The Vinorium Reviews

Name: The Vinorium
Address: Unit 14 The Glenmore Centre, Moat Way, Ashford, Kent
Rating: 4.94

4.9 Rating 375 Reviews

99 %

of reviewers recommend The Vinorium

4.9

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Vinorium:

The Vinorium, almost exclusively purchase direct from a group of world class winemakers. The Vinorium offers flexibility to both private clients and independent wine merchants and a truly global service, which is supported by many of our winemakers.

We simply live and breathe Australian wines like no other UK merchant we know.

Visit Website

Phone:

01622859161

Email:

enquiries@thevinorium.co.uk

Location:

Unit 14 The Glenmore Centre,
Moat Way,
Ashford
Kent
TN24 0TL

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always easy to order and arrange delivery. Wines are top notch.”

Helpful Report

Posted 3 days ago

“Good Evening Vinorium , My first ever transaction with you . Having spent almost 18 years in Ashford being blissfully unaware of your existence ! Back in the mists of time - 30 plus years ago - I used to source wines from the Australian Wine Centre , just off the Strand in London . They supplied a great selection of Aussie wines that I enjoyed . One of which was John’s Blend . Produced by John Glaetzer . At that time head winemaker for Wolf Blass . I wondered whether the brand still existed & you have demonstrated that indeed it still does . Looking forward to the tasting ! Service so far very good ! Lady on the phone very friendly & helpful . Delivery on time . And bottles impressively packed to protect them . Just the small question of when to crack one open .. Thanks . John Heaton 🍷”

Helpful Report

Posted 1 month ago

“Life’s too short for cheap wine — but The Vinorium proves you don’t need a bank loan to drink brilliantly. The Vinorium specialises in outrageously good wines without the outrageous price tags you’d expect from certain wine regions. Think top-tier Aussie treasures that outshine bottles thrice the price elsewhere. Service? Flawless. Delivery? Rapid. At this point, I should probably set up a direct debit to The Vinorium and be done with it. Honestly, they've been supplying me with bottles of liquid joy for so long, I’m not sure if they’re a wine merchant or my personal happiness dealer. Cheers Stu and the team”

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Posted 1 month ago

“The Vinorium is my go-to source of Australian fine wine. They have a serious portfolio of quality wineries that normally are not seen / distributed elsewhere in the U.K.”

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Posted 1 month ago

“Really outstanding customer service and excellent wine too!”

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Posted 1 month ago

“I had been looking for a specific red wine which I found on the Vinorium website. Although expensive it was delivered quickly.”

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Posted 1 month ago

“Hi The service was excellent packaging was very good and the wine was how I remembered it, would buy again.”

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Posted 1 month ago

“I recently snapped up a case of the Grant Burge Meshach Shiraz 2016 which is drinking rather well now. It's always great to find quality shiraz with some age on it at such a reasonable price. I'd love to see how this develops over the next ten years or so, but Dan Standish has annexed my wine fridge, so I may just have to drink it sooner.”

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Posted 2 months ago

“Always deliver quickly and accurately with wines well protected. Great selection of interesting Aussie and other new world wines. Some cracking bin ends”

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Posted 2 months ago

“Regular new additions to the website make for addictive viewing and a great selection of wine. Prompt and reliable delivery service.”

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Posted 2 months ago

“Pithy informed commentary on all of the bottles that are available for sale. The customer service is seamless experience and Stuart will respond to requests for clarification very quickly. Wine Merchant perfection!”

Helpful Report

Posted 2 months ago

“Dear Stu, How I hate you! You are making my life so very difficult. Ever since you teemed up with Accolade UK it has been great wines at competitive prices every week - sometimes twice a week. It is so, so tempting, but which wines do I choose to try? I only have so much room in my wine store room. OK. I buy a bottle of each to try, but then the FOMO kicks in. What if I buy something, like it and there is none left. Aaaagh!! That said, over the past few months, I have found some delightful new favourites, particularly from Houghtons. The Jack Mann Cabernet Sauvignon 2019 is a beautifully balanced & smooth - a delight to drink. Cellar for another five years or so - difficult to see it lasting that long! 2013 Houghton Thomas Yule Shiraz - it is a treat to be able to buy aged Shiraz and this is fantastic for the price. Lots of gentle flavours to enjoy, on a lazy Sunday afternoon. Just as well I have secured my stocks before writing this! Keep causing me problems. John”

Helpful Report

Posted 3 months ago

“I receive emails from lots of merchants but yours are by far the most engaging and compelling - it is clear that you care not only about the wines you select for sale but also how you put them across, as well as your relationships with your clients. Thank you. 🙂”

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Posted 3 months ago

“Keep up the good work - your emails are great, your wines are so good, your prices are terrific and your customer service superb.”

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Posted 3 months ago

“I bought a bottle of Grant Burge Corryton Park as part of a larger order and opened it this week to sample. What an absolute stunner - everything I look for in a mature Aussie cabernet and within half an hour I'd ordered a further six bottles. What's difficult to comprehend is that the wine was under £20 a bottle with free delivery the very next day. Yet another example of The Vinorium's continuing commitment to sourcing world class wines coupled with unparalleled customer service. In years gone by I tended to trust Oz Clarke's tasting notes when buying wine.I have absolutely no reservations about trusting Stu's tasting notes and have been on a wonderful journey with him and the team over the last ten years or so.”

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Posted 4 months ago

“Good wine great communications and fast postage many thanks”

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Posted 4 months ago

“The Vinorium is indeed in rarified air as the premium UK wine merchant for Australian wine. The choice is wide ranging with new and exciting options available on regular basis to tantalise all comers. Having been a long standing customer now over many years they have introduced me to new regions and new varitals I wouldnt normally venture towards. Stu always provide fabulous tasting notes that help guide your choices and the service is beyond premium. Keep up the great work and dont change a winning formula.”

Helpful Report

Posted 4 months ago

“I have been a customer for several years now and this is the place to buy Australian wine. Great customer service and wines that are despatched for next day delivery. This company introduced me to the great wines from Standish and other producers that are not normally seen in the UK”

Helpful Report

Posted 4 months ago

“Wine selection and prices ok, some different stuff to usual, at the better end of quality/price. Only wish they'd answer their phone and return messages when you want some advice on choices they're behind the curve to other online retailers for wine.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to write a review, Simon. Turning to the matter of ‘Only wish they'd answer their phone and return messages when you want some advice on choices’ You have placed two orders (28 September 2022 & 28 January 2025). You emailed at 13:38 on 28 September 2022. A response was provided at 13:43 on the same day. This was followed with a telephone call from our owner, Stu. You placed your order at 16:27. Accordingly, a super-reactive response from the team… We have no further records of any communication from you (emails, a message via our website or a voicemail). We pride ourselves on great wines and for being super-responsive.

Posted 4 months ago

“Super helpful staff, with a fabulous array of wines at great prices.”

Helpful Report

Posted 5 months ago

The Vinorium is rated 4.9 based on 375 reviews