The Vinorium Reviews

Name: The Vinorium
Address: Unit 14 The Glenmore Centre, Moat Way, Ashford, Kent
Rating: 4.94

4.9 Rating 375 Reviews

99 %

of reviewers recommend The Vinorium

4.9

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Vinorium:

The Vinorium, almost exclusively purchase direct from a group of world class winemakers. The Vinorium offers flexibility to both private clients and independent wine merchants and a truly global service, which is supported by many of our winemakers.

We simply live and breathe Australian wines like no other UK merchant we know.

Visit Website

Phone:

01622859161

Email:

enquiries@thevinorium.co.uk

Location:

Unit 14 The Glenmore Centre,
Moat Way,
Ashford
Kent
TN24 0TL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is rare to find a business these days that excels in all of the areas where they interact with the consumer. The team communicate quickly and effectively. The weekly newsletters are informative and are crafted with a lot of thought. Deliveries are always on time and most importantly the product is always excellent quality. Perhaps the highest compliment I can give them is I trust Vinorium - happy for them to choose the wines they put in the mystery cases. I will continue to shop with them for as long I can.”

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Posted 8 months ago

“Great wines that you can't get readily elsewhere and fair prices.”

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Posted 8 months ago

“Clearly run by knowledgable and interesting people Each notification of the arrival of small parcels of Australian wine is accompanied by tasting notes and a varied topical discourse Delivery is prompt and efficient”

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Posted 8 months ago

“EASY TO ORDER AND A SPEEDY DELIVERY. CONSISTENTLY EXCELLENT TO DEAL WITH. MANY THANKS, MIKE.”

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Posted 8 months ago

“The Vinorium has an old school model of dealing with customers, by that I mean, the customer is left feeling they have been valued and that nothing was too much trouble. I sincerely know this from experience, having tested the patience of Stuart and Michele unwittingly and niavely. Whether buying 3 to 6 bottles of wine or more, the experience is the same and it seems all custom is valued. I would recommend the Vinorium highly to anyone looking for a great business to buy fantastic selected wines from.”

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Posted 8 months ago

“In May 2016 we found this website called the Vinorium which had a good selection of Australian wines that we either liked or might like I have kept the history of what we have ordered since then - we are at 1058 bottles to date - and have spent £30,274.46 - so an average bottle price of £28.62 These statistics do little to summarise the enjoyment we have had from each of the gems we have been able to get our hands on thanks to you, Stu, and your very able team. As your business has developed and the people have changed over the years, we have always found everyone to be great to talk to, very helpful and to always sort things out if any problems have developed. A case in point was the case of Standish wines that got trashed by DPD a couple of weeks back. Michelle told us before the delivery arrived - so we already had a plan to deal with it - brilliant😊 On the 6th of August 2017 Judy and I visited Kent and your shop - plus you and Magda. We loved it, and you were generous with your time getting us to try some other wines that we enjoyed along with recommendations which we bought. I have the invoice from that day for 62 bottles of wine and 16 different wines / years. I know it was a good sales pitch from yourselves - but we wanted the experience to take us back to being like at the cellar doors in Australia - and it did. It was great fun. Thank you for that😊 And so, it continued - when you ran out of space, we eventually took all the wine from you that you were storing for us - Judy was shocked when 180 bottles turned up at the door - I did get into trouble for that, but we have got over it (sort of) utilising all suitable areas in the house to store wine... Then in 2020 the Standish wines appeared. I remember vividly talking to you, Stu, about what you thought the future held for these wines. So, we went for the 2017s, 2018s on the basis that they would be good for the future, and we hadn’t really found a replacement at the top end of our drinking range for the loss of Dave Powell's Torbreck wines. They are all very interesting wines if they are given time to develop post opening as you recommend. We opened a 2018 Relic two weeks ago and sat there in our comfortable lounge seats just drinking in the aromas and taste of what we both agreed was an amazing bottle of wine - we are so lucky aren’t we. I like the fun element of what you do too. I went for the mystery wine which turned out to be the Utopos wines - and as you already know we have particularly enjoyed the Standish mystery case approach too In 1058 bottles over 8 years (around 880 drunk) we have never had a bottle that was corked, or we didn’t like - isn’t that amazing Absolute highlights from the last 8 years are: All the original Dave Powell Torbreck wines Olivers Taranga Shiraz and Reserve from 2002 - great value and taste Greenock Creek Alice's Shiraz 2016/17 Standish Andelmonde Shiraz 2018 Standish Relic Shiraz Viognier 2018 Oh, to be fair, all the Standish wines Kay Brothers Block 6 Shiraz Chambers Rosewood Vineyards rare Muscadelle NV - a rare treat at Christmas Loved the Champagne Andre Roger Grand Reserve too😊 Perhaps in summary "Thanks to team Vinorium. After 8 years and over 1000 bottles we've never had one that we didn’t like or was corked. The recent Standish mystery cases were good fun too and well worth the gamble!"”

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Posted 8 months ago

“When everything goes right, it is easy to expect good customer service reviews, however sometimes things can and do go wrong, putting it right is the true measure of customer service - and by this metric the Vinorium team excelled, and the personal touch applied by Michelle is much appreciated.”

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Posted 8 months ago

“Great correspondence and communication. Interesting and enthusiastic tasting notes, despite flirting with hyperbole. Stuart's messages about pricing and others into eh industry really interesting. Some prices genuinely competitive. Fantastic range of Australian wines, especially my favourite regions of Margaret River (plus Great Southern). Overall though, a bias towards high octane, high alcohol wines, which are not my favourite.”

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Posted 8 months ago

“Wonderful thank you so much”

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Posted 8 months ago

“Very exclusive selection of wines if you are prepared to pay the prices”

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Posted 8 months ago

“The Vinorium team are a pleasure to deal with. Stuart's recommendations are really useful to me, and the delivery process is always prompt.”

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Posted 9 months ago

“I’ve been on a delightful, vinous journey with The Vinorium for more years than I care to count (because it might reveal how much I’ve spent on wine). From the first bottle I ordered to the most recent (which is probably being uncorked as we speak), The Vinorium has consistently delivered an exceptional experience. Let’s start with the essentials: the wine. Oh, the wine! Whether you’re after something to sip quietly on a Tuesday night or a bottle to impress your snooty friends who pretend to know what "terroir" means, The Vinorium’s got you covered. The selection is not just vast, it’s carefully curated like a wine cellar run by Sherlock Holmes—each bottle having its own story, mystery, and sometimes an unexpected twist. And the service? Well, it’s what every customer dreams of: speedy deliveries (faster than you can say “decant”), impeccable packaging (seriously, I think my bottles could survive an asteroid strike), and the customer care team is as friendly as they are knowledgeable—like sommeliers who would also help you change a tire if you were stuck. Every purchase with The Vinorium feels like being part of a secret wine club, only without the weird handshakes and robes. Whether I’m buying for a gift (which may or may not also end up as a gift to myself), I can always count on them to deliver a top-notch bottle, and just as importantly, a great experience. So, if you’re wondering whether to give them a try, pour yourself a glass, and prepare for your own delightful, tipsy adventure. Just don’t blame me if your wine rack suddenly looks emptier than expected. Cheers to The Vinorium!”

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Posted 9 months ago

“The service from The Vinorium is exceptional 🤗🤗🤗 From order to delivery ,Northern Ireland, 3days The variety of wines amazing”

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Posted 9 months ago

“Great wines at great prices. 100% reliable, my go to place for Australian wines.”

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Posted 10 months ago

“Service has been great! I have only used a handful of times but will certainly be using more. The quality of wine it’s quite something at what seems reasonable prices, particularly having ordered one of their mystery cases that has not disappointed! The only problem was I didn’t order two!”

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Posted 10 months ago

“The Vinorium has always had a wide variety of sources and offers. Many of the wines are only obtainble in the UK from the Vinirium, unless you go to the source country, notably austarlia of course.”

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Posted 10 months ago

“There's not a dud among them :) ...which isn't something you can say about many wine retailers! I love the independence of the Vinorium in sourcing and supplying wines that offer massive bang for buck - irrespective of price point. No resting on laurels and any given producer is only as good as their last wine. They work really hard to bring the best for their customers. I've been a customer for four years and long may it continue!”

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Posted 10 months ago

“As always everything was perfect. Good wine, good price, delivered professionally at the time advised.”

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Posted 11 months ago

“Great service and great value with an excellent selection of wines.”

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Posted 11 months ago

“I broke a zalto glass, woe is me, checked on Vinorium and fantastic they have more, plus another glass I haven’t tried. So 1 down but 3 new ones ordered. Polite efficient ordering and new glasses arrived in 2 days. Excellent.”

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Posted 11 months ago

The Vinorium is rated 4.9 based on 375 reviews