cards or money, the houses and hotels are basic and so is the money. In comparison to the older version of the Disney monopoly, where the money was printed better, houses/hotels are cottages and castles and there is an insert for convenience. The product also came damaged and toy dip refused to refund me unless I returned it. But it was more hassle than necessary and they were given photo evidence.”

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Posted 3 years ago

ToyDip.com is rated 4.8 based on 972 reviews