The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.87

4.9 Rating 533 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 533 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

The Fireplace Company 5 star review on 22nd February 2026

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived very quick, communication was good and product arrived in good order”

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Posted 3 years ago

Hi David, Thank you for your review :)

Posted 3 years ago

“The product was damaged upon arrival by the courier but the customer service and subsequent replacement process by the Fireplacecompany was very quick and efficient. World class !”

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Posted 3 years ago

Thanks for the 5-star review Greig :)

Posted 3 years ago

“Great, delivery within specified time.”

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Posted 3 years ago

Hi Victoria, thank you for your lovely review :)

Posted 3 years ago

“Excellent service. Fire delivered quickly.”

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Posted 3 years ago

Thank you for your 5-star review Mark :)

Posted 3 years ago

“Fire arrival on time. No problems.”

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Posted 3 years ago

Thank you Margaret :)

Posted 3 years ago

“Excellent and fast delivery service, great product”

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Posted 3 years ago

Hi David, thanks for your lovely review!

Posted 3 years ago

“Excellent service. Great price. Prompt delivery. Polite and helpful delivery person. Cant wait to get it installed. Thank you!”

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Posted 3 years ago

Thank you for your 5-star review Nancy :)

Posted 3 years ago

“Very good and efficient service. Friendly and helpful on the phone. Speedy delivery. Thank you.”

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Posted 3 years ago

Thank you so much for your 5-star review :)

Posted 3 years ago

“Really good customer service, great price and fast delivery.”

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Posted 3 years ago

Thank you :)

Posted 3 years ago

“Absolutely love my fire from the fireplace company fits perfectly n my media wall Excellent service Definitely recommend them”

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Posted 3 years ago

Thank you for the 5-star review!

Posted 3 years ago

“5 Star did exactly what they said all arrived on time and in good order.”

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Posted 3 years ago

Thank you for your 5-star review Andrew :)

Posted 3 years ago

“Great fire quick delivery”

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Posted 3 years ago

Thank you for your 5-star review!

Posted 3 years ago

“Love my new fire, fireplace finished today, looks amazing, excellent customer service”

The Fireplace Company 5 star review on 18th October 2022

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Posted 3 years ago

Wow looks fab Melanie! Thank you so much for your review :)

Posted 3 years ago

“Very helpful with enquiry, delivered when they said. Excellent!”

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Posted 3 years ago

Thank you for your 5-star review Manny!

Posted 3 years ago

“Made a brief call to the company to make sure the product was what I needed, staff were helpful and knowledgeable and product arrived in good order.”

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Posted 3 years ago

Thank you for your 5-star review William :)

Posted 3 years ago

“Competitive prices and good communication. Informed of the likely dispatch time and checked that it was ok on order confirmation. Unfortunately the fret was damaged, but quickly sorted after emailing the manufacturer. Replacement fret posted out the same day.”

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Posted 3 years ago

Thank you for your 5-star review :)

Posted 3 years ago

“The fireplace company were incredibly helpful in giving advice and information. They checked the stock for me so I knew when I would receive my stove. Would highly recommend them!”

The Fireplace Company 5 star review on 13th October 2022

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Posted 3 years ago

Hi Louise, thank you for your review! Wow that looks awesome - we love your floor too!

Posted 3 years ago

“Great service, great price”

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Posted 3 years ago

Hi Wendy, thank you for your review - your fire's looking fab!

Posted 3 years ago

“No problem ordering arrived on pallet secure with packing tape within 5 days”

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Posted 3 years ago

Thanks for your review Steven :)

Posted 3 years ago

“Very pleased with it all”

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Posted 3 years ago

Thank you for your 5-star review Chris!

Posted 3 years ago

The Fireplace Company is rated 4.9 based on 533 reviews