“Customer care non existant.Spoke multiple times about update on order, via voice messages - failed to return calls and even when speaking with staff - who promised to come back with update and never did.After 3 months of waiting cancelled order and received refund - after telling them I was going to contact my bank about possible fraud.Avoid”
Thank you for your feedback. However, I would recommend verifying with your bank since we have issued a refund to the same card you used for the transaction. Please ensure to check your account thoroughly.
“Useless company, I wish I had read the reviews before I ordered, but they seemed to be the only company sellng what I needed. I had to wait nearly a month for delivery, I tried to contact them but they ignored me, when I telephoned, I got cut off, or they hung up. I did finally get through to someone and they said the order was delayed because one of the items was broken. I said they could have contact me and told me that, I would not have wasted my time and accepted the situation. It made me angry that I had to do the chasing. I did finally get the items and they are what Iwanted, so all is not lost.”
I'm truly sorry to hear about the frustration and inconvenience you've experienced with your order and our customer service. It's clear we fell short in not only meeting the expected delivery time but also in our communication with you. Learning that an item in your order was broken and led to delays without proper notification from us is understandably upsetting. We deeply regret the lack of timely updates and the challenges you faced when trying to get in touch with us. This is not the standard of service we aim to provide.
I appreciate you bringing this to our attention, and please know that your feedback is invaluable as it helps us identify areas for improvement. We will take immediate steps to enhance our customer communication and ensure our support team is more responsive and helpful in resolving any issues our customers face.
I'm relieved to hear that you finally received the items you wanted, though I recognize this doesn't undo the inconvenience you've experienced. If there's anything further we can do to rectify this situation or if you have any more feedback or need assistance with anything else, please don't hesitate to reach out directly.
Thank you for your patience and for giving us the opportunity to make things right. We hope to serve you better in the future.
“This company is dreadful. I’ve tried contacting them numerous times for a refund on a returned item. They don’t answer emails and almost never answer the phone. I’ve now had to raise a dispute with PayPal to get my money back. The lampshades I purchased didn’t fit my light fittings and the packaging on one was damaged. Avoid this company at all costs.”
“I have already written one review which I doubt that you have read .....I am very unimpressed with your service which does not respond to e-mails or answer the phone .”
“I returned the lights I ordered as they were not quite right when i held up against the property. I returned the lights but did not recieve a refund.
Not impressed.”
“I did placed an order and after one month the order was not delivered. Contacted the customer service by phone twice and they never came back to me with an update. At the end I managed to have a refund through PayPal. NOT RECOMMENDED”
“I received the wrong bulbs, and when I rang to point this out, I was asked to send a picture of the incorrect bulbs, which I did. I was told that the correct bulbs would be sent, together with an emailed returns note so that I could send back the wrong ones. Despite two phone calls since then, I am still waiting for the correct bulbs. I placed the order in the 12.2.24, and it is now the 5.3.24. Very disappointed.”
“After making a mistake with the color of a light and having to return it, after almost a month, I am still having to call up to chase for a refund. Every call I get told customer services will call finance to check what is happening and they will let me know. Every week I have to call back to chase. Time consuming and not helpful and still out of pocket.”
Thank you for your feedback. However, I would recommend verifying with your bank since we have issued a refund to the same card you used for the transaction. Please ensure to check your account thoroughly.
“Avoid this company. Item arrived very quickly but was faulty as it had defects on the light shade. Item was sent back & signed for on 3rd Jan & I’m still waiting for my refund. I’ve spoken to them 3 times & keep getting told they have chased their accounts team but they never follow up. Not sure if I’ll ever see my refund & I am reporting them to trading standards.”
“Poor service, I paid 10 pounds for next working day delivery, it was a day late, contacted customer service to see when it would be despatched because I hadn’t even been told they had sent it , no response nearly 2 days asked for my next working day delivery charge to be refunded, blanked item arrived it’s the wrong color, no about to try attempt a return wish me luck”
It seems there might be a misunderstanding regarding the color. Our product listing specifically states that this shade is designed for the MIR0655 model. If you don't have this particular fitting at your home, it could explain why the color appears incorrect.
“Despite not having received my bulbs this is the second time I've been asked for a review.
I have chased and was supposed to get them last Monday, still nothing.
Terrible service.”
“I sent the shade back as it was too big for the lamp. I did not have access to a printer like they request and I had to insure the return. Worst part is I haven’t received the refund yet! Not a happy customer!”
“Awful experience. Ordered product, wrong size arrived. Returned product over 5 weeks ago. No refund. No answer from their contact centre no answer via online live chat. Disgraceful service.
Avoid like the plague.
Complaint being raised with the ombudsman.”
Unfortunately, the responsibility for ordering incorrect products doesn't lie with us. I would kindly suggest verifying your bank account, as a refund has already been processed. This step will help avoid any misunderstandings or unwarranted claims.
I'm uncertain about the reason for your query. You placed an order for a light, which was delivered. Following its return, we have processed your refund. Is there anything else you require or any further assistance we can provide?
“The bulbs didn't arrive the next day even though I paid for a 24 hour service. They were a different make to the ones illustrated on the website. On the packaging it stated " Not for using at home", so I wrote to them to re-assure myself before fitting the bulbs but never got a response.”
