The Vinorium Reviews

Name: The Vinorium
Address: Unit 14 The Glenmore Centre, Moat Way, Ashford, Kent
Rating: 4.94

4.9 Rating 377 Reviews

99 %

of reviewers recommend The Vinorium

4.9

Based on 377 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Vinorium:

The Vinorium, almost exclusively purchase direct from a group of world class winemakers. The Vinorium offers flexibility to both private clients and independent wine merchants and a truly global service, which is supported by many of our winemakers.

We simply live and breathe Australian wines like no other UK merchant we know.

Visit Website

Phone:

01622859161

Email:

enquiries@thevinorium.co.uk

Location:

Unit 14 The Glenmore Centre,
Moat Way,
Ashford
Kent
TN24 0TL

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wine selection and prices ok, some different stuff to usual, at the better end of quality/price. Only wish they'd answer their phone and return messages when you want some advice on choices they're behind the curve to other online retailers for wine.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to write a review, Simon. Turning to the matter of ‘Only wish they'd answer their phone and return messages when you want some advice on choices’ You have placed two orders (28 September 2022 & 28 January 2025). You emailed at 13:38 on 28 September 2022. A response was provided at 13:43 on the same day. This was followed with a telephone call from our owner, Stu. You placed your order at 16:27. Accordingly, a super-reactive response from the team… We have no further records of any communication from you (emails, a message via our website or a voicemail). We pride ourselves on great wines and for being super-responsive.

Posted 5 months ago

“Good website, great communication and speedy delivery. So, why 3 stars? I've been underwhelmed by the wines. They just don't live up to the descriptions and the hype. They're OK, but I've never reordered anything. I keep being seduced by the marketing emails and think perhaps this wine will live up to expectations. I think I must now accept that it's not for me.”

Helpful Report

Posted 2 years ago

Hello Derek. Respectfully, we do not believe our tasting notes are overhyped. Of course, wine tastes / descriptions are subjective however, we would urge you to read the 180+ customer reviews (proceeding yours) which disagree with your assessment of The Vinorium. You also state “I keep being seduced by the marketing emails and think perhaps this wine will live up to expectations” – We have only received two, small orders since March 2022. One in March ’22 (9 bottles) and one April 2023 (9 bottles). Would you like to return your April order? – please contact the team and we can arrange this for you. enquiries@thevinorium.co.uk Best wishes Team Vinorium

Posted 2 years ago

The Vinorium is rated 4.9 based on 377 reviews