The Hippie Shake Reviews

Name: The Hippie Shake
Rating: 4.77

4.8 Rating 321 Reviews

94 %

of reviewers recommend The Hippie Shake

4.8

Based on 321 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

info@thehippieshake.co.uk

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The Hippie Shake 5 star review on 13th March 2024

Abigail W

The Hippie Shake 5 star review on 15th February 2024

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot reviews Thanks for your review! The Hippie Shake Your review is pending.Read more Sholée Parry 2 reviews GB Rated 1 out of 5 stars Appalling company Absolutely let down by this company and their choice of courier. Over 40 emails have been sent to the Hippie Shake and twice the same delivery never received them. Appalled by the fact they promise good service and then let you down after three months of my patience and tolerance. Seeking legal advice to get my refund which is rightly owed to me and they are dithering. DO NOT BUY FROM THEM. SCAMMERS Date of experience: 13 April 2024”

Helpful Report

“I bought the Moonage Daydream Midnight Blue Velvet Trousers from the hippie shake recently. They arrived quickly and fit very well, but they ripped within one day of wearing them. The fabric sort of frayed, it was not just a hole in the fabric it was like the fabric sort of fell apart underneath the back pockets which created multiple holes that can't really be fixed. I was very disappointed because they were very expensive and I expected them to have higher quality. In general the hippie shake is a great website and I love some of my clothing I ordered, but I would not recommend buying the blue velvet pants.”

Helpful Report

“Trying to return a product. Have sent 3 emails and have had no response. Customer service is horrible! Do not buy from this company!!!”

Helpful Report

“i am so disappointed with this service, i have been waiting for 3 weeks now to get a replacement as the item sent was damaged and they have now sent out the wrong size - each time i have to explain myself over and over and no one seems to be able to get the correct information - i am now having to wait longer. its so disappointing - i have no idea if now i can get a replacement - or if they will offer me a full refund or my money back the whole experience is a shambles. they keep saying they are a small team none the less- it cant be that hard to get an order right”

Helpful Report

“Placed an order by the end of September, they've barely reached out and claim the shipping company hasn't gotten back to them. I have yet to receive the order and it was a gift for my sister who loves the 70s. This was meant to be my first order. Very disappointing - the clothes looked really good on the website. The shipping costs were also quite costly.”

Helpful Report

Hello Eliza, Thank you for taking the time to leave your feedback. I can see the team reached out straight away upon receiving your email, but were waiting for a response from the delivery courier in order to find out where your parcel was. If you encounter any future issues with any orders please feel free to reach out to us sooner and we can assist you promptly! Unfortunately this was lost in transit so your full refund was issued. Please note if we have the stock available we can always resend your order. If you need anything else at all please feel free to get in touch! Peace, Love & Flower Power, THS Team x

“Still not received.”

Helpful Report

Hello Johan, Thank you for taking the time to leave your feedback! Your order was delivered on the 31th of August. If you have not received this please reach out to our email address so a member of staff can assist you further: info@thehippieshake.co.uk Peace, Love & Flower Power, THS Team x

“Poor customer service. I ordered a pair of boots and other items and I requested to pick up the parcel from a pick up shop. The parcel was delayed and I had to travel a day prior the parcel arrived. I rushed to the pick up location but the person at the counter could not give me the parcel as there was a problem with the QR code. I had to leave the package there. I emailed the hippie shake to request for the parcel to be sent back to them and to refund me as I was due to travel and was going to be away for a while. They said they had to wait for the parcel to get back to them automatically after a certain number of days. This is what happens if a customer does not collect the parcel on time so the courier automatically returns it but this was a different situation. I explained the retailer that it s not my fault if the QR code did not allow me to collect it. 4 days later the parcel appears to have been collected but by whom? It was not me as I was abroad. I tried to contact the hippie shake so many times to ask if they need a proof I was abroad etc but they just ignore the question and say they need to investigate and see what is happening before refunding me however they are investigating since weeks and looking into a problem they created in the first place. In the meantime they just do not accept any help from my side to show them I was abroad etc. They simply keep my money until they please!!! Absolutely outrageous! It is a shame as I like what they do but their customer service is poor. I requested several times if they could please give me a call etc. They do not have a number apparently. I would say they simply do not care about people who decide to shop from them. Avoid at all cost! Shame as I was a regular customer.”

Helpful Report

Hello Stephanie, Thank you for taking the time to leave your feedback. I can see that this has now been resolved by a member of the team! Unfortunately there was an issue with the Parcel shop as usually our customers are able to collect in this manner with the QR code. The team has fed this back to Evri to avoid this happening again. We are unable to refund orders until they arrive back to our warehouse and as yours was marked as collected this delayed the process. Please note if the parcel is not collected it can take 1 week for it to be sent back. The team had to check to confirm the parcel's whereabouts as Evri often allow someone else to collect the parcel on your behalf if you unable to. Please feel free to reach out if you need anything else at all. Peace, Love & Flower Power, THS Team x

“Unfortunately, their customer service is abysmal. We placed a very large pre order with them, and when the promised ship dates came and went, we tried to reach them. They ignore every possible way to contact them. I had to file a dispute. Would much rather have the products. Shame.”

Helpful Report

Hello there, Thank you for taking the time to leave your feedback! We are so sorry to hear that your order was delayed and you did not receive a timely response. As we are a small team we aim to reply to all queries within 48 hours. Could you kindly reach out to us with your order details so that we can help you to resolve this as soon as possible, our email address is info@thehippieshake.co.uk Please do not hesitate to reach out to us if you need anything else at all! Peace, Love & Flower Power, THS x

The Hippie Shake is rated 4.8 based on 321 reviews