Purchased on 25th June. Upon opening I noticed 2 small pieces of broken plastic. These, I discovered came from the electrical connection cover. It was obvious that upon assembly the screw had been over tightened. The cover was unusable. Phoned customer services and was told to send a photo. This I did. Upon phoning following day was told new part would be sent direct from manufacturer and would arrive on monday 3rd July. Over a fortnight later and five additional phone calls to customer services this has still not arrived. Unit is dangerous without the cover as, if rain gets through the glass it can reach the electrical connections. I am disgusted with service here. Keep getting fobbed off with 'I will talk, again, to my manager'.