The Hippie Shake Reviews

Name: The Hippie Shake
Rating: 4.77

4.8 Rating 324 Reviews

94 %

of reviewers recommend The Hippie Shake

4.8

Based on 324 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

info@thehippieshake.co.uk

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The Hippie Shake 5 star review on 13th March 2024

Abigail W

The Hippie Shake 5 star review on 15th February 2024

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clothes are beautiful, sizing is ..off. Ordered multiple items from the store, two dresses in size 12, a top in size 12 and trousers. One dress fit me perfectly in size 12 and the other one was too big. The top in size 12 is too small. I had some problems with my second order, shipping took way too long and I ended up getting my order two months later, after having to contact the shop about it. I love the items but I just wish the sizing wasn´t so off, I have a top and a dress I can´t wear nor return or exchange (I don't live in the uk so it would be too expensive)”

Helpful Report

“I struggled to give this the third star, but maybe it’s just because I was able to see some of the products in person at the pop up shop. The first time I ordered something, the service and shipping was incredible. The quality of the garment was great, although one of the buttons was a different print than the rest of the garment, and it’s very noticeable. Other than this the overall quality is amazing. I started having problems, however, with my second order. If you are a shorter petite person like I am, The Hippie Shake trousers are simply unwearable, even at the smallest size, they are far too big. I went to exchange them for some other items, and the responses were very slow, and only came after I chased multiple times weeks apart. In this time the items I originally wanted to exchange for had sold out. This happened twice, the first time being before I even got confirmation to exchange, the second being while waiting for an update after having sent the parcel back. I am still waiting on my return/exchange to be processed after weeks, even though tracking says that the parcel was delivered back weeks ago. This is a real shame, as I really want to love this brand, and aesthetically it is beautiful, however after this experience I am unlikely to buy anything again unless I can see it in person. The sizing is unreliable, which is not a good thing when support takes this long to get back to you about returns.”

Helpful Report

Hello Amelie, Thank you for taking the time to leave your feedback! I am so sorry to hear that your second order created some disappointment. I have passed your feedback onto the designer to bear in mind for future collections as we want to make sure we are accommodating to all of our customers. In terms of your exchange, I can see a member of the team has reached out to you via email and has resolved this for you. Please feel free to reach out if you need anything else at all. Peace, Love & Flower Power, THS x

“Love love love the clothes. But it almost isn't worth it as I waited 2 months to receive my products. Tracking never updated what happened to my order as it just shoeed it remaining in the UK in one location....after having to contact the company several times due to not getting a response I finally was refunded for the expedited shipping I paid for and received my products a couple weeks later. The products are all high quality however...my brand new white penny lane boots came with a visible black smudge that is not wanting to come out. Overall love the brand and the products, however I am disappointed with the experience I have had. Customer service was genuinely nice when I interacted with them after expressing my frustration on not receiving my product within the selected time frame.”

Helpful Report

Hello there, Thank you for taking the time to leave your feedback! We are so sorry to hear that your order was delayed and that your item arrived to you with a mark. If you can kindly get in touch again with our team we would happily resolve this issue for you. We unfortunately experienced some supplier delays with certain pre-order products which is why your order took longer than expected to arrive. We have taken this on board this feedback and will look to change processes so this does not happen again in the future. Please do not hesitate to reach out to us if you need anything else at all! Peace, Love & Flower Power, THS x

“The clothes are beautiful but for the prices charged for the materials used are not good enough. A shirt that is £70 should not be 100% viscose. I understand it's a unique slow fashion brand but with materials like that, it's difficult to justify paying the higher price. Only a few pieces I have purchased have been worth it, mainly the denim ones. Also, the returns process can be long and drawn-out - an item I returned took 2 months (UK based) to be processed even when I reached out to customer support. Plus, you have to pay postage and return postage even when you have spent over £100 which seems a little ridiculous. The items are stunning and so cool, and I have ordered and kept a couple of things, but the above is just my personal experience.”

Helpful Report

Hello there, Thank you for taking the time to leave your feedback! We are so sorry to hear that you are unhappy with the quality of the product you received. I have passed on your feedback to our designer as we value any comments that could help us improve our future collections. In terms of returns we aim to process all refunds within 7 days of receiving them however this is sometimes not possible. Our sincerest apologies for the delay! In relation to your return delay, I have passed your feedback onto our team as we aim to process all refunds within 7 days of receiving them, our sincerest apologies for the delay! We would love to offer our customers free returns in the future however currently as a small business we are unable to provide this. Please do not hesitate to reach out to us if you need anything else at all! Peace, Love & Flower Power, THS x

“£3.95 postage then have to pay postage for return….bit of a rip off as the item purchased was £95 surely could’ve done free postage!!”

Helpful Report

“I absolutely love the clothes! But to be honest iv been super disappointed recently, there has been a few times now were i think the customer service is poor. Items always say in stock but there not there on pre order, Very frustrating when there is a count down for weeks advertising for new stock, then you see its pre order anyway! So weeks more waiting feels greedy why not just sell items when you actually have them! Really puts me off ordering. I have Ordered clothes that say in stock 48-72 delivery, then days pass with no tracking info so you need to chase them to post. Commented and emailed in the past and no reply a few times too.”

Helpful Report

“I was really hoping to love the dress that i ordered, but unfortunately the zip was kind of faulty and it didn’t look like it did it on the website. I had been wanting to order from this website for a long time now and I am slightly disappointed at what i ended up getting :/ it was supposed to be my ball dress as well.”

Helpful Report

“Beautiful clothing, but I’ve found that the sizing is very strange. I bought a pair of flares in a size 6, however when I tried them on they were at least a size 10. They were a good 8 inches longer than other pairs of flares i own, and adjusting them would completely ruin the shape of them. I checked with customer service, and they said that they were the correct size, despite being absolutely huge. This was also strange, as a shirt I bought a few weeks prior in the same size came up very small on me, which is rare as I am a very petite person. So overall the sizing seems really inconsistent. As well as this, I only noticed this recently, so can’t return it, but said shirt has two mismatched buttons, ie they’re from a different fabric pattern. I would love to be able to buy from here again, as the clothes are absolutely my style, but I would probably only do so if there was a sizing chart and/or exact measurements easily visible when purchasing, especially as you have to pay for returns.”

Helpful Report

“The looks are so cute, but the quality can be hit or miss, which is fine for me since I use them for theature costumes and not showing them close up. However, once I bought a pair of jeans, based on their size chart, and after I received them, found their actual measurements were smaller than the chart and they had since updated the listing to say to size up. When I contacted customer service they made me pay for return shipping to exchange them for a larger size, and the new pair I received had the button fall off the first time I put them on, they were only held on by a loose thread. They were a $100 pair of jeans, which I only bought because they matched the jacket for a set. I would buy again from them for a really unique one of a kind design, but for pieces I can buy similar elsewhere I would probably do that.”

Helpful Report

“Gorgeous clothes!! Brilliant customer service, returns and refunds also really easy. Sadly not great value for money - I’ve found a lot of loose threads/things coming apart on multiple items, so not the best quality fabric/craftsmanship for the price.”

Helpful Report

The Hippie Shake is rated 4.8 based on 324 reviews